The no-nonsense guide to achieving ISO 9000 registration:
The author presents tools and methods needed to ensure quality system certification, leading to ISO 9000 registration and greater success in the global marketplace.
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York
ASME Press
1994 [erschienen] 1995
|
| Edition: | 2. printing |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | The author presents tools and methods needed to ensure quality system certification, leading to ISO 9000 registration and greater success in the global marketplace. |
| Physical Description: | XVI, 232 S. graph. Darst., Kt. |
| ISBN: | 0791800326 |
Staff View
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| 245 | 1 | 0 | |a The no-nonsense guide to achieving ISO 9000 registration |c Robert J. Craig |
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| 264 | 1 | |a New York |b ASME Press |c 1994 [erschienen] 1995 | |
| 300 | |a XVI, 232 S. |b graph. Darst., Kt. | ||
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| 520 | 3 | |a The author presents tools and methods needed to ensure quality system certification, leading to ISO 9000 registration and greater success in the global marketplace. | |
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Record in the Search Index
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CONTENTS
PREFACE xv
INTRODUCTION xix
1. WHAT YOU NEED TO KNOW ABOUT ISO 9000 l
What are the ISO 9000 Series Standards? 3
Purpose of the Five Documents in the ISO 9000 Series 4
Other Standards in the ISO 9000 Family 5
Where to Go for Additional Information 6
What are the Elements of the Standards? 6
Management Responsibility 7
Quality System 8
Contract Review 8
Design Control 8
Document Control 8
Purchasing 9
Purchaser supplied Product 9
Product Identification and Traceability 9
Process Control 9
Inspection and Testing 9
Inspection, Measuring, and Test Equipment 10
Inspection and Test Status 10
Control of Nonconforming Product 10
viii • CONTENTS
Corrective Action 10
Handling, Storage, Packaging, and Delivery 10
Quality Records 10
Internal Quality Auditing 11
Training 11
Servicing 11
Statistical Techniques 11
Expected Changes to the ISO 9000 Series Standards 11
Why is ISO 9000 Important? 13
What is Quality System Registration? 18
Ten Steps to ISO 9000 Registration 19
2. THE SIX ESSENTIAL ELEMENTS OF A SUCCESSFUL
REGISTRATION EFFORT 21
1. Senior Management Commitment 23
2. Appropriate ISO 9000 Training 24
3. An Effective Management Review Process 24
4. Comprehensive Documentation of the Quality System 24
5. An Effective Internal Auditing System 25
6. An Effective Corrective Action Process 25
Concluding Remarks 26
3. GENERATING SENIOR MANAGEMENT COMMITMENT
TO THE EFFORT 27
Why Should You Pursue ISO 9000 Registration? 29
Understanding What s Required 31
How Long Will It Take? 31
What Will It Cost? 32
Defining the Scope: Will Your Entire Operation Be Affected? 33
Contents • ix
Understanding Managements Role 37
Will All This Be Worth It? 38
Understanding the Benefits 38
4. LAYING THE GROUNDWORK FOR A SMOOTH
IMPLEMENTATION 41
Know Where You re Going: Developing the Objective Statement 43
Organizing for Implementation: The Quality Steering Committee 44
Selecting a Management Representative 45
Using Consultants Effectively 47
Selecting a Registrar 48
Developing an Implementation Plan 52
Creating Awareness and Support from All Employees 52
5. RECOMMENDED ISO 9000 TRAINING FOR EACH
LEVEL OF THE ORGANIZATION 55
Training on the ISO 9000 Series Standards 57
Recommended Training for Management 58
Recommended Training for Leadership 59
Recommended Training for the Work Force 60
Meeting the Training Element Requirements 60
6. THE FIRST ORDER OF BUSINESS: FULFILLING THE
MANAGEMENT RESPONSIBILITY REQUIREMENT 63
Developing the Company Quality Policy 65
Defining Quality Objectives 66
Documenting Quality Commitments 68
Communicating the Quality Policy 69
Defining Quality Responsibilities and Authority 69
x • CONTENTS
Developing an Effective Management Review Process 71
Performing a Self Assessment 72
Developing an Action Plan 74
7. FULFILLING THE QUALITY SYSTEM DOCUMENTATION
REQUIREMENTS: STRATEGIES FOR DEVELOPING AN
ISO 9000 QUALITY MANUAL 79
Organizing Quality System Documentation: The Multi Tiered
Approach 81
Alternatives to the Four Tiered Approach 83
Guidelines for Quality Manual Development 83
Strategies for Developing the Quality Manual 85
Copying an Approved Manual 86
Purchasing a Quality Manual 86
Hiring a Consultant to Write the Manual 86
Assigning Staff from Quality Assurance to Write the Manual 86
Asking Management to Lead the Manual Development Effort 87
Choosing the Right Approach 87
Creating the Quality Manual Structure 88
Cover Page 88
Index 88
Common Format 92
Manual Control Procedure 95
Writing the Top Tier Quality Manual 95
Document Control Strategies for the Quality Manual 98
1. Documents Must be Reviewed and Approved by Authorized
Personnel 99
2. Latest Issue Documents Must be Available at Points of Use 100
3. Obsolete Documents Must be Removed from Points of Use 100
4. Changes Must be Reviewed and Authorized 100
5. When Practical, the Nature of Changes Must be Indicated 100
6. A Master List or Procedure Must be Established to Identify the Latest
Revision 100
Contents • xi
7. Documents Should be Reissued After a Practical Number of
Changes 101
Assessing Your Quality Manual s Compliance 102
8. DOCUMENTING THE QUALITY SYSTEM ill
Conducting a Documentation Needs Analysis 114
Documentation Needs Analysis: An Example 117
Documentation Needs Analysis: The Players 120
Selecting Effective Media for the Documentation 121
Empowering the Documentation Team 122
How to Develop Effective Documentation 123
Establishing a Standard Documentation Process 125
Developing a Standard Format 126
Controlling Supporting Documentation 127
Defining Documentation Control Requirements 132
Choosing a Document Control Strategy 134
9. DEVELOPING AN INTERNAL AUDITING SYSTEM THAT
WILL SATISFY ANY REGISTRAR 137
Why Internal Quality Systems Audits are Needed 139
Internal Audits and the Management Review Process 140
Planning a Quality System Audit 141
Developing Internal Auditing Resources 144
What Makes an Effective Auditor? 144
How Do You Develop Effective Auditors? 149
Conducting a Quality System Audit 150
Collecting Verifiable Evidence 151
Reporting Audit Results 151
Auditors as Hosts for the Formal Assessment 152
xii • CONTENTS
10. THE KEY TO CONTINUAL IMPROVEMENT:
DEVELOPING AN EFFECTIVE CORRECTIVE
ACTION PROCESS 157
Elements of the Corrective Action Process 159
Making the Process Effective: Ensuring Management Involvement and
Accountability 159
Monitoring Corrective Action Progress 164
11. INCREASING THE LIKELIHOOD OF REGISTRATION
SUCCESS WITH A PREASSESSMENT VISIT 165
Scheduling the Preassessment Visit 167
The Benefits of a Preassessment Visit 168
Preparing for the Preassessment Visit 169
Results of the Preassessment Visit 170
12. VALUABLE TIPS AND PROVEN TECHNIQUES
FOR ENSURING A SUCCESSFUL REGISTRATION
ASSESSMENT 173
What to Expect During the Assessment 175
What to Expect from the Assessors 177
Preparing for the Registration Assessment 177
Registration Assessment Results 180
Typical Assessment Schedule 187
13. WHAT TO EXPECT AFTER ACHIEVING ISO 9000
REGISTRATION 191
What Tangible Benefits Can You Expect? 193
What Intangible Benefits Should You Expect? 194
Ongoing Surveillance Visits 196
Contents • xiii
What to expect from a surveillance visit 197
Scheduling of the surveillance visits 198
14. THE RELATIONSHIP BETWEEN ISO 9000 AND THE
MALCOLM BALDRIGE NATIONAL QUALITY
AWARD 201
Purposes of ISO 9000 and the Baldrige Award Criteria 203
Comparing the Content of ISO 9000 and the Baldrige Award Criteria 204
Management Leadership and Involvement 205
Information and Analysis 206
Strategic Quality Planning 206
Employee Development and Training 207
Management of Process Quality 207
Quality and Operational Results 208
Customer Focus and Satisfaction 209
Using Both ISO 9000 and the Baldrige Award Criteria 209
APPENDIX A: REGISTRAR DIRECTORY 211
APPENDIX B: COMPANY SELF ASSESSMENT
CHECKLIST 215
INDEX 227
|
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| id | DE-604.BV013632658 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:49:17Z |
| institution | BVB |
| isbn | 0791800326 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009313626 |
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| physical | XVI, 232 S. graph. Darst., Kt. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | ASME Press |
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| spelling | Craig, Robert J. Verfasser aut The no-nonsense guide to achieving ISO 9000 registration Robert J. Craig 2. printing New York ASME Press 1994 [erschienen] 1995 XVI, 232 S. graph. Darst., Kt. txt rdacontent n rdamedia nc rdacarrier The author presents tools and methods needed to ensure quality system certification, leading to ISO 9000 registration and greater success in the global marketplace. ISO 9000 (DE-588)4499961-6 gnd rswk-swf ISO 9000 Series Standards Manufactures Quality control Evaluation Quality assurance Standards ISO 9000 (DE-588)4499961-6 u DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009313626&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Craig, Robert J. The no-nonsense guide to achieving ISO 9000 registration ISO 9000 (DE-588)4499961-6 gnd ISO 9000 Series Standards Manufactures Quality control Evaluation Quality assurance Standards |
| subject_GND | (DE-588)4499961-6 |
| title | The no-nonsense guide to achieving ISO 9000 registration |
| title_auth | The no-nonsense guide to achieving ISO 9000 registration |
| title_exact_search | The no-nonsense guide to achieving ISO 9000 registration |
| title_full | The no-nonsense guide to achieving ISO 9000 registration Robert J. Craig |
| title_fullStr | The no-nonsense guide to achieving ISO 9000 registration Robert J. Craig |
| title_full_unstemmed | The no-nonsense guide to achieving ISO 9000 registration Robert J. Craig |
| title_short | The no-nonsense guide to achieving ISO 9000 registration |
| title_sort | the no nonsense guide to achieving iso 9000 registration |
| topic | ISO 9000 (DE-588)4499961-6 gnd ISO 9000 Series Standards Manufactures Quality control Evaluation Quality assurance Standards |
| topic_facet | ISO 9000 ISO 9000 Series Standards Manufactures Quality control Evaluation Quality assurance Standards |
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