Brown, S. A. (1999). Strategic customer care: An evolutionary approach to increasing customer value and profitability. Wiley Canada.
Chicago-Zitierstil (17. Ausg.)Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Toronto [u.a.]: Wiley Canada, 1999.
MLA-Zitierstil (9. Ausg.)Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Wiley Canada, 1999.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.