How to achieve ISO 9000 registration economically and efficiently:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Dekker
1996
|
| Series: | Quality and reliability
48 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXII, 183 S. Ill., graph. Darst. |
| ISBN: | 0824797582 |
Staff View
MARC
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| 100 | 1 | |a Naroola, Gurmeet |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a How to achieve ISO 9000 registration economically and efficiently |c Gurmeet Naroola ; Robert Mac Connell |
| 264 | 1 | |a New York [u.a.] |b Dekker |c 1996 | |
| 300 | |a XXII, 183 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Quality and reliability |v 48 | |
| 630 | 0 | 7 | |a ISO 9000 |0 (DE-588)4499961-6 |2 gnd |9 rswk-swf |
| 650 | 7 | |a ISO-normen |2 gtt | |
| 650 | 4 | |a ISO 9000 Series Standards | |
| 689 | 0 | 0 | |a ISO 9000 |0 (DE-588)4499961-6 |D u |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-008521935 | ||
Record in the Search Index
| _version_ | 1804127197447847936 |
|---|---|
| adam_text | Contents
About the Series v
Preface vii
List of Figures xvii
List of Tables xix
List of Abbreviations xxi
Chapter 1
TAP: The Philosophy 1
1 Planning Cycle: TAP 2
2 Implementation Cycle: PDSA 3
3 Continuous Improvement Cycle: TAP PDSA 3
3.1 Train 4
3.2 Analyze 5
3.3 Plan 5
3.4 Do 5
3.5 Study 5
ix
x Contents
3.6 Act 5
4 TAP PDSA and ISO 9000 6
5 Conclusion 7
Chapter 2
The Must Knows 9
1 ISO 10
1.1 What Is ISO? 10
1.2 What Does ISO Mean? 10
1.3 Who Were the Founding Members of ISO? 11
1.4 Where Is ISO Located? 11
1.5 How Does ISO Operate? 11
2 ISO/TC 176 12
2.1 What Is ISO/TC 176? 12
2.2 How Is TC 176 Organized? 13
2.3 What Is the Role of ISO/TC 176 in the United States? 14
2.4 Where Can I Learn More About ISO/TC 176? 14
3 ISO 9000 Series of Standards 14
3.1 What Are the ISO 9000 Series of Standards? 14
3.2 Why Were the ISO 9000 Standards Developed? 15
3.3 What Is the Scope of the ISO 9000 Standards? 16
3.4 What Industries Will Be Affected by ISO 9000? 17
3.5 How Do the Conformance Standards Relate to Each
Other? 17
3.6 How Do I Select a Proper Standard for Use? 19
3.7 How Are ISO 9000 Standards Interpreted? 19
3.8 How Often Are the ISO 9000 Standards Revised? 20
Contents xi
3.9 Who Has Adopted ISO 9000 Standards? 20
3.10 Where Can I Obtain the ISO 9000 Standards? 22
4 Registrars 22
4.1 What Is a Registrar? 22
4.2 What Does a Registrar Do? 22
4.3 How is a Registrar Evaluated and Accredited? 23
4.4 Who Are Some of the Registrars for ISO 9000? 24
5 Registration Process 25
5.1 What Is ISO 9000 Registration? 25
5.2 What Are the Steps in the Registration Process? 25
5.3 How Do I Register Multiple Sites? 28
5.4 What Are the Causes of Failed Registration Efforts? 28
5.5 How Long Does It Take to Get Registered? 28
5.6 How Much Will a Registration Effort Cost? 29
6 Guidance Standards 29
6.1 What Are Guidance Standards? 29
6.2 What Guidance Standards Are Available? 29
6.3 How Do I Use The Guidance Standards? 33
7 Conclusion 34
Chapter 3
What You Have to Have 35
1 Reasons, Benefits, Disadvantages of ISO 9000
Registration 37
1.1 Reasons for ISO 9000 Registration 37
1.2 Benefits of Registration 38
1.3 Disadvantages of Registration 39
xii Contents
2 Management Commitment 39
3 Company Wide Involvement 40
3.1 Top Management 41
3.2 Middle Management 41
3.3 Technical Staff 41
3.4 Supervisors 41
3.5 Front Line Employees 41
4 Working Environment 41
4.1 Deming s Fourteen Points: A Philosophy of Life 43
5 Conclusion 57
Chapter 4
Jump Start 59
1 Selection of a Management Representative 60
1.1 What Is a Management Representative? 60
1.2 What Are the Duties of a Management
Representative? 61
1.3 Who Should Be the Management Representative? 63
2 Formation of a Project Team 63
2.1 What Is an ISO 9000 Project Team? 63
2.2 What Are the Duties of the Project Team? 63
2.3 Why Do We Need an ISO 9000 Project Team? 65
3 Needs Assessment Audit (NAA) 65
3.1 What Is a Needs Assessment Audit? 65
3.2 What Should You Audit? 66
3.3 Who Performs the Needs Assessment Audit? 66
3.4 How Is a Needs Assessment Audit Performed? 67
Contents xiii
4 Preliminary ISO 9000 Project Plan 68
4.1 What Is a Preliminary ISO 9000 Registration Plan (PIP)? 68
5 Registrar Selection 70
5.1 Why Is Early Registrar Selection Important to the
Registration Process? 70
5.2 Who Will Select the Third Party Registrar? 71
5.3 What Are the Steps in Selecting a Registrar? 71
6 Measurement System 73
6.1 What Are Measurements? 73
6.2 ISO 9000 Project Measurements 73
6.3 Quality System Performance Measurements 74
7 Quality System Documentation 74
7.1 What Is Quality System Documentation? 74
7.2 How Do You Prepare Quality System Documentation? 75
8 Conclusion 76
Chapter 5
Training, Analysis, and Planning (TAP) 77
1 Training 77
1.1 ISO 9000 Project Training Matrix 78
1.2 Executive Management Training 80
1.3 Management Representative Training 82
1.4 Project Team Training 85
1.5 Internal Audit Team Training 87
1.6 Document Control Representative Training 90
xiv Contents
1.7 Middle Management Training 91
1.8 Front Line Worker Training 93
1.9 Conclusion 95
2 Analysis 95
2.1 Audit Classification 96
2.2 Needs Assessment Audit (NAA) 97
2.3 Desk Audit (External and Internal) 97
2.4 Pre Registration (Mock) Audit 100
2.5 Registration Audit 104
2.6 Surveillance Audit 110
2.7 Conclusion 112
3 Planning 113
3.1 Training and Education 113
3.2 Analysis 113
3.3 Plan 113
3.4 Do 116
3.5 Study 116
3.6 Act 116
3.7 Conclusion 116
Chapter 6
Registrar Selection 117
1 Preliminary Screening 117
2 Final Screening 119
2.1 Quality Criteria 119
2.2 Cost Criteria 121
2.3 Delivery Criteria 123
Contents xv
3 Registrar Rating Sheet 126
4 Conclusion 127
Chapter 7
Measurements 129
1 ISO 9000 Registration Project Measurements 130
2 Quality System Measurements 132
3 Conclusion 134
Chapter 8
Quality System Documentation 135
1 Why Do We Need Quality System
Documentation? 136
2 What Are ISO 9000 Quality System
Documentation Requirements? 137
3 How is Quality System Documentation
Organized? 140
3.1 Quality Policy Manual/Level 1 141
3.2 Quality System Procedures Manual/Level 2 141
3.3 Work Instructions/Level 3 142
3.4 Records/Standards/Level 4 143
4 Who Prepares Quality System Documentation? 144
4.1 Document Owner and User Partnership 144
4.2 Document and Data Control Procedure Example 146
5 How Do We Develop Quality System
Documentation? 148
5.1 Design the Quality System 148
xvi Contents
5.2 Document the Quality System 151
5.3 How Do We Implement Quality System
Documentation? 155
6 Conclusion 156
Chapter 9
Life After Registration 157
1 Was ISO 9000 Registration Worth the Effort? 157
2 What s Next? 158
2.1 Sustain Registration Through Continuous
Improvement 159
2.2 Look at Specific Customer Quality Requirements 160
2.3 Evaluate the Global Impact on the Quality System 164
2.4 Prepare for Future Generation Requirements 168
3 Conclusion 170
Bibliography 171
Index 175
List of Figures
Figure 1.1 TAP 2
Figure 1.2 Deming PDSA 3
Figure 1.3 TAP PDSA 4
Figure 2.1 TC 176 Organization 13
Figure 2.2 The Structure of ISO 9000 Standards 15
Figure 2.3 Relationships of Accreditation Bodies to Registrars 23
Figure 2.4 Registration Process 26
Figure 3.1 Guitarist Representation of a Company 36
Figure 3.2 Constancy of Purpose 43
Figure 3.3 Everybody Wins 44
Figure 3.4 Design Quality In 45
Figure 3.5 Don t Buy on Price Tag Alone 46
Figure 3.6 Continuous Improvement 47
Figure 3.7 Training for Skills 48
xvii
xviii List of Figures
Figure 3.8 Institute Leadership 49
Figure 3.9 Drive Out Fear 50
Figure 3.10 Break Down Barriers 51
Figure 3.11 Eliminate Slogans 52
Figure 3.12 Method 53
Figure 3.13 Joy In Work 54
Figure 3.14 Continuing Education 55
Figure 3.15 Accomplish the Transformation 56
Figure 4.1 Needs Assessment Audit Flowchart 67
Figure 4.2 PIP Flowchart 69
Figure 4.3 Registrar Selection 71
Figure 5.1 Desk Audit Sample Report (Page 1 of 2) 101
Figure 5.1 Desk Audit Sample Report (Page 2 of 2) 102
Figure 5.2 Registration Audit Schedule (Page 1 of 2) 106
Figure 5.2 Registration Audit Schedule (Page 2 of 2) 107
Figure 5.3 Observation Form 109
Figure 5.4 Surveillance Audit Plan 111
Figure 5.5 ISO 9000 TAP PDSA Project Plan (Page 1 of 2) 114
Figure 5.5 ISO 9000 TAP PDSA Project Plan (Page 2 of 2) 115
Figure 6.1 Registrar Rating Sheet 126
Figure 7.1 ISO 9000 Project Measurement Matrix 131
Figure 7.2 ISO 9000 System Measurement Matrix 133
Figure 8.1 Quality System Documentation Organization 141
Figure 8.2 Document and Data Control Flowchart 146
Figure 8.3 Document Release/Change Form 147
Figure 8.4 System Activity Flowchart 149
Figure 8.5 Documentation Overhaul Plan 151
Figure 8.6 Documentation Review Checksheet 152
List of Tables
Table 2.1: List of Quality System Requirements 18
Table 2.2: World Wide Equivalents of ISO 9000 Standards 21
Table 2.3: List of Registrars 24
Table 4.1: Management Representative Matrix 62
Table 4.2: Project Team Matrix 64
Table 5.1: ISO 9000 Project Training Matrix 79
Table 5.2: Lead Auditor Course Outline 83
Table 5.3: ISO 9000 Implementation Course Outline 86
Table 5.4: Internal Auditor Training Course Outline 88
Table 5.5: Work Instructions Relationships 94
Table 5.6: ISO 9000 Project Audit Matrix 98
Table 8.1: Documentation Levels Example 143
Table 8.2: Quality System Requirement Owners and Users
(typical) 145
xix
xx List of Tables
Table 9.1: Quality System Improvement 159
Table 9.2: Harmonization of Quality System Requirements 161
Table 9.3: QS 9000 Structure 162
Table 9.4: ISO 14000 Series of Standards 168
|
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| indexdate | 2024-07-09T18:29:31Z |
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| isbn | 0824797582 |
| language | English |
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| publishDate | 1996 |
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| publisher | Dekker |
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| series | Quality and reliability |
| series2 | Quality and reliability |
| spelling | Naroola, Gurmeet Verfasser aut How to achieve ISO 9000 registration economically and efficiently Gurmeet Naroola ; Robert Mac Connell New York [u.a.] Dekker 1996 XXII, 183 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Quality and reliability 48 ISO 9000 (DE-588)4499961-6 gnd rswk-swf ISO-normen gtt ISO 9000 Series Standards ISO 9000 (DE-588)4499961-6 u DE-604 MacConnell, Robert Verfasser aut Quality and reliability 48 (DE-604)BV002814761 48 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008521935&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Naroola, Gurmeet MacConnell, Robert How to achieve ISO 9000 registration economically and efficiently Quality and reliability ISO 9000 (DE-588)4499961-6 gnd ISO-normen gtt ISO 9000 Series Standards |
| subject_GND | (DE-588)4499961-6 |
| title | How to achieve ISO 9000 registration economically and efficiently |
| title_auth | How to achieve ISO 9000 registration economically and efficiently |
| title_exact_search | How to achieve ISO 9000 registration economically and efficiently |
| title_full | How to achieve ISO 9000 registration economically and efficiently Gurmeet Naroola ; Robert Mac Connell |
| title_fullStr | How to achieve ISO 9000 registration economically and efficiently Gurmeet Naroola ; Robert Mac Connell |
| title_full_unstemmed | How to achieve ISO 9000 registration economically and efficiently Gurmeet Naroola ; Robert Mac Connell |
| title_short | How to achieve ISO 9000 registration economically and efficiently |
| title_sort | how to achieve iso 9000 registration economically and efficiently |
| topic | ISO 9000 (DE-588)4499961-6 gnd ISO-normen gtt ISO 9000 Series Standards |
| topic_facet | ISO 9000 ISO-normen ISO 9000 Series Standards |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008521935&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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