APA (7th ed.) Citation

Hill, N., Brierley, J., & MacDougall, R. (1999). How to measure customer satisfaction. Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, John Brierley, and Rob MacDougall. How to Measure Customer Satisfaction. Aldershot u.a: Gower, 1999.

MLA (9th ed.) Citation

Hill, Nigel, et al. How to Measure Customer Satisfaction. Gower, 1999.

Warning: These citations may not always be 100% accurate.