How to measure customer satisfaction:
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot u.a.
Gower
1999
|
| Schlagworte: | |
| Beschreibung: | VIII, 136 S. graph. Darst. |
| ISBN: | 0566081938 |
Internformat
MARC
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| 100 | 1 | |a Hill, Nigel |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a How to measure customer satisfaction |c Nigel Hill, John Brierley and Rob MacDougall |
| 264 | 1 | |a Aldershot u.a. |b Gower |c 1999 | |
| 300 | |a VIII, 136 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Benchmarking |2 gtt | |
| 650 | 7 | |a Consommateurs - Satisfaction - Évaluation |2 ram | |
| 650 | 4 | |a Consumer satisfaction - Research | |
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 4 | |a Market surveys | |
| 650 | 7 | |a Succes |2 gtt | |
| 650 | 4 | |a Consumer satisfaction |x Evaluation | |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Messung |0 (DE-588)4038852-9 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Brierley, John |e Verfasser |4 aut | |
| 700 | 1 | |a MacDougall, Rob |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-008951172 | ||
Datensatz im Suchindex
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| author | Hill, Nigel Brierley, John MacDougall, Rob |
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| building | Verbundindex |
| bvnumber | BV013139291 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.335 |
| callnumber-search | HF5415.335 |
| callnumber-sort | HF 45415.335 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QM 300 |
| ctrlnum | (OCoLC)40501084 (DE-599)BVBBV013139291 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV013139291 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:39:42Z |
| institution | BVB |
| isbn | 0566081938 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008951172 |
| oclc_num | 40501084 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM |
| owner_facet | DE-19 DE-BY-UBM |
| physical | VIII, 136 S. graph. Darst. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Gower |
| record_format | marc |
| spelling | Hill, Nigel Verfasser aut How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall Aldershot u.a. Gower 1999 VIII, 136 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Benchmarking gtt Consommateurs - Satisfaction - Évaluation ram Consumer satisfaction - Research Klantgerichtheid gtt Market surveys Succes gtt Consumer satisfaction Evaluation Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Messung (DE-588)4038852-9 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 s Messung (DE-588)4038852-9 s DE-604 Brierley, John Verfasser aut MacDougall, Rob Verfasser aut |
| spellingShingle | Hill, Nigel Brierley, John MacDougall, Rob How to measure customer satisfaction Benchmarking gtt Consommateurs - Satisfaction - Évaluation ram Consumer satisfaction - Research Klantgerichtheid gtt Market surveys Succes gtt Consumer satisfaction Evaluation Verbraucherzufriedenheit (DE-588)4129147-5 gnd Messung (DE-588)4038852-9 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4038852-9 |
| title | How to measure customer satisfaction |
| title_auth | How to measure customer satisfaction |
| title_exact_search | How to measure customer satisfaction |
| title_full | How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall |
| title_fullStr | How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall |
| title_full_unstemmed | How to measure customer satisfaction Nigel Hill, John Brierley and Rob MacDougall |
| title_short | How to measure customer satisfaction |
| title_sort | how to measure customer satisfaction |
| topic | Benchmarking gtt Consommateurs - Satisfaction - Évaluation ram Consumer satisfaction - Research Klantgerichtheid gtt Market surveys Succes gtt Consumer satisfaction Evaluation Verbraucherzufriedenheit (DE-588)4129147-5 gnd Messung (DE-588)4038852-9 gnd |
| topic_facet | Benchmarking Consommateurs - Satisfaction - Évaluation Consumer satisfaction - Research Klantgerichtheid Market surveys Succes Consumer satisfaction Evaluation Verbraucherzufriedenheit Messung |
| work_keys_str_mv | AT hillnigel howtomeasurecustomersatisfaction AT brierleyjohn howtomeasurecustomersatisfaction AT macdougallrob howtomeasurecustomersatisfaction |