Quality is still free: making quality certain in uncertain times
"Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pi...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
1996
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | "Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--BOOK JACKET. |
| Physical Description: | XVII, 264 S. |
| ISBN: | 0070145326 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV012808849 | ||
| 003 | DE-604 | ||
| 005 | 20000209 | ||
| 007 | t | ||
| 008 | 991012s1996 |||| 00||| eng d | ||
| 020 | |a 0070145326 |9 0-07-014532-6 | ||
| 035 | |a (OCoLC)32820340 | ||
| 035 | |a (DE-599)BVBBV012808849 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 | ||
| 050 | 0 | |a TS156.6 | |
| 082 | 0 | |a 658.5/62 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Crosby, Philip B. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Quality is still free |b making quality certain in uncertain times |c Philip B. Crosby |
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 1996 | |
| 300 | |a XVII, 264 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--BOOK JACKET. | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Quality assurance | |
| 650 | 0 | 7 | |a Qualitätssicherung |0 (DE-588)4126457-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätssicherung |0 (DE-588)4126457-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008711906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-008711906 | ||
Record in the Search Index
| _version_ | 1804127481439977472 |
|---|---|
| adam_text | CONTENTS
Preface to Quality Is Free be
Preface to Quality Is Still Free xiii
1. REVISITING MAKING QUALITY CERTAIN 1
2. MAKING QUALITY CERTAIN 9
3. REVISITING QUALITY MAY NOT BE WHAT
YOU THINK IT IS 21
4. THE QUALITY MANAGEMENT PROCESS
MATURITY GRID 31
5. THE COMPLETE TRANSACTION RATING 57
6. HOW CONCEPTS ORIGINATE 73
7. ITT—SETTING UP TO MAKE QUALITY CERTAIN 89
8. ITT—APPLYING THE CONCEPTS 113
9. PCA—CREATING A ROLE MODEL COMPANY 129
10. PCA—THE EXPERIENCES 153
11. PCA—GROWING 167
12. THE QUALITY IMPROVEMENT PROCESS
REVISITED 185
13. THE TOUGH COMPANY 201
vii
14. MAKE CERTAIN 215
EPILOGUE 227
Guidelines for Browsers 231
Index 259
viii Contents
|
| any_adam_object | 1 |
| author | Crosby, Philip B. |
| author_facet | Crosby, Philip B. |
| author_role | aut |
| author_sort | Crosby, Philip B. |
| author_variant | p b c pb pbc |
| building | Verbundindex |
| bvnumber | BV012808849 |
| callnumber-first | T - Technology |
| callnumber-label | TS156 |
| callnumber-raw | TS156.6 |
| callnumber-search | TS156.6 |
| callnumber-sort | TS 3156.6 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)32820340 (DE-599)BVBBV012808849 |
| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01996nam a2200373 c 4500</leader><controlfield tag="001">BV012808849</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20000209 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">991012s1996 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0070145326</subfield><subfield code="9">0-07-014532-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)32820340</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV012808849</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">TS156.6</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/62</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Crosby, Philip B.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Quality is still free</subfield><subfield code="b">making quality certain in uncertain times</subfield><subfield code="c">Philip B. Crosby</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">McGraw-Hill</subfield><subfield code="c">1996</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XVII, 264 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1="1" ind2=" "><subfield code="a">"Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--BOOK JACKET.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality assurance</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätssicherung</subfield><subfield code="0">(DE-588)4126457-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008711906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-008711906</subfield></datafield></record></collection> |
| id | DE-604.BV012808849 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T18:34:02Z |
| institution | BVB |
| isbn | 0070145326 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008711906 |
| oclc_num | 32820340 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | XVII, 264 S. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
| publishDateSort | 1996 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Crosby, Philip B. Verfasser aut Quality is still free making quality certain in uncertain times Philip B. Crosby New York [u.a.] McGraw-Hill 1996 XVII, 264 S. txt rdacontent n rdamedia nc rdacarrier "Crosby awakened the world to the notion that quality rests in the hands of management, not in the quality control department. Two decades and many intense changes later, these truths have become self-evident - but why hasn't more permanent progress occurred? In these pages, the Quality pioneer offers a few pungent insights. Furthermore, he updates his patented Quality Management Process Maturity Grid, a device for readers to examine the status of their own quality efforts and chart their progress. No more valuable tool exists to facilitate communication between managers and those who are trying to make the Quality process happen in increasingly difficult times."--BOOK JACKET. Kwaliteitszorg gtt Quality assurance Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008711906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Crosby, Philip B. Quality is still free making quality certain in uncertain times Kwaliteitszorg gtt Quality assurance Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4126457-5 |
| title | Quality is still free making quality certain in uncertain times |
| title_auth | Quality is still free making quality certain in uncertain times |
| title_exact_search | Quality is still free making quality certain in uncertain times |
| title_full | Quality is still free making quality certain in uncertain times Philip B. Crosby |
| title_fullStr | Quality is still free making quality certain in uncertain times Philip B. Crosby |
| title_full_unstemmed | Quality is still free making quality certain in uncertain times Philip B. Crosby |
| title_short | Quality is still free |
| title_sort | quality is still free making quality certain in uncertain times |
| title_sub | making quality certain in uncertain times |
| topic | Kwaliteitszorg gtt Quality assurance Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Kwaliteitszorg Quality assurance Qualitätssicherung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008711906&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT crosbyphilipb qualityisstillfreemakingqualitycertaininuncertaintimes |