APA (7th ed.) Citation

(2000). New service development: Creating memorable experiences. Sage.

Chicago Style (17th ed.) Citation

New Service Development: Creating Memorable Experiences. Thousand Oaks [u.a.]: Sage, 2000.

MLA (9th ed.) Citation

New Service Development: Creating Memorable Experiences. Sage, 2000.

Warning: These citations may not always be 100% accurate.