Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services: held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997
Saved in:
| Corporate Author: | |
|---|---|
| Format: | Conference Proceeding Book |
| Language: | English |
| Published: |
Newcastle upon Tyne
Information North
1998
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 460 S. graph. Darst. |
| ISBN: | 0906433304 |
Staff View
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Record in the Search Index
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| adam_text | CONTENTS
KEYNOTE PAPERS 1
• Does Performance Measurement Improve Organisational Effectiveness? A Post 3
modern Analysis
Rowena Cullen, Victoria University ofWellington, New Zealand
• Performance Measurement and Management Strategy: A Public Library Perspective 21
from France
Thierry Giappiconi, Bibliotheque Municipale, Fresnes, France
• The Use of Service Level Agreements in the British Library 31
Malcolm Smith, The British Library, UK
• The House that Jack Built: The Consequences of Measuring 39
Roswitha Poll, University and State Library, Miinster, Germany
• Evaluating the Digital Library 47
F. Wilfrid Lancaster, University of Illinois at Urbana Champaign, USA
SEMINAR PAPERS AND POSTER SESSIONS 59
GENERAL ISSUES
• The ISO Standard on Library Performance Indicators (ISO 11620) 61
Jakob Harnesk, The Royal Library, Stockholm, Sweden
• Use and Interest in Performance Measures: Differences between Library Sectors 67
Stan Lambert, Jonathan Willson and Tony Oulton, Manchester Metropolitan
University, UK
• Performance Related Pay Increasing or Decreasing Performance? 77
Svend Larsen, State and University Library, Arhus, Denmark
• Performance or Measurement? 81
/. Stephen Town, Cranfield University, Royal Military College of Science, UK
• Report on the Workshop for University Librarians in Africa on the Collection 89
and Use of Library Statistics, Harare, Zimbabwe, August 1997 (Poster Session)
/. Stephen Town, Cranfield University, Royal Military College of Science, UK
m Making Performance Measurement Useful 93
Ian Winkworth, University ofNorthumbria at Newcastle, UK
ACADEMIC LIBRARIES
• Setting Standards and Monitoring Performance: The Experience of Information 101
Services at the University of Sunderland (Poster Session)
JoAitkins, University of Sunderland, UK
• Can you Compare one University s Library Performance with another? 105
John Blagden and Jane Barton, Cranfield University, UK
• Team Performance: Measurement or Mystery? Ill
Robert Bluck, University ofNorthumbria at Newcastle, UK
• Practical Issues of Performance Measurement in British and German University Libraries 117
Antje Cockrill, University of Wales Cardiff, and Judith Broody, University of Wales
Aberystwyth, UK
• The Stakeholder Approach to the Construction of Performance Measures: Outcomes 125
and Implications
John C. Crawford, Glasgow Caledonian University, UK
• The Use of Focus Groups in the Evaluation of Services 133
Elizabeth Hart, Patricia Gannon Leary and Lorraine Noel, University ofHuddersfield, UK
• Cronbach Revisited: Positive Bias: A Powerful Enemy to Validity in Library 139
Services
W. Michael Havener, University of Oklahoma, and Marjorie E. Murfin, Ohio State
University Libraries, USA
• Big Pictures and Fine Details: A Toolbox of Measures for South African Academic 157
Libraries and a Call for Looking Closely
Karin de Jager and Shirley Leibbrandt, University of Cape Town, South Africa
• Setting Standards for Enquiry Desk Operations: A Case Study 165
Andrew Martin, Nene College of Higher Education, UK
• Data Envelopment Analysis (DEA) as a Method of Evaluating Libraries: A Case Study 173
of Finnish Academic Libraries
Jorma Niemitalo, University ofOulu, Finland
• Assessment of Service Quality in Academic Libraries: Focus on the Applicability of 181
the SERVQUAL
Danuta A. Nitecki, Yale University, USA
• Investigating Stock Performance and Intensity of Stock Use at a South African University 197
Library (Poster Session)
Latitia Parker and Karin de Jager, University of Cape Town, South Africa
• Performance Indicators for Reference and Information Services: A Study of Academic 201
Libraries in Victoria, Australia
Barbara Paton and Eva Fisch, La Trobe University, Rosemary Cotter, RMIT Libraries,
and David Cunnington, University of Melbourne, Australia
• Feedback from a Captive Audience: Reflections on the Results of a SERVQUAL Survey 207
of Interlibrary Loan Services at Carnegie Mellon University Libraries
Joan Stein, Carnegie Mellon University Libraries, USA
• Client Satisfaction: A Rear View Mirror Assessment 223
Gwenda M. E. Thomas, University of South Africa
• How to Plan and Manage Library Performance Measurement Projects through 239
Continuous Improvement Practice: USQ Library Experience
Taisoo Kim Watson, University of Southern Queensland, Australia
• The Uses of Performance Measures and their Impact upon Academic Library 261
Management Practice: The Evolution of a Research Idea
Lawraine Wood, Robert Gordon University, UK
• DocUTrans and ISO 9002 Quality Assurance 267
Reinder Jan Zwart, Delft University of Technology, Netherlands
THE ELECTRONIC LIBRARY
• Library Management Information Systems in the Client Server Environment: A Proposed 277
New Model
Amos Lakos, University of Waterloo, Canada
• Identifying and Assessing Library Clients in a Networked Environment: Issues and 287
Possibilities
Amos Lakos, University of Waterloo, Canada
• Performance Measurement and Management Information for the Electronic Library 295
Peter M. Wynne and Peter Brophy, University of Central Lancashire, UK
HEALTH LIBRARIES
• Trends in Performance Measurement and their place in Management, Health Care 307
and Librarianship
Grace Cheng, Hospital Authority, Hong Kong, People s Republic of China
NATIONAL LIBRARIES
• Organisational Effectiveness Assessment: Case Studies of the National Library of 319
Wales and the Perpustakaan Negara Malaysia
Zawiyah Baba and Judith Broady, University of Wales Aberystwyth, UK
PUBLIC LIBRARIES
• Service Evaluation in the Not for Profit Sector: A Comparative Analysis as a basis 343
for Public Library Benchmarking Methodology
Margaret Kinnell, Loughborough University, and Jennifer MacDougall,
Independent Researcher, UK
• LOGOPLUS: Developing Innovative Performance Measures to Investigate the Impact 351
of Local Government Reorganisation on Public Library Users and Staff
Sandra Parker, Linda Banwell and Karina Vincent, University of Northwnbria at
Newcastle, UK
• Measuring the Performance of Portuguese Public Libraries 357
Leonor Gaspar Pinto, Portugal
• The Use of Performance Indicators in Helsinki Public Libraries 363
Helena Ruth, Helsinki City Library, Finland
• International Comparisons of Public Libraries 369
John Sumsion, Loughborough University, UK
SCHOOL LIBRARIES
• Self Evaluation Using Performance Indicators in Secondary School Libraries 379
Dorothy McLelland, Independent Information and Library Consultant, UK
TECHNIQUES AND TOOLS
• The MINSTREL Management Information Transformer 393
Roy J. Adams, De Montfort University, UK
• The Currency and Quality of Bibliographic Records 401
Ann Chapman, UKOLN: The UK Office for Library and Information Networking
• An Opportunity for Software Development in Library Quality Management and 405
Performance Measurement: The EQLIPSE Experience
Zo e Clarke, University of Central Lancashire, UK, Alan MacDougall, Dublin City
University, Ireland, and Shelagh Fisher, University of Central Lancashire, UK
• Introduction to CAMILE (Poster Session) 413
Joanna Dare, De Montfort University, UK
• DECIDE: Decision Support Models and a Decision Support System for European 417
Academic and Public Libraries
Rob Davies, Education for Change Ltd., UK
m Evaluating your Online Public Access Catalogue 421
Margaret E. Graham and Richard J. Hartley, University ofNorthumbria
at Newcastle, UK
• Benchmarking in Practice 431
David Spiller, Loughborough University, UK
• Performance Measurement in Document Delivery: The Case of Impala, the Belgian 441
Document Ordering System
Julien Van Borm, Jan Corthouts and Richard Philips, University of Antwerp, Belgium
CONFERENCE REVIEW 455
Peter Brophy, University of Central Lancashire, UK
list of Delegates and Conference Credits 459
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| spelling | Northumbria International Conference on Performance Measurement in Libraries and Information Services 2 1997 Longhirst Verfasser (DE-588)5294401-3 aut Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 [conference rapporteur and proceedings ed.: Pat Wressell] Newcastle upon Tyne Information North 1998 460 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Benchmarking gtt Bibliotheken gtt Bibliothèques - Administration - Évaluation - Congrès ram Bibliothèques - Personnel - Évaluation - Congrès ram Informatiecentra gtt Prestaties gtt Productivité - Congrès ram Library administration Evaluation Congresses Organizational effectiveness Congresses Performance standards Congresses Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf (DE-588)1071861417 Konferenzschrift 1997 Longhirst gnd-content Bibliothek (DE-588)4006439-6 s Leistungsmessung (DE-588)4167290-2 s DE-604 Wressell, Pat Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008594531&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 Benchmarking gtt Bibliotheken gtt Bibliothèques - Administration - Évaluation - Congrès ram Bibliothèques - Personnel - Évaluation - Congrès ram Informatiecentra gtt Prestaties gtt Productivité - Congrès ram Library administration Evaluation Congresses Organizational effectiveness Congresses Performance standards Congresses Leistungsmessung (DE-588)4167290-2 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4167290-2 (DE-588)4006439-6 (DE-588)1071861417 |
| title | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 |
| title_auth | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 |
| title_exact_search | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 |
| title_full | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 [conference rapporteur and proceedings ed.: Pat Wressell] |
| title_fullStr | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 [conference rapporteur and proceedings ed.: Pat Wressell] |
| title_full_unstemmed | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 [conference rapporteur and proceedings ed.: Pat Wressell] |
| title_short | Proceedings of the 2nd Northumbria International Conference on Performance Measurement in Libraries and Information Services |
| title_sort | proceedings of the 2nd northumbria international conference on performance measurement in libraries and information services held at longhirst management and training centre longhirst hall northumberland england 7 to 11 september 1997 |
| title_sub | held at Longhirst Management and Training Centre, Longhirst Hall, Northumberland, England, 7 to 11 September 1997 |
| topic | Benchmarking gtt Bibliotheken gtt Bibliothèques - Administration - Évaluation - Congrès ram Bibliothèques - Personnel - Évaluation - Congrès ram Informatiecentra gtt Prestaties gtt Productivité - Congrès ram Library administration Evaluation Congresses Organizational effectiveness Congresses Performance standards Congresses Leistungsmessung (DE-588)4167290-2 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Benchmarking Bibliotheken Bibliothèques - Administration - Évaluation - Congrès Bibliothèques - Personnel - Évaluation - Congrès Informatiecentra Prestaties Productivité - Congrès Library administration Evaluation Congresses Organizational effectiveness Congresses Performance standards Congresses Leistungsmessung Bibliothek Konferenzschrift 1997 Longhirst |
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