APA (7th ed.) Citation

Hill, N., & Alexander, J. (2000). Handbook of customer satisfaction and loyality measurement (2. ed.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyality Measurement. 2. ed. Aldershot [u.a.]: Gower, 2000.

MLA (9th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyality Measurement. 2. ed. Gower, 2000.