(1998). Services management: An integrated approach (1. publ.). Financial Times, Pitman Publ.
Chicago Style (17th ed.) CitationServices Management: An Integrated Approach. 1. publ. London [u.a.]: Financial Times, Pitman Publ, 1998.
MLA (9th ed.) CitationServices Management: An Integrated Approach. 1. publ. Financial Times, Pitman Publ, 1998.
Warning: These citations may not always be 100% accurate.