APA-Zitierstil (7. Ausg.)

Scott, D. (1991). Customer satisfaction: The other half of your job (Rev. ed.). Crisp Publ.

Chicago-Zitierstil (17. Ausg.)

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Rev. ed. Menlo Park, Calif: Crisp Publ, 1991.

MLA-Zitierstil (9. Ausg.)

Scott, Dru. Customer Satisfaction: The Other Half of Your Job. Rev. ed. Crisp Publ, 1991.