Information systems: a management perspective
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Reading, Mass. [u.a.]
Addison-Wesley-Longman
1999
|
| Edition: | 3. ed. |
| Series: | World student series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVIII, 523 S. Ill., graph. Darst. |
| ISBN: | 0201521083 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | ^^^^^^^^^^^^^B The Challenge of Applying IT Successfully 1
•^^^^^^^^^^^^^^™ OPENING CASE: Amazon.Com: An Online Bookstore 2
Phases in Building and Maintaining Systems 4
IT-Based Innovations in Every Business Function 6
Product Design Systems 7 ¦ Procurement Systems 8 ¦ Manufacturing Systems 10 ¦
Sales and Marketing Systems 11 ¦ Delivery Systems 13 ¦ Customer Service Systems 14 ¦
Finance Systems 14
Dramatic Progress in Processing Data 16
Greater Miniaturization, Speed, and Portability 18 ¦ Greater Connectivity and Continuing
Convergence of Computing and Communications 20 ¦ Greater Use of Digitized Information
and Multimedia 21 ¦ Better Software Techniques and Interfaces with People 22
Obstacles When Applying IT in the Real World 23
Unrealistic Expectations and Techno-hype 23 ¦ Difficulty Building and Modifying IT-Based
Systems 24 ¦ Difficulty Integrating IT-Based Systems 25 ¦ Organizational Inertia and
Problems of Change 26 ¦ Genuine Difficulty Anticipating What Will Happen 27
CHAPTER CONCLUSION 29
REAL WORLD CASES
Dell Computer: Profiting From Mass Customization 31
Pixar: Creating Computerized Animations 32
¦^^^^^^^^^^^^^^™ OPENING CASE: Resumix: Processing Resumes Without Paper 34
The Need for Frameworks and Models 36
Viewing Businesses as Systems 37
Businesses as Systems Consisting of Business Processes 38 ¦ The Value Chain 39 ¦
Business Processes and Functional Areas of Business 40
Information Systems and Work Systems 42
Which System Are We Talking About? 42 ¦ Increasing Overlap between Information
Systems and Work Systems 43
Framework for Thinking About Any System in Business 44
Customers 45 ¦ Product 47 ¦ Business Process 47 ¦ Participants 48 ¦ Information 48
¦ Technology 50
xi
Xii CONTENTS
Five Perspectives for Viewing a Work System 50
¦ Architecture: System Components and How They Operate Together 52
¦ Performance: How Well the System Operates 54
¦ Infrastructure: Essential Resources Shared with Other Systems 55
¦ Context: Organizational, Competitive, and Regulatory Environment Surrounding the
System 57
¦ Risks: Foreseeable Things That Can Go Wrong 59
Analyzing an IT-Enabled System from a Business Professional s
Viewpoint 61
The General Idea of Systems Analysis 61 ¦ Work-Centered Analysis Method 64 ¦
Limitations and Pitfalls 66
CHAPTER CONCLUSION 68
REAL WORLD CASES
Wake Forest University: Integrating Computers into a College Curriculum 71
Armstrong World Industries: Adopting Sales Force Automation 72
^^^^^^^^^^^^^b Business Processes 73
^^^^^^^^^^^^^^^^^^^* OPENING CASE: Ford: Reengineering a Payment Process 74
Process Modeling: Documenting Business Process Architecture 75
Data Flow Diagrams 76 ¦ Flowcharts and Structured English 79
Architectural Characteristics of a Business Process 81
Degree of Structure 81 ¦ Range of Involvement 84 ¦ Level of Integration 85 ¦
Complexity 88 ¦ Degree of Reliance on Machines 89 ¦ Attention to Planning, Execution,
and Control 90 ¦ Treatment of Exceptions, Errors, and Malfunctions 92
Evaluating Business Process Performance 93
Rate of Output 93 ¦ Consistency 95 ¦ Productivity 95 ¦ Cycle Time 97 ¦
Flexibility 98 ¦ Security 99
Is Management a Business Process? 100
What Do Managers Do? 100 ¦ What Types of Information Do Managers Need? 102 ¦
Is Management Really a Process? 102
CHAPTER CONCLUSION 103
REAL WORLD CASES
AUCNET: Auctioning Used Cars Electronically in Japan 106
Chrysler and Daimler Benz: Integrating Systems in an International Merger 107
^^^^^^^^^^^^B Information and Databases 108
^^^^^^^^^^^^^^^™ OPENING CASE: Boeing: A Database for Paperless Design 109
Data Modeling: Documenting Information Architecture 110
Entity-Relationship Diagrams 111 ¦ Identifying the Data in Information Systems 112
User s View of A Computerized Database 114
Types of Data 114 ¦ What Is a Database? 116 ¦ Logical Versus Physical Views of Data 117
¦ Files 117 ¦ Relational Databases 118 ¦ Multidimensional Databases 120 ¦
Geographical Information Systems 121 ¦ The Process of Accessing Data 121
Database Management Systems 123
Defining the Database and Access to Data 123 ¦ Methods for Accessing Data in a
Computer System 124 ¦ Processing Transactions 126 ¦ Controlling Distributed Databases
127 ¦ Backup and Recovery 127 ¦ Supporting Database Administration 128
Text Databases and Hypertext 129
Hypertext 129 ¦ Browsers 129 ¦ Indexes and Search Engines 130
Evaluating Information Used in Business Processes 131
Information Quality 134 ¦ Information Accessibility 137 ¦ Information
Presentation 138 ¦ Information Security 138
CONTENTS Xiii
Models as Components of Information Systems 139
Mental Models and Mathematical Models 139 ¦ What-lf Questions 140 ¦ Virtual Reality:
The Ultimate Interactive Model? 141
CHAPTER CONCLUSION 142
REAL WORLD CASES
Whirlpool and Thomas Betts: Managing Price and Product Information Effectively 146
Centerville Home Care Registry: Finding Home Care Workers 147
^^^^^^^^^^^^B Communication, Decision Making, and Different Types
^^^^^^^^B^^^^B of Information Systems 148
OPENING CASE: Levi Strauss: Producing Jeans That Fit 149
Basic Communication Concepts 150
Social Context 150 ¦ Personal, Impersonal, and Anonymous Communication 151 ¦ Time,
Place, and Direction of Communication 151 ¦ Approaches for Improving
Communication 152
Basic Decision Making Concepts 154
Steps in a Decision Process 154 ¦ Rationality and Satisficing 155 ¦ Common Flaws in
Decision Making 156 ¦ Approaches for Improving Decision Making 158
Roles of Different Types of Information Systems in Communication and Decision
Making 161
Off ice Automation Systems 161 ¦ Communication Systems 164 ¦ Transaction Processing
Systems 169 ¦ Management and Executive Information Systems 171 ¦ Decision Support
Systems 173 ¦ Execution Systems 177
Going Beyond the Information System Categories 178
CHAPTER CONCLUSION 180
REAL WORLD CASES
U.S. House of Representatives: Patients Bill of Rights Act of 1998 183
Glaxo Wellcome: Accessing Unstructured Data Across a Multinational Enterprise 184
^^^^^^^^^^^^B Product, Customer, and Competitive Advantage 185
^^^^^^^^^^^^^^^^* OPENING CASE: Otis Elevator: Centralizing Repair Dispatching 186
The Customer s View of the Product 187
Combining Information, Physical, and Service Content 187 ¦ Controllability and
Adaptability 191
The Customer s Cycle of Involvement with a Product 192
The Customer s Criteria for Evaluating the Product 193
Using Information Systems for Competitive Advantage 197
Strategic Information Systems 198 ¦ Competing by Increasing Value and Decreasing
Cost 200
Electronic Commerce 204
Electronic Retailing 204 ¦ Electronic Stock Trading 205 ¦ Electronic Banking 205 ¦
Electronic Publishing 206 ¦ The Technical Side of Electronic Commerce 206
Opportunities Across the Customer Involvement Cycle 209
Determining Requirements 209 ¦ Acquiring the Product 212 ¦ Using the Product 215 ¦
Maintaining and Retiring the Product 218
Being Realistic About What Information Systems Can Do 218
CHAPTER CONCLUSION 220
REAL WORLD CASES
Ernst Young: Providing Consulting Through the Web 223
Rosenbluth International: Using IT for Worldwide Travel Services 224
XiV CONTENTS
^^^^^^^^^^^M Human and Ethical Issues 225
¦^^^^^^^^^^^^^^^™ OPENING CASE: U.S. Congress: Creating National Directory of New Hires 226
Technology and People 227
Human-Centered Design Versus Machine-Centered Design 227 ¦ User Friendliness 229 ¦
Technology as a Metaphor and Influence 230
Positive and Negative Impacts on People at Work 230
Health and Safety 231 ¦ Autonomy and Power 233 ¦ Use of Valued Skills 235 ¦
Meaningfulness of Work 236 ¦ Social Relationships 238
Dependence on People for Information System Success 239
Skills and Knowledge 239 ¦ Involvement and Commitment 239 ¦ Resistance to
Change 241 ¦ Unanticipated Innovations 242
Systems and Ethics 242
Ethical Versus Legal Issues 243 ¦ Ethical Theories 244 ¦ Privacy 245 ¦ Accuracy 248 ¦
Property 249 ¦ Access 251
Balancing Positive and Negative Impacts 253
CHAPTER CONCLUSION 254
REAL WORLD CASES
Visionics: Applying Facial Recognition Software in Driver Registration 257
The White House: Electronic Privacy Issue 258
^^^^^^^^^^^^H Computer Hardware 259
OPENING CASE: Massachusetts General Hospital: Pilot Project on Voice Recognition for
Radiology Reports 260
Performance of Information Technology 262
Performance Variables for IT 262 ¦ Bits and Bytes: Technical Terms for Describing and
Measuring Technology Operation 264 ¦ Technology Performance from a Business
Viewpoint 265
Overview of Computer Systems 266
Basic Model of a Computer System 266 ¦ Types of Computers 267 ¦ Computer System
Architectures 268 ¦ Client-Server and Beyond 273
Looking Inside the Black Box 276
Coding Data for Processing by a Computer 276 ¦ Machine Language 280 ¦ Approaches
for Increasing Computer Performance 280
Data Input: Capturing Data 284
Keyboards and Pointing Devices 284 ¦ Optical Character Recognition 286 ¦ Capturing
Pictures, Sounds, and Video 286
Storing and Retrieving Data 288
Paper and Micrographics 288 ¦ Magnetic Tapes and Disks 288 ¦ Optical Disks 290 ¦
Flash Memory 290
Data Output: Displaying Data 291
Screen Outputs 291 ¦ Paper Outputs 291 ¦ Audio Outputs 292
CHAPTER CONCLUSION 293
REAL WORLD CASES
Chicago Board of Trade: Giving Up on Stomp-Proof Handheld Terminals 296
Media Lab: Trying to Produce a Book-Like Computer Display 297
JHHHESttSEB Software, Programming and Artificial Intelligence 238
OPENING CASE: IBM: Creating a Chess Program That Defeated the World Champion 299
Types of Software 301
Programming Viewed as a Business Process 302 ¦ Programming as a Translation Process 303
¦ Organizing Ideas 304 ¦ Testing Programs 305 ¦ The Changing Nature of
CONTENTS XV
Programming 307 ¦ The Trend Toward Object-Oriented Programming 309
Four Generations of Programming Languages 311
Machine Languages 311 ¦ Assembly Languages 311 ¦ Higher-Level Languages 312 ¦
Fourth Generation Languages 316
Other Major Developments in Programming 317
Special-Purpose Languages 317 ¦ Spreadsheets 317 ¦ Computer Aided Software
Engineering Systems 318
Operating Systems 320
Operating Systems for Personal Computers 321 ¦ Operating Systems for Multi-User
Computer Systems 322 ¦ Why Operating Systems Are Important 322
Steps Toward Programming Intelligence into Machines 323
Natural Language Processing 324 ¦ Expert Systems 325 ¦ Neural Networks 329 ¦ Fuzzy
Logic 332 m Case-Based Reasoning 334 ¦ Intelligent Agents 334
CHAPTER CONCLUSION 336
REAL WORLD CASES
U.S. Navy: A Y2K-like Problem with Global Positioning Satellites 339
Cycorp: Building a Knowledge Base to Support Commonsense Reasoning 340
^^^^^^^^^^^^B Networks and Telecommunications 342
^^^^^^^^^^^^^^^^™ OPENING CASE: FedEx: Maximizing the Value of Information 343
Applying Telecommunications in Business 344
Vital Role of Telecommunications 345 ¦ Convergence of Computing and
Communications 345 ¦ Making Sense of the Terminology and Details 347
Functions and Components of Telecommunications Networks 349
Basic Telecommunications Model 349 ¦ Generating and Receiving Data 351 ¦ Encoding
and Decoding Data 352 ¦ Directing Data from Source to Destination 355 ¦ Moving the
Data Through Transmission Media 356
Types of Networks: A User s Viewpoint 361
Telephone Networks 361 ¦ Broadcast Networks 362 ¦ Local Area Networks (LANs) 363 ¦
Wide Area Networks (WANs) 366 ¦ Value Added Networks (VANs) 367
Telecommunications Standards 369
Telecommunications Policy 370
CHAPTER CONCLUSION 375
REAL WORLD CASES
Network Solutions, Inc.: Maintaining Internet Domain Names 377
France Telecom: Moving from Minitel to the Internet 378
^^^^^^^^^^^^^B Information Systems Planning 380
^^^^^¦^^^^^^^^^^^ OPENING CASE: Owens Corning: Integrating Across Business Units 381
The Process of Information System Planning 383
What Is an Information System Plan? 383 ¦ Challenges in IS Planning 384 ¦ Principles
for IS Planning 386 ¦ Planning Role of the IS and User Departments 388 ¦ Allocating
Resources between New and Old Information Systems 389 ¦ Project Roles of IS
Professionals 390
Strategic Alignment of Business and IT 391
Consistency with Business Priorities 392 ¦ Reengineering and Downsizing 393 ¦
Enterprise-wide and Interorganizational Systems 394 ¦ Information System
Architecture 395 ¦ Centralization Versus Decentralization 396 ¦ Describing a Business-
Driven IT Infrastructure 399 ¦ Outsourcing 400 ¦ International Issues 402
Selecting Systems to Invest In 404
Cost/Benefit Analysis 405 ¦ Risks 406 ¦ Financial Comparisons 406
XVI CONTENTS
Project Management Issues 408
Division of Labor between the IS Department and Users 408 ¦ Keeping the Project on
Schedule 409
Systems Analysis Revisited 413
Information Sources for Analyzing Systems 413 ¦ Performing Interviews 413
CHAPTER CONCLUSION 415
REAL WORLD CASES
Cemex: Incorporating IT into a Cement Company s Strategy 417
Unisource Worldwide: Scuttling an ERP Project 418
^^^^^^^^^^^H Building and Maintaining Information Systems 420
^^^^^^^^^^^^^^^^ OPENING CASE: Microsoft Corporation: Building Software Products 421
Phases of Any Information System 423
Initiation 423 ¦ Development 424 ¦ Implementation 424 ¦ Operation and
Maintenance 425
Overview of Alternative Approaches for Building Information Systems 426
Traditional System Life Cycle 428
Initiation 429 ¦ Development 429 ¦ Implementation 432 ¦ Operation and
Maintenance 434
Prototypes 435
Phases 437 ¦ Advantages and Disadvantages 439
Application Packages 440
Phases 441 ¦ Advantages and Disadvantages 444
End-User Development 445
Phases 446 ¦ Supporting the Users 447 ¦ Advantages and Disadvantages 448
Deciding Which Combination of Methods to Use 449
Comparing Advantages and Disadvantages 449 ¦ Combining System Development
Approaches 450
CHAPTER CONCLUSION 451
REAL WORLD CASES
B-Tree Systems, Inc.: Verifying Embedded Systems 454
FAA: Trying to Overhaul the Air Traffic Control System 455
^^^^^^^^^^^H Information System Security and Control 457
OPENING CASE: London Ambulance Service: A Major System Failure 458
Threat of Project Failure 459
Threat of Accidents and Malfunctions 461
Threat of Computer Crime 467
Theft 467 ¦ Sabotage and Vandalism 470
Factors That Increase the Risks 472
The Nature of Complex Systems 472 ¦ Human Limitations 473 ¦ Pressures in the Business
Environment 474
Methods for Minimizing Risks 474
Controlling System Development and Modifications 475 ¦ Providing Security Training 476
¦ Maintaining Physical Security 476 ¦ Controlling Access to Data, Computers, and
Networks 477 ¦ Controlling Transaction Processing 483 ¦ Motivating Efficient and
Effective Operation 485 ¦ Auditing the Information System 486 ¦ Preparing for
Disasters 487
CONTENTS XVI i
CHAPTER CONCLUSION 487
REAL WORLD CASES
PanAmSat: Recovering from a Satellite Failure 490
King Soopers: Using Computer Access to Steal from an Employer 491
NOTES 493
PHOTO CREDITS 502
COMPANY INDEX 503
AUTHOR INDEX 506
GLOSSARY/INDEX 509
|
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| id | DE-604.BV012683792 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:31:53Z |
| institution | BVB |
| isbn | 0201521083 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008620871 |
| oclc_num | 41158358 |
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| owner | DE-20 DE-473 DE-BY-UBG |
| owner_facet | DE-20 DE-473 DE-BY-UBG |
| physical | XVIII, 523 S. Ill., graph. Darst. |
| publishDate | 1999 |
| publishDateSearch | 1999 |
| publishDateSort | 1999 |
| publisher | Addison-Wesley-Longman |
| record_format | marc |
| series2 | World student series |
| spelling | Alter, Steven Verfasser aut Information systems a management perspective Steven Alter 3. ed. Reading, Mass. [u.a.] Addison-Wesley-Longman 1999 XVIII, 523 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier World student series Management information systems Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Informationssystem (DE-588)4072806-7 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 s DE-604 Informationssystem (DE-588)4072806-7 s Managementinformationssystem (DE-588)4074518-1 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008620871&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Alter, Steven Information systems a management perspective Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Informationsmanagement (DE-588)4114012-6 gnd Informationssystem (DE-588)4072806-7 gnd |
| subject_GND | (DE-588)4074518-1 (DE-588)4114012-6 (DE-588)4072806-7 |
| title | Information systems a management perspective |
| title_auth | Information systems a management perspective |
| title_exact_search | Information systems a management perspective |
| title_full | Information systems a management perspective Steven Alter |
| title_fullStr | Information systems a management perspective Steven Alter |
| title_full_unstemmed | Information systems a management perspective Steven Alter |
| title_short | Information systems |
| title_sort | information systems a management perspective |
| title_sub | a management perspective |
| topic | Management information systems Managementinformationssystem (DE-588)4074518-1 gnd Informationsmanagement (DE-588)4114012-6 gnd Informationssystem (DE-588)4072806-7 gnd |
| topic_facet | Management information systems Managementinformationssystem Informationsmanagement Informationssystem |
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