Improving performance: how to manage the white space on the organization chart
Through illustrative examples from organizations including AT&T, GTE, Ford, and Motorola, the authors show how their Process Management approach can: forge a stronger link between strategy and process redesign; install a top-to-bottom measurement system that provides a foundation for continuous...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco
Jossey-Bass Publ.
1995
|
| Edition: | 2. ed. |
| Series: | The Jossey-Bass-Management-Series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | Through illustrative examples from organizations including AT&T, GTE, Ford, and Motorola, the authors show how their Process Management approach can: forge a stronger link between strategy and process redesign; install a top-to-bottom measurement system that provides a foundation for continuous improvement and growth; overcome the common pitfalls in process redesign efforts; implement the significant changes that result from Process Improvement projects; and develop a customer-focused, participative, low-conflict, accountability-based culture. |
| Physical Description: | XXV, 226 S. graph. Darst. |
| ISBN: | 0787900907 |
Staff View
MARC
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| 650 | 7 | |a Effectiviteit |2 gtt | |
| 650 | 7 | |a Prestatiebeoordeling |2 gtt | |
| 650 | 4 | |a Industrial productivity | |
| 650 | 4 | |a Organizational effectiveness | |
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Record in the Search Index
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| adam_text | CONTENTS
List of Figures and Tables xi
Preface xv
The Authors xxiii
1. Introduction: The Challenges Facing American Business 1
Part One: A Framework for Improving Performance 3
2. Viewing Organizations as Systems 5
3. Three Levels of Performance: Organization, Process,
and Job/Performer 15
Part Two: Exploring the Three Levels of Performance 29
4. The Organization Level of Performance 31
5. The Process Level of Performance 44
6. The Job/Performer Level of Performance 64
Part Three: Applying the Three Levels of Performance 77
7. Linking Performance to Strategy 79
8. Moving from Annual Programs to Sustained Performance
Improvement 89
ix
xii list of Figures and Tables
5.3. Selected Process Subgoals for Computec s Order Filling
Process. 58
6.1. The Human Performance System. 65
6.2. Hierarchy of Performance Goal Setting. 67
6.3. Factors Affecting the Human Performance System. 71
7.1. The Impact of Strategy on the Components of an
Organization System. 82
8.1. Top Management s Role in a Performance
Improvement Effort. 95
9.1. The Three Levels Performance Improvement Process. 102
9.2. PCI Relationship Map. 105
9.3. PCI Claim Handling Process. 108
10.1. The Rummler Brache Process Improvement and
Management Methodology. 117
12.1. Measuring the Three Levels of Performance Within the
Organization System. 136
12.2. Computec Product Development and Introduction:
Should Process Map and Sample Goals. 141
12.3. Output Measures. 144
12.4. Computec Product Development and Introduction:
Should Process Map and Sample Functional Goals. 148
12.5. A Three Levels Performance Measurement/
Management System. 155
12.6. Performance Management System. 160
12.7. Components of an Organization Performance
Management System. 161
13.1. The Rummler Brache Process Improvement and
Management Methodology. 165
List of Figures and Tables xiii
13.2. Managing the Organization as a System. 174
14.1. Relationship Map of a Traditional Calculator Company. 185
14.2. Relationship Map of Casio Calculator Division. 185
14.3. Ace Copiers, Inc., Original Organization Chart. 188
14.4. Ace Copiers, Inc., Is Relationship Map
and Disconnects. 189
14.5. Ace Copiers Product Development: Partial Should
Process Map. 190
14.6. New Ace Copiers Organization Chart. 193
14.7. Ace Copiers Should Relationship Map. 194
15.1. The Vacuum View of Performance. • 199
15.2. Two Approaches to Training Needs Analysis. 202
15.3. Four Types of Evaluation. 207
15.4. Model of a Performance Focused Training Function. 208
Tables
3.1. The Nine Performance Variables. 19
3.2. The Nine Performance Variables with Questions. 27
5.1. Examples of Business Processes. 46
5.2. Selected Functional Goals Based on Computec
Order Filling Process Goals. 61
6.1. Role/Responsibility Matrix for Finance Function and
Customer Order Process. 70
7.1. Strategy s Position in the Nine Performance Variables. 80
9.1. PCI Organization Analysis and Improvement Worksheet. 107
9.2. PCI Process Analysis and Improvement Worksheet. 110
xiv list of Figures and Tables j
9.3. PCI Claims Supervisor Job Model. Ill j
j
9.4. PCI Job Analysis Worksheet. 112 1
9.5. PCI Performance System Design Worksheet. 113
12.1. Examples of Sound Measures. 138 j
12.2. Computec Product Development and Introduction: I
Performance Tracker. 146 ;
12.3. Role/Responsibility Matrix for the Computec Product
Development and Introduction Process. 151
12.4. Portion of the Computec Marketing Function Model. 152
12.5. Role/Responsibility Matrix for the Computec Marketing
Function: New Product Development and Introduction. 153
12.6. Portion of ajob Model for the Computec Market
Research Analyst. 154
13.1. Comparison of the Traditional (Vertical) and Systems
(Horizontal) Cultures. 177
13.2. Systems Management Questions. 178
14.1. Ace Copiers Product Development Role/Responsibility
Matrix. 196
15.1. Training s Role in the Nine Performance Variables. 200
|
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| dewey-ones | 658 - General management |
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| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
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| id | DE-604.BV013268489 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:42:50Z |
| institution | BVB |
| isbn | 0787900907 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009046068 |
| oclc_num | 832615118 |
| open_access_boolean | |
| owner | DE-M347 DE-523 |
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| physical | XXV, 226 S. graph. Darst. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Jossey-Bass Publ. |
| record_format | marc |
| series2 | The Jossey-Bass-Management-Series |
| spelling | Rummler, Geary A. Verfasser aut Improving performance how to manage the white space on the organization chart [Geary A. Rummler ; Alan P. Brache] 2. ed. San Francisco Jossey-Bass Publ. 1995 XXV, 226 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass-Management-Series Through illustrative examples from organizations including AT&T, GTE, Ford, and Motorola, the authors show how their Process Management approach can: forge a stronger link between strategy and process redesign; install a top-to-bottom measurement system that provides a foundation for continuous improvement and growth; overcome the common pitfalls in process redesign efforts; implement the significant changes that result from Process Improvement projects; and develop a customer-focused, participative, low-conflict, accountability-based culture. Effectiviteit gtt Prestatiebeoordeling gtt Industrial productivity Organizational effectiveness Performance Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 s DE-604 Brache, Alan P. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009046068&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Rummler, Geary A. Brache, Alan P. Improving performance how to manage the white space on the organization chart Effectiviteit gtt Prestatiebeoordeling gtt Industrial productivity Organizational effectiveness Performance Organisatorisches Lernen (DE-588)4198012-8 gnd |
| subject_GND | (DE-588)4198012-8 |
| title | Improving performance how to manage the white space on the organization chart |
| title_auth | Improving performance how to manage the white space on the organization chart |
| title_exact_search | Improving performance how to manage the white space on the organization chart |
| title_full | Improving performance how to manage the white space on the organization chart [Geary A. Rummler ; Alan P. Brache] |
| title_fullStr | Improving performance how to manage the white space on the organization chart [Geary A. Rummler ; Alan P. Brache] |
| title_full_unstemmed | Improving performance how to manage the white space on the organization chart [Geary A. Rummler ; Alan P. Brache] |
| title_short | Improving performance |
| title_sort | improving performance how to manage the white space on the organization chart |
| title_sub | how to manage the white space on the organization chart |
| topic | Effectiviteit gtt Prestatiebeoordeling gtt Industrial productivity Organizational effectiveness Performance Organisatorisches Lernen (DE-588)4198012-8 gnd |
| topic_facet | Effectiviteit Prestatiebeoordeling Industrial productivity Organizational effectiveness Performance Organisatorisches Lernen |
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