ISO 9000: the year 2000 and beyond
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
2000
|
| Edition: | 3. ed. |
| Series: | McGraw-Hill professional engineering
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 282 S. |
| ISBN: | 007135655X |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Contents
Preface xi
Acknowledgments xiii
ISO 9000 at a Glance xvii
Parti. All About ISO 9000
Chapter 1. Today s Edge, Tomorrow s Imperative 3
What Is ISO 9000? 6
How ISO 9000 Is Applied 7
Impact of ISO 9000 8
Chapter 2. From America and Back:
The Origins of the ISO 9000 Standard 11
Standards: From Product to Quality to System 12
American Quality Standards 13
Quality Standards Overseas 14
ISO 9000 in America 16
ISO 9000: Common Ground or Battleground? 17
Chapter 3. Benefits of ISO 9000 19
What Is a Quality System? 20
ISO 9000 Registration 22
Voices of the Users: What ISO 9000 Achieves 26
Chapter 4. Components of the ISO 9000 Standard 27
Quality System Models 28
Quality Management Guidelines 29
Guidelines for Auditing 29
Guidelines for Measuring Equipment 30
Supporting Documents 31
ISO 9000 for Quality Management Purposes: The Guidance Documents 32
ISO 9000 for Contractual Purposes: The Quality System Models 33
vii
viii Contents
Part 2. Technical Requirements and Guidelines
Chapter 5. Developing and Managing the Quality System 43
Management Responsibility 44
Quality System 46
Quality Costs 51
Internal Quality Audits 52
Personnel and Training 54
Chapter 6. Documenting the Quality System 57
Documentation of the Quality System 58
Document Control, Quality Records 62
Chapter 7. Dealing with Subcontractors 65
Purchasing 66
Chapter 8. Dealing with Customers 69
Quality in Marketing 70
Customer Communication 72
Contract Review 73
Control of Customer Supplied Product 73
Servicing 74
Chapter 9. Designing and Producing the Output 75
Design Control 76
Process Control 81
Product Safety 84
Chapter 10. Ensuring the Quality of Output 85
Quality in the Production of Services 86
Inspection and Testing 89
Control of Inspection, Measuring, and Test Equipment 90
Inspection and Test Status 91
Statistical Techniques 92
Chapter 11. Controlling and Improving Output 95
Product Identification and Traceability 96
Control of Nonconformlng Product 97
Handling, Storage, Packaging, Preservation, and Delivery 98
Corrective and Preventive Actions 99
Chapter 12. New Requirements from the 2000 Revisions 103
Process Based Structure 103
Customer Focus 104
Contents ix
Internal Communication 105
Assignment of Personnel 105
Facilities 106
Work Environment 106
Identification of Customer Requirements 107
Measurement and Monitoring 107
Part 3. Putting ISO 9000 To Work
Chapter 13. Implementing ISO 9000 111
The Absolute Prerequisite: Top Management Commitment 113
The Role of the Consultant 114
Establish Implementation Teams 116
Assess Current Quality System Status 117
Create a Documented Implementation Plan 119
Provide Training 120
Create Documentation 121
Document Control 124
Monitor Progress 124
Review: Pitfalls to Effective Implementation 126
Positive Outcomes 126
Chapter 14. Registering to ISO 9000 127
Hiring an ISO 9000 Registrar 128
The Registration Application 133
Timing and Costs 134
The Registration Audit 137
Privileges of Registration 140
After Registration 140
Maintaining Registration 141
Registration Effects of the 2000 Revisions 142
Chapter 15. The Future of ISO 9000 143
Unification of the European Union 144
Toward an American Accreditation Body 144
Changes to the Standard: The 2000 Revisions 145
Voices of the Users: The Future of ISO 9000 148
Part 4. ISO 9000 Derivatives
Chapter 16. Auto Industry Embraces ISO 9000 153
QS 9000 153
TE Supplement 166
VDA6.1.EAQF, AVSQ 173
ISO/TS16949 174
x Contents
Chapter 17. Other ISO 9000 Derivatives 185
AS9100 185
TL9000 196
Appendix A: ISO 9000 Cross Reference 209
Appendix B: ISO 9001:1994 Self Assessment 211
Appendix C: Sample Quality Manual 229
Bibliography 263
Afterword 267
Index 269
|
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| indexdate | 2024-07-09T18:38:54Z |
| institution | BVB |
| isbn | 007135655X |
| language | English |
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| physical | XVIII, 282 S. |
| publishDate | 2000 |
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| publisher | McGraw-Hill |
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| series2 | McGraw-Hill professional engineering |
| spelling | Johnson, Perry L. Verfasser aut ISO 9000 the year 2000 and beyond Perry L. Johnson 3. ed. New York [u.a.] McGraw-Hill 2000 XVIII, 282 S. txt rdacontent n rdamedia nc rdacarrier McGraw-Hill professional engineering DIN ISO 9000 (DE-588)4357296-0 gnd rswk-swf ISO 9000 Series Standards Manufactures Quality control Standards Quality assurance Standards Quality control Standards DIN ISO 9000 (DE-588)4357296-0 u DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008917113&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Johnson, Perry L. ISO 9000 the year 2000 and beyond DIN ISO 9000 (DE-588)4357296-0 gnd ISO 9000 Series Standards Manufactures Quality control Standards Quality assurance Standards Quality control Standards |
| subject_GND | (DE-588)4357296-0 |
| title | ISO 9000 the year 2000 and beyond |
| title_auth | ISO 9000 the year 2000 and beyond |
| title_exact_search | ISO 9000 the year 2000 and beyond |
| title_full | ISO 9000 the year 2000 and beyond Perry L. Johnson |
| title_fullStr | ISO 9000 the year 2000 and beyond Perry L. Johnson |
| title_full_unstemmed | ISO 9000 the year 2000 and beyond Perry L. Johnson |
| title_short | ISO 9000 |
| title_sort | iso 9000 the year 2000 and beyond |
| title_sub | the year 2000 and beyond |
| topic | DIN ISO 9000 (DE-588)4357296-0 gnd ISO 9000 Series Standards Manufactures Quality control Standards Quality assurance Standards Quality control Standards |
| topic_facet | DIN ISO 9000 ISO 9000 Series Standards Manufactures Quality control Standards Quality assurance Standards Quality control Standards |
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