APA (7th ed.) Citation

Hope, C., & Mühlemann, A. (2000). Service operations management: Strategy, design and delivery (1. publ., 3. print.). Prentice Hall.

Chicago Style (17th ed.) Citation

Hope, Christine, and Alan Mühlemann. Service Operations Management: Strategy, Design and Delivery. 1. publ., 3. print. Harlow [u.a.]: Prentice Hall, 2000.

MLA (9th ed.) Citation

Hope, Christine, and Alan Mühlemann. Service Operations Management: Strategy, Design and Delivery. 1. publ., 3. print. Prentice Hall, 2000.