APA (7th ed.) Citation

Normann, R. (2000). Service management: Strategy and leadership in service business (3. ed.). Wiley.

Chicago Style (17th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3. ed. Chichester [u.a.]: Wiley, 2000.

MLA (9th ed.) Citation

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3. ed. Wiley, 2000.