High performance nonprofit organizations: managing upstream for greater impact
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Wiley
1999
|
| Series: | Nonprofit law, finance, and management series
|
| Subjects: | |
| Online Access: | Contributor biographical information Publisher description Table of Contents Inhaltsverzeichnis |
| Physical Description: | XII, 207 S. |
| ISBN: | 0471174572 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
Introduction 1
Fulfilling the Promise of the Nonprofit Sector 2
A Cross Sector Look at Performance 4
Finding the Right Questions 6
The Challenge for Nonprofit Leaders, Boards,
and Funders 8
Using This Book 8
PART I: CONNECTING ORGANIZATIONAL CAPACITY,
PERFORMANCE, AND SOCIAL IMPACT 13
Chapter One: Organizational Performance: The Hidden
Engine of Social Impact 15
Current Strategies for Social Impact: Program,
Program, Program 16
An Overlooked Strategy for Social Impact:
High Performing Organizations 18
Organizational Capacity: The Means for High
Performance 19
Why Adaptive Capacity? 23
Size and the Power of Performance 25
Building an Agenda for Organizational Capacity 26
Chapter Two: Cross Sector Lessons on Organizational
Capacity 29
Excellent Management Practices Are Important: They Help
Advance an Organization s Mission in Both Sectors 30
ix
Contents
The Marketplace Supports the Organizational Capacity
of Businesses—The Nonprofit Environment
Starves It 31
Indifference to Organizational Capacity Has Its Roots
Deep in the Nonprofit Culture of Service 33
Building Adaptive Capacity for High Peformance 35
PART II: BUILDING THE ORGANIZATIONAL CAPACITY
THAT LEADS TO HIGH PERFORMANCE 37
Chapter Three: Quality Processes: Advancing
Mission by Meeting Client Needs 39
Ritz Carlton Hotel Company 40
AVSC International 43
Wellspring House 46
Delivering on Mission with Disciplined Information
Analysis 48
Conclusion 54
Organization Profiles 55
Chapter Four: Product Development: Better Ideas
and Better Implementation 59
A World Class Business Model for Product
Development 62
The Boston YWCA s Youth Voice Collaborative 67
Vera Institute of Justice 69
Using World Class Product Development for
Nonprofit Ends 71
Conclusion 80
Organization Profiles 80
Chapter Five: Benchmarking: An Organizational
Process That Links Learning and Results 85
Xerox Corporation 87
CARE USA 89
The Boston Ballet 93
x
Contents
Why Benchmarking? 96
Conclusion 103
Organization Profiles 103
Chapter Six: Human Resources: Developing
Employees to Advance Organizational Goals 107
Common Nonprofit Responses to Human
Resources 108
Redefining Human Resources as a Strategy for
Delivering on Mission 110
Hewlett Packard 110
Greater Boston Rehabilitation Services 114
Public Allies 117
Using Strategic Human Resources to Advance Social
Missions 120
Compensation: A Critical but Limited Human
Resources Tool 121
Understanding Jobs, Results, and Motivation 123
Investing in Human Potential 125
Organization Profiles 126
PART III: MOBILIZING STAKEHOLDERS FOR HIGH
PERFORMANCE 129
Chapter Seven: The Nonprofit Board: Creating a
Culture of Performance 131
The Challenge for Performance Oriented Boards:
Governing Upstream 133
The First Step: Defining and Measuring Performance 134
Reconciling High Performance and the Group Dynamics
of Volunteers 136
Fundraising: A Distraction or a Resource for
Performance? 140
Conclusion 142
xi
Contents
Chapter Eight: The National Office: Leading Program
Expansion by Supporting High Performance 145
Bruegger s Bagels 147
Summerbridge National 149
MacTemps, Inc. 151
YouthBuild USA 152
Making the Commitment to the New Role of a National
Office 155
Developing Learning Systems That Support High
Performance 157
Measuring, Supporting, and Demanding Performance
by Affiliates 161
Tensions in the Central Local Relationship 163
Conclusion 165
Organization Profiles 165
Chapter Nine: Virtuous Capital: Investing in
Performance 169
The Foundation Funding Focus: Program Development 170
The Venture Capital Focus: Organization Building 171
Comparing the Funding Models 173
Strategies for Changing Foundation Practice 181
Strategies for Changing Nonprofit Practice 187
Conclusion 190
Chapter Ten: Building a Nonprofit Agenda for
Performance 193
Why an Organizational Performance Agenda? 193
What Is an Agenda for Organizational Performance? 197
The Role of Researchers and Educators 200
Conclusion 201
Index 203
xii
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| id | DE-604.BV012702273 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T18:32:10Z |
| institution | BVB |
| isbn | 0471174572 |
| language | English |
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| physical | XII, 207 S. |
| publishDate | 1999 |
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| publisher | Wiley |
| record_format | marc |
| series2 | Nonprofit law, finance, and management series |
| spelling | Letts, Christine 1948- Verfasser (DE-588)120479702 aut High performance nonprofit organizations managing upstream for greater impact Christine W. Letts ; William P. Ryan ; Allen Grossman New York [u.a.] Wiley 1999 XII, 207 S. txt rdacontent n rdamedia nc rdacarrier Nonprofit law, finance, and management series Nonprofit organizations Management Management (DE-588)4037278-9 gnd rswk-swf Nonprofit-Organisation (DE-588)4293729-2 gnd rswk-swf Management (DE-588)4037278-9 s Nonprofit-Organisation (DE-588)4293729-2 s DE-604 Ryan, William P. Verfasser aut Grossman, Allen Verfasser aut http://www.loc.gov/catdir/bios/wiley042/98024240.html Contributor biographical information http://www.loc.gov/catdir/description/wiley034/98024240.html Publisher description http://www.loc.gov/catdir/toc/onix05/98024240.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008633553&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Letts, Christine 1948- Ryan, William P. Grossman, Allen High performance nonprofit organizations managing upstream for greater impact Nonprofit organizations Management Management (DE-588)4037278-9 gnd Nonprofit-Organisation (DE-588)4293729-2 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4293729-2 |
| title | High performance nonprofit organizations managing upstream for greater impact |
| title_auth | High performance nonprofit organizations managing upstream for greater impact |
| title_exact_search | High performance nonprofit organizations managing upstream for greater impact |
| title_full | High performance nonprofit organizations managing upstream for greater impact Christine W. Letts ; William P. Ryan ; Allen Grossman |
| title_fullStr | High performance nonprofit organizations managing upstream for greater impact Christine W. Letts ; William P. Ryan ; Allen Grossman |
| title_full_unstemmed | High performance nonprofit organizations managing upstream for greater impact Christine W. Letts ; William P. Ryan ; Allen Grossman |
| title_short | High performance nonprofit organizations |
| title_sort | high performance nonprofit organizations managing upstream for greater impact |
| title_sub | managing upstream for greater impact |
| topic | Nonprofit organizations Management Management (DE-588)4037278-9 gnd Nonprofit-Organisation (DE-588)4293729-2 gnd |
| topic_facet | Nonprofit organizations Management Management Nonprofit-Organisation |
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