Applying total quality management to systems engineering:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston [u.a.]
Artech House
1995
|
| Series: | The Artech House professional development and technology management library
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIX, 298 S. graph. Darst. |
| ISBN: | 0890067678 |
Staff View
MARC
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| 245 | 1 | 0 | |a Applying total quality management to systems engineering |c Joe Kasser |
| 264 | 1 | |a Boston [u.a.] |b Artech House |c 1995 | |
| 300 | |a XIX, 298 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The Artech House professional development and technology management library | |
| 650 | 4 | |a Systems engineering - Quality control | |
| 650 | 7 | |a Ingénierie des systèmes |2 ram | |
| 650 | 7 | |a Production - Contrôle |2 ram | |
| 650 | 7 | |a Qualité totale |2 ram | |
| 650 | 4 | |a Production management | |
| 650 | 4 | |a Systems engineering | |
| 650 | 4 | |a Total quality management | |
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Record in the Search Index
| _version_ | 1804128213107998720 |
|---|---|
| adam_text | Contents
Acknowledgments xix
Chapter 1 Introduction—Why This Book? 1
1.1 Background 1
1.2 Factors Common to Good Projects 4
1.3 Roads to Promotion 4
1.4 The Scenarios in the Book 6
1.4.1 The Earth Monitoring and Data Archiving System
(EMDAS) Project 6
1.4.2 The Data Archive and Distribution System
(DADS) Project 7
1.4.3 The Telemetry, Tracking, and Control (TTC)
Facility Upgrade Project 7
1.5 The Contents of This Book 8
Chapter 2 Motivating Concepts 12
2.1 What s In It For Me? 12
2.2 The Nature of Man 12
2.3 Goal Directed Behavior 13
2.4 Some Theories of Motivation 13
2.4.1 Murray s Lists of Needs 14
2.4.2 Maslow s Hierarchical Theory 14
2.4.3 Alderfer s Theory 15
2.4.4 The Herzberg Motivation Hygiene Theory 16
2.4.5 Morris Massey s Theory 16
2.5 Recognition and Rewards 18
2.6 Expectations and Performance 19
vii
2.7 A Slice of the Pie 19
2.8 Summary 21
Chapter 3 An Overview of Systems Engineering 23
3.1 Systems Engineering 23
3.2 The Systems Development Life Cycle (SDLC) 23
3.2.1 The Preliminary Planning Phase 24
3.2.2 The Requirements Analysis Phase 25
3.2.3 The Preliminary Design Phase 26
3.2.4 The Design Phase 27
3.2.5 The Build, Integrate, and Test Phases 28
3.2.6 The Operations and Maintenance Phases 28
3.3 The Role of the Systems Engineer 28
3.3.1 Effective Systems Engineers 32
3.3.2 The Ideal Systems Engineer 34
3.4 Interdependency 34
3.5 The Systems Engineering Team 35
3.5.1 Adaptive and Innovative Characteristics for
Process Improvers 37
3.5.2 Assembling Teams 37
3.5.3 Characteristics of Effective Teams 37
3.5.4 Metrics for People 38
3.6 Summary 39
Chapter 4 Methodologies and Models in Systems Engineering 41
4.1 Methodology Maturity Measurements 41
4.2 MIL STD 499A Systems Engineering 42
4.2.1 Introduction 42
4.2.2 Referenced Documents 43
4.2.3 Definitions 43
4.2.4 General Criteria 44
4.2.5 Detailed Requirements 45
4.2.6 Contractual Provisions 45
4.2.7 Noncontractual Provisions 46
4.2.8 Review of Contractor s Engineering
Management 46
4.2.9 Notes to MIL STD 499A 46
4.3 The Draft MIL STD 499B and the Electronics Industries
Association Interim Standard (EIA IS) 632 48
4.4 Adapting MIL STD 2167A (Software Engineering) to
Systems Engineering 50
4.4.1 Introduction 51
4.4.2 Referenced Documents 51
^ Contents ix
4.4.3 Definitions 51
4.4.4 General Requirements 52
4.4.5 Detailed Requirements 54
4.4.6 Notes to MIL STD 2167A 55
4.4.7 Appendices 55
4.4.8 Summary 55
4.5 Using Models in Systems Engineering 56
4.6 Adapting the Ward Mellor Methodology to
Systems Engineering 56
4.6.1 The Five Phases 57
4.6.2 The Structured and Object Oriented
Analysis Choice 58
4.6.3 Problem State Language 58
4.6.4 Formal and Informal Reviews 58
4.6.5 Real Time Extensions 59
4.6.6 The Relationship of the Ward and Mellor
Models to the SDLC 59
4.7 The Hatley Pirbhai Methodology 61
4.7.1 The Models 61
4.7.2 The Methodology 62
4.8 Object Oriented Methodologies 62
4.9 Summary 63
Chapter 5 Optimizing the Systems Engineering Process 65
5.1 Understanding the Customer s Real Requirements 65
5.2 Performing Systems Engineering with Skilled
Systems Engineers 66
5.2.1 The Tendency to Reinvent the Wheel on Each Project 66
5.2.2 The Tendency to Reuse Existing Hardware
and Software 66
5.3 Communicating and Maintaining the Vision 67
5.4 Performing Adequate Specialty Engineering 68
5.5 Applying Lessons Learned from Previous Projects 69
5.6 Planning Ahead to Ensure Resources Are Available
When Needed 70
5.7 Documenting the Reasons for Decisions 70
5.8 Controlling Changes 70
5.9 Using Personal Computers and Computer Enhanced
Systems Engineering (CESE) Tools 72
5.9.1 CORE 73
5.9.2 DOORS 74
5.9.3 FORESIGHT 74
5.9.4 RDD 100 74
5.9.5 RTM 75
5.9.6 SES/objectbench 75
5.9.7 SIR/REX 75
5.9.8 SLATE 76
5.9.9 Statemate 76
5.10 Employing a Tested Methodology 77
5.11 Using a Systems Engineering Methodology
That Seamlessly Interfaces to the Software
Development Methodology 77
5.12 Summary 77
Chapter 6 Mitigating Project Development Risks 79
6.1 The EMDAS Project 79
6.2 The Size of the Project 80
6.3 The Number of Organizations and Companies Involved 82
6.4 The Geographical Separation of the Installations 83
6.5 The Planned Evolutionary Changes 83
6.6 The Overseas Interfaces 84
6.7 Incomplete Requirements 85
6.8 Failure to Control Changes 85
6.9 Team Problems 87
6.10 Summary 87
Chapter 7 The Contractual Background to Systems Engineering 89
7.1 Contracts 89
7.2 Firm Fixed Price (FFP) Contracts 90
7.3 Cost Plus Contracts 91
7.4 Cost Plus Fixed Fee (CPFF) Contracts 92
7.5 Cost Plus Incentive Fee (CPIF) Contracts 92
7.6 Cost Plus Award Fee (CPAF) Contracts 94
7.7 The Elements of the CPAF 94
7.7.1 The Statement of Work (SOW) 95
7.7.2 The Target Cost 95
7.7.3 The Minimum Fee 95
7.7.4 The Award Fee 95
7.7.5 The Award Fee Evaluation Criteria 95
7.8 Optimizing CPAF Performance 96
7.9 Advantages and Disadvantages of the CPAF 97
7.10 Summary 98
:hapter8 Costs and Their Relation to Quality 101
8.1 The Three Dimensions of Cost Effective Engineering 101
8.2 Measuring Project Progress 102
8.3 The Generic Process m*
11.3 Metrics for Systems Engineering Products 151
11.3.1 Metrics for Documents 151
11.3.2 Metrics for Reviews 152
11.4 Metrics for Systems Engineers 152
11.5 Summary 152
Chapter 12 Systems Engineering Documentation 155
12.1 Improving Engineering Documentation 155
12.1.1 The Purpose of a Document 156
12.1.2 The Current Document Preparation Process 156
12.1.3 Characteristics of Effective
Engineering Documents 156
12.1.4 The Effective Document Preparation Process 157
12.1.5 Locate and Evaluate a Similar Document 157
12.1.6 Prepare an Annotated Outline 157
12.1.7 Iterative Part 158
12.1.8 Produce Peer Review Copy of Document 159
12.1.9 Circulate Document for Comment 159
12.1.10 Receive Comments 160
12.1.11 Evaluate and Incorporate Comments 160
12.1.12 Hold Informal Document Review/Walkthrough 160
12.1.13 Publish Formal Draft Copy of Document 160
12.1.14 Update Document Based on
Customer s Comments 161
12.1.15 Publish Document 161
12.2 The Systems and Operations Concept Document 162
12.3 The Systems Engineering Management Plan 162
12.4 Requirements Documents 163
12.4.1 Requirements for Writing Requirements 166
12.5 Interface Control Documents (ICD) 168
12.6 Test Plans 170
12.6.1 Sample Annotated Outline of a Test Plan 170
12.7 Summary 174
Chapter 13 The Procurement 177
13.1 Government Contracts 177
13.1.1 The Federal Acquisition Regulations (FAR) 177
13.1.2 Office of Management and Budget
(OMB) Circulars 178
13.1.3 The Competition in Contracting Act (CICA) 178
13.2 The Acquisition Process 179
13.2.1 Develop the Acquisition Plan 179
13.2.2 Develop the Statement of Work (SOW) 180
13.2.3 The Purchase Reauest
__^ Contmts *
13.2.4 The Commerce Business Daily Synopsis 181
13.2.5 Develop the Solicitation 181
13.2.6 Proposal Technical Evaluation 181
13.2.7 Price/Cost Analysis 182
13.2.8 Negotiations 182
13.2.9 The Award 182
13.2.10 Contract Administration 182
13.2.11 Contract Modifications 183
13.2.12 Completion or Termination 183
13.3 The Effect of a Protest 184
13.4 Improving the Acquisition Process 184
13.5 Summary 185
Chapter 14 Proposals 187
14.1 The Purpose of the Proposal 188
14.2 The Importance of a Winning Proposal 188
14.3 Improving the Proposal Process 188
14.4 Definition of the Process 189
14.4.1 The Initial Intent to Try Decision 190
14.4.2 Preliminary Design 190
14.4.3 Request for Proposal Release 191
14.4.4 Design Check 191
14.4.5 Basic Bid/No Bid Decision 191
14.4.6 The First Draft 191
14.4.7 Preliminary Document Review (PDR) 192
14.4.8 Second Draft 192
14.4.9 Intermediate Document Review (IDR) 192
14.4.10 Final Polish 192
14.4.11 Corporate Document Review (CDR) 193
14.4.12 Publish 193
14.4.13 Deliver 193
14.4.14 Party and Internal Debriefing 193
14.4.15 Follow Up With Customer 193
14.5 Understanding the Process 193
14.6 Definition of Improvements 194
14.7 Gather Data about the Process 194
14.8 Analyze the Data 195
14.9 Identification of Quantifiable Metrics 196
14.9.1 Red Team Evaluation Reports 196
14.9.2 Cost per Page 198
14.9.3 Ratio of Costs Incurred Before Red Team
Review to Costs After Red Team Review 198
14.9.4 Finding Other Metrics 198
Contents xi
8.4 The Typical Process with Defects 104
8.5 Lowering the Costs 106
8.6 The Cost of Quality 106
8.7 Summary 108
Chapter 9 Process Improvement 111
9.1 Adaptive and Innovative Process Improvements 111
9.2 The Process Improvement Spiral 112
9.3 Tools for Process Improvement 114
9.4 Charts 114
9.4.1 The Table 114
9.4.2 The Bar Chart 114
9.4.3 The Pie Chart 115
9.4.4 The Flow Chart 116
9.4.5 The Cause and Effect Chart 117
9.4.6 The Trend Chart 117
9.4.7 The Control Chart 118
9.4.8 The XY Chart 119
9.4.9 The Product Activity Milestone (PAM) Chart 119
9.4.10 The Work Breakdown Structure (WBS) 121
9.4.11 The PERT Chart 124
9.4.12 Quality Function Deployment (QFD) 125
9.5 The Personal Computer 127
9.6 Documents 128
9.7 Presentations 128
9.8 Presentation Handouts 130
9.9 Certificates of Appreciation 130
9.10 Meetings 131
9.11 Summary 133
Chapter 10 Anticipatory Testing 135
10.1 The Calamity Jane/John Wayne Paradigm 137
10.2 The Anticipatory Testing Paradigm 139
10.3 The Anticipatory Testing Approach to Systems Engineering 139
10.4 Organizing for Anticipatory Testing 142
10.4.1 The Project Organization 142
10.4.2 The Anticipatory Testing Department 144
10.5 Lowering the Baseline Costs of Government Contracts 145
10.6 The Advantages of Anticipatory Testing 146
10.7 Summary 147
Chapter 11 Metrics for System Engineering 149
11.1 Basic Metrics 149
11.2 Quantitative Metrics 150
14.10 Lessons Learned I98
14.10.1 Lack of Resources 198
14.10.2 Things We Had, but Didn t Follow through On 199
14.10.3 Things We Did Not Do 199
14.10.4 Things We Needed 199
14.10.5 Things We Did Right 200
14.11 Establish a Baseline 200
14.12 Modify, Measure, and Continuously Improve
the Process 201
14.12.1 Change the Organizational Structure 201
14.12.2 Modify the Proposal Production Process 203
14.13 Summary 207
Chapter 15 Requirements Definition Phase 209
15.1 Types of Requirements 209
15.2 How to Collect Requirements 210
15.3 Metrics for Requirements 210
15.4 Where to Store Requirements 212
15.5 Summary 213
Chapter 16 The Preliminary Design Phase 215
16.1 Facilitate Communications 217
16.2 Tailor Methodologies 217
16.3 Perform Tradeoffs 217
16.4 Coordinate Peer Reviews 217
16.5 Apply Lessons Learned from Previous Projects 218
16.6 Determine Suitability of COTS Products 218
16.7 Make Dumb Comments 218
16.8 Develop Transition Plans 219
16.9 Make Sure Action Items are Completed in a
Timely Manner 220
16.10 Summary 220
Chapter 17 The Design, Build, Integrate, and Test Phases 221
17.1 The Role of the Anticipatory Testing Department 221
17.2 Acting as Communicators to Locate and Resolve
Problems Across Interfaces 222
17.3 Facilitating Communications Between the Different
Specialized Departments 222
17.4 The Cataract Approach to Build Planning 223
17.5 Assessing the Impact of Changes 225
17.6 Performing Hardware Software Tradeoffs 226
17.7 Test Planning 226
Contents xv
17.8 Planning the Transition to the Operations and
Maintenance Phase 227
17.9 Summary 227
Chapter 18 The Operations and Maintenance Phase 229
18.1 System Upgrades 230
18.2 The TTC Upgrade Rehosting Case 230
18.3 Available Alternatives 232
18.3.1 Use Existing Equipment 232
18.3.2 Replace the Entire System 232
18.3.3 Upgrade Existing System 233
18.3.4 Upgrade Existing System, Then Replace It 235
18.4 Evaluation and Decision 235
18.5 Summary 236
Chapter 19 Ethics in Systems Engineering 237
19.1 Personal Ethics 237
19.2 Corporate Ethics 238
19.3 Professional Ethics 238
19.3.1 The TTC Facility Upgrade Fiber Distributed
Data Interface (FDDI) Design 238
19.3.2 Ineffective Systems Engineering May Break
the Law 240
19.4 Personal Integrity 241
19.5 The Ethical Dilemma 242
19.5.1 The Law 243
19.5.2 Your Motives 244
19.5.3 The Company s Ethics Policy 244
19.5.4 The Consequences of Your Action 245
19.6 The Approach to Solving the Ethical Problem 245
19.6.1 Analyze the Situation 245
19.6.2 Identify Appropriate Lessons Learned 246
19.6.3 Develop Alternatives 247
19.6.4 Determine the Probable Outcome of Each
Alternative Decision 247
19.6.5 Evaluate the Alternatives 248
19.6.6 Decide What to Do and How to Go about It 248
19.7 Blowing the Whistle 248
19.7.1 Consult with a Specialist 248
19.7.2 Open a Diary 249
19.7.3 Gather the Evidence 249
19.7.4 Follow Procedure 250
19.7.5 External Options 250
19.8 Summary 251
Chapter 20 Applying TQM to Systems Engineering 253)
20.1 Lessons Learned—Some Reasons Why Attempts at
Implementing TQM Fail 253
20.1.1 It s a New Paradigm 254
20.1.2 Resistance to Change 254
20.1.3 Perceived Lack of Management Support 254
20.1.4 It Takes Time Away from Doing It Wrong 256
20.1.5 The Tools Are Developed but Are Not Applied
in a Cost Effective Manner 256
20.2 The Critical Elements of Systems Engineering 257
20.3 Roadmap for Improvement 257
20.4 Training Courses 258
20.5 Applying TQM to the Documentation Process 259
20.6 Course Preparation 260
20.7 Course Presentation 260j
20.7.1 Day 1: Theory (More or Less) 260
20.7.2 Day 2: Practice 261
20.8 The Wrap Up Phase 262
20.9 The Course Development Schedule 262
20.10 Summary 263
Chapter 21 ISO 9000 in Systems Engineering 265
21.1 The ISO 9000 Series of Standards 265
21.2 Meeting the Elements of the ISO 9001 Standard 267
21.2.1 Management Responsibility 267
21.2.2 Quality System 268
21.2.3 Contract Review 268
21.2.4 Design Control 269
21.2.5 Document and Data Control 269
21.2.6 Purchasing 269
21.2.7 Control of Customer Supplied Product 270
21.2.8 Product Identification and Traceability 270
21.2.9 Process Control 270
21.2.10 Inspection and Testing 271
21.2.11 Inspection, Measuring, and Test Equipment 271
21.2.12 Inspection and Test Status 271
21.2.13 Control of Nonconforming Products 272
21.2.14 Corrective and Preventative Action 272
21.2.15 Handling, Storage, Packaging, Preservation,
and Delivery 272
21.2.16 Control of Quality Records 272
21.2.17 Internal Quality Audits 273
21.2.18 Training 273
21.2.19 Servicing 273
21.2.20 Statistical Techniques 273
21.3 The Certification Process 274
21.3.1 Deciding to Go for It 274
21.3.2 The Concept Development Phase 275
21.3.3 The Requirements Development Phase 275
21.3.4 The Unit Development Phase 276
21.3.5 The Preassessment Review 276
21.3.6 The Preassessment Test 277
21.3.7 The Operations Phase 277
21.3.8 The Assessment 277
21.4 Summary 278
Chapter 22 Epilogue 279
22.1 Changing the Corporate Paradigm 279
22.2 Systems Engineering and Managment 280
22.3 The Root Cause 281
Acronyms 283
About the Author 287
Index 289
|
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| id | DE-604.BV013424813 |
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| indexdate | 2024-07-09T18:45:40Z |
| institution | BVB |
| isbn | 0890067678 |
| language | English |
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| spelling | Kasser, Joe Verfasser aut Applying total quality management to systems engineering Joe Kasser Boston [u.a.] Artech House 1995 XIX, 298 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Artech House professional development and technology management library Systems engineering - Quality control Ingénierie des systèmes ram Production - Contrôle ram Qualité totale ram Production management Systems engineering Total quality management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009161301&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kasser, Joe Applying total quality management to systems engineering Systems engineering - Quality control Ingénierie des systèmes ram Production - Contrôle ram Qualité totale ram Production management Systems engineering Total quality management |
| title | Applying total quality management to systems engineering |
| title_auth | Applying total quality management to systems engineering |
| title_exact_search | Applying total quality management to systems engineering |
| title_full | Applying total quality management to systems engineering Joe Kasser |
| title_fullStr | Applying total quality management to systems engineering Joe Kasser |
| title_full_unstemmed | Applying total quality management to systems engineering Joe Kasser |
| title_short | Applying total quality management to systems engineering |
| title_sort | applying total quality management to systems engineering |
| topic | Systems engineering - Quality control Ingénierie des systèmes ram Production - Contrôle ram Qualité totale ram Production management Systems engineering Total quality management |
| topic_facet | Systems engineering - Quality control Ingénierie des systèmes Production - Contrôle Qualité totale Production management Systems engineering Total quality management |
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