Kock, N. (1999). Process improvement and organizational learning: The role of collaboration technologies. Idea Group Publ.
Chicago-Zitierstil (17. Ausg.)Kock, Ned. Process Improvement and Organizational Learning: The Role of Collaboration Technologies. Harrisburg, PA: Idea Group Publ, 1999.
MLA-Zitierstil (9. Ausg.)Kock, Ned. Process Improvement and Organizational Learning: The Role of Collaboration Technologies. Idea Group Publ, 1999.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.