APA (7th ed.) Citation

Katz, B. S. (1999). Turn customer service into customer sales. NTC Learningworks.

Chicago Style (17th ed.) Citation

Katz, Bernard S. Turn Customer Service into Customer Sales. Lincolnwood, Ill: NTC Learningworks, 1999.

MLA (9th ed.) Citation

Katz, Bernard S. Turn Customer Service into Customer Sales. NTC Learningworks, 1999.

Warning: These citations may not always be 100% accurate.