APA (7th ed.) Citation

Oakland, J. S. (2000). Total quality management: Text with cases (2. ed.). Butterworth-Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 2. ed. Oxford [u.a.]: Butterworth-Heinemann, 2000.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management: Text with Cases. 2. ed. Butterworth-Heinemann, 2000.