Problem solving for results:
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Delray Beach, Fla.
St. Lucie Press
1996
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVI, 190 S. graph. Darst. |
| ISBN: | 1574440187 |
Staff View
MARC
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| 245 | 1 | 0 | |a Problem solving for results |c William Roth ; James Ryder ; Frank Voehl |
| 264 | 1 | |a Delray Beach, Fla. |b St. Lucie Press |c 1996 | |
| 300 | |a XVI, 190 S. |b graph. Darst. | ||
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| 650 | 7 | |a Organisatieverandering |2 gtt | |
| 650 | 7 | |a Probleemoplossing |2 gtt | |
| 650 | 4 | |a Management | |
| 650 | 4 | |a Problem solving | |
| 700 | 1 | |a Ryder, James A. |e Verfasser |4 aut | |
| 700 | 1 | |a Voehl, Frank |e Verfasser |4 aut | |
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Record in the Search Index
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| adam_text | TABLE OF
CONTENTS
Preface xi
Authors xv
1 Creating the Right Culture 1
The Challenge 1
The Right Reward System 4
Beginning with the Basics 5
How Do We Get There? 10
Onward and Upward 11
2 Shaping the Right Attitude, Perspective, and Vehicle 13
The Right Attitude for Change 13
Interactive Is the Future 16
The Right Perspective for Change 18
The Right Vehicle for Change 22
Once Again, Who s in Charge? 25
The Next Step 27
3 Picking the Right Techniques and Tools 29
Techniques/Tools for Individuals 30
General Group Techniques 42
Systems Oriented Group Tools and Techniques 59
Tools for Measuring Productivity 75
Putting It All Together 77
!
X Problem Solving for Results
4 Mapping the Right Approach 79
On the Right Track with Just a Few Adjustments 79
The Best Model from a Macro Perspective 82
Into the Trenches 84
Corporate Wide Versus Individual Facility 86
And That s It! 87
5 Overview of the Quality Journey Problem Solving
Process Model 89
Introduction 89
Understanding the Problem 90
Step 1: Create the Charter 91
Step 2: Survey the Customers and Stakeholders 92
Step 3: Select the Issue 92
Step 4: Define and Diagram the Process in Order to
Understand Current Circumstances 93
Step 5: Establish the Process Performance Measures
and Targets 96
Step 6: Diagram the Causes and Effects 99
Step 7: Collect Data on Causes 100
Step 8: Analyze Data 101
Step 9: Develop and Test Possible Solutions 102
Step 10: Standardize the Process 103
6 Integrated Case Study: Jim s Appliance Warehouse
Savings 105
The Company 105
Changing Conditions 106
Quality Comes to Jaws 107
Establishing a Strategy 108
The Balanced Scorecard 113
Setting Priorities 119
Implementation 119
Initial Training 120
Dade Service Department 120
The Ten Step Quality Journey Begins 122
Bibliography 181
Index 185
|
| any_adam_object | 1 |
| author | Roth, William F. Ryder, James A. Voehl, Frank |
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| discipline | Psychologie Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV012998467 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:37:29Z |
| institution | BVB |
| isbn | 1574440187 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008857943 |
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| physical | XVI, 190 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | St. Lucie Press |
| record_format | marc |
| spelling | Roth, William F. Verfasser aut Problem solving for results William Roth ; James Ryder ; Frank Voehl Delray Beach, Fla. St. Lucie Press 1996 XVI, 190 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Organisatieverandering gtt Probleemoplossing gtt Management Problem solving Ryder, James A. Verfasser aut Voehl, Frank Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008857943&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Roth, William F. Ryder, James A. Voehl, Frank Problem solving for results Organisatieverandering gtt Probleemoplossing gtt Management Problem solving |
| title | Problem solving for results |
| title_auth | Problem solving for results |
| title_exact_search | Problem solving for results |
| title_full | Problem solving for results William Roth ; James Ryder ; Frank Voehl |
| title_fullStr | Problem solving for results William Roth ; James Ryder ; Frank Voehl |
| title_full_unstemmed | Problem solving for results William Roth ; James Ryder ; Frank Voehl |
| title_short | Problem solving for results |
| title_sort | problem solving for results |
| topic | Organisatieverandering gtt Probleemoplossing gtt Management Problem solving |
| topic_facet | Organisatieverandering Probleemoplossing Management Problem solving |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008857943&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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