APA (7th ed.) Citation

D'Ausilio, R. (1999). Wake up your call center: How to be a better call center agent (Rev. and expanded ed.). Ichor Business Books.

Chicago Style (17th ed.) Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. Rev. and expanded ed. West Lafayette, Ind: Ichor Business Books, 1999.

MLA (9th ed.) Citation

D'Ausilio, Rosanne. Wake Up Your Call Center: How to Be a Better Call Center Agent. Rev. and expanded ed. Ichor Business Books, 1999.