An introduction to quality management and engineering: based on the American Society for Qualitiy's certified quality engineer body of knowledge
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
1999
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XV, 235 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
| ISBN: | 0139368418 |
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MARC
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| 245 | 1 | 0 | |a An introduction to quality management and engineering |b based on the American Society for Qualitiy's certified quality engineer body of knowledge |c by Victor E. Sower, Michael J. Savoie and Stephen Renick |
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| 300 | |a XV, 235 S. |b Ill., graph. Darst. |e 1 CD-ROM (12 cm) | ||
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Record in the Search Index
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| adam_text | Brief Contents
ACKNOWLEDGMENTS xiii
INTRODUCTION xv
SECTION I FUNDAMENTALS 1
1 Basic Probability Concepts 3
2 Fundamentals of Statistics 13
3 Quality Improvement Tools 31
SECTION II STATISTICAL QUALITY CONTROL 51
4 Statistical Process Control 53
5 Acceptance Sampling 77
6 Experimental Design 95
SECTION III PRODUCT/SERVICE DESIGN AND TESTING 117
7 Metrology, Inspection, and Testing 119
8 Reliability Engineering 129
SECTION IV QUALITY MANAGEMENT 143
9 Product, Process, and Materials Control 145
v
viii Contents
Correlation and Simple Linear Regression Analysis 26
Correlation Analysis 26
Simple Linear Regression Analysis 27
3 QUALITY IMPROVEMENT TOOLS 31
Introduction 31
The Problem Solving Process 31
The Seven Tools of Quality 33
The Seven Management Tools 41
Quality Function Deployment 45
Case I Sour Grape Ice Cream 49
SECTION II STATISTICAL QUALITY CONTROL 51
4 STATISTICAL PROCESS CONTROL 53
Introduction 53
SPC and Variation 53
Variables Control Charts 54
Concept of the Control Chart 55
Out of Control Signals 55
Constructing Variables Control Charts 56
Interpreting Control Chart Patterns in Action 59
A Special Form of the jc bar Control Chart
for Short Production Runs 60
Delta Chart in Action 61
Attributes Control Charts 62
Control Charts for Nonconforming Units 62
Control Charts for Nonconformities (Defects) 66
Process Capability 69
SPC in the Service Industry 71
5 ACCEPTANCE SAMPLING 77
Introduction 77
When Acceptance Sampling Is Appropriate 77
Fundamentals of Sampling Theory 78
Types of Sampling Plans 79
General Methods of Sampling 82
Sampling Types 84
Sampling Plans 84
Sampling Inspection by Attributes 84
Sampling Inspection by Variables 85
Dodge Romig Sampling Plans 91
Contents ix
6 EXPERIMENTAL DESIGN 95
Introduction 95
Basic Concepts and Definitions 95
Experimental Design Characteristics 97
Types of Design 97
Single Factor Design 98
One Factor at a Time Design 99
Full Factorial Design 99
Fractional Factorial Design 100
Analysis of Results 101
Taguchi Robustness Concepts 107
Case II Westover Winding, Inc. 112
SECTION III PRODUCT/SERVICE DESIGN AND TESTING 117
7 METROLOGY, INSPECTION, AND TESTING 119
Introduction 119
Metrology 119
Types of Gauges 120
Automated Gauging and Inspection 121
Accuracy and Precision 123
Nondestructive Testing 125
8 RELIABILITY ENGINEERING 129
Introduction 129
Types of Reliability Systems 130
Reliability Life Characteristic Concepts (e.g., Bathtub Curve) 132
Mean Time Between Failure 134
Modeling Profile Life with the Normal Distribution 136
Risk Assessment Tools and Risk Prevention 137
Product Traceability Systems and Recall Procedures 138
SECTION IV QUALITY MANAGEMENT 143
9 PRODUCT, PROCESS, AND MATERIALS CONTROL US
Introduction 145
Work Instructions 146
Classification of Quality Characteristics and Defects 146
Identification of Materials and Status 148
x Contents
Lot Traceability 149
Materials Segregation Practices 149
Materials Review Board Criteria and Procedures 150
10 QUALITY MANAGEMENT PRINCIPLES 153
Introduction 153
Human Resource Management 154
Motivation Theories 154
Integration of the Classic Motivational Theories 156
Process Theories of Motivation 157
Employee Involvement and Teams—Group Dynamics 157
The Care and Feeding of Teams 158
Professional Conduct and Ethics 158
Quality Planning 160
Long Term Planning 160
Operational Planning 161
Project Planning 162
Supplier Management 163
Supplier Selection 163
Supplier Evaluation 164
11 HUMAN FACTORS 169
Introduction 169
Barriers to Quality Improvement Efforts 169
Organization and Implementation of Quality Teams 170
Principles of Team Leadership and Facilitation 171
What Is a Team? 171
Who Makes Up a Team? 171
Roles and Responsibilities of the Team Leader 171
Selecting Team Members 172
Roles and Responsibilities of the Team Members 172
Roles and Responsibilities of the Facilitator 174
Critical Action Items in the Team Life Cycle 175
What Is a Team Charter? 175
General Information and Guidelines for Teams 175
Team Dynamics Management and Conflict Resolution 176
Stages of Group Development 178
Forming 178
Storming 179
Norming 180
Performing 181
Creating a Win win Situation 182
Contents xi
12 QUALITY COSTS 185
Introduction 185
The Goal of a Quality Cost System 185
The Categories of Quality Costs 186
Quality Cost Data Collection 187
Quality Cost Interpretation and Reporting 189
13 QUALITY SYSTEMS 194
Introduction 194
Elements of a Quality System 195
Scope and Objectives of Quality Information Systems 195
Techniques for Ensuring Data Accuracy and Integrity 197
Management Systems for Improving Quality 197
Quality Documentation Systems 197
Problem Identification, Analysis, Reporting, and Corrective
Action System 199
14 QUALITY AUDITING 202
Introduction 202
Specific Types of Quality Audits 203
Performing a Quality System Audit 204
ISO 9000 and the Malcolm Baldrige National Quality Award 205
ISO 9000 205
Malcolm Baldrige National Quality Award 206
Case III The Turkell Stud Mill 212
APPENDICES 215
Appendix A Table of 4 Digit Random Numbers 217
Appendix B Areas under the Standard Normal Distribution Curve 218
Appendix C Partial F Distribution Tables 219
Appendix D Computerized Test Bank 221
Bibliography 225
Index 231
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| discipline | Technik Wirtschaftswissenschaften |
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| indexdate | 2024-07-09T18:28:54Z |
| institution | BVB |
| isbn | 0139368418 |
| language | English |
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| physical | XV, 235 S. Ill., graph. Darst. 1 CD-ROM (12 cm) |
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| publisher | Prentice Hall |
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| spelling | Sower, Victor E. Verfasser aut An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge by Victor E. Sower, Michael J. Savoie and Stephen Renick Upper Saddle River, NJ Prentice Hall 1999 XV, 235 S. Ill., graph. Darst. 1 CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier Qualité - Contrôle - Méthodes statistiques ram Qualité - Contrôle ram Production management Quality control Quality control Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Savoie, Michael J. Verfasser aut Renick, Stephen Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008494521&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Sower, Victor E. Savoie, Michael J. Renick, Stephen An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge Qualité - Contrôle - Méthodes statistiques ram Qualité - Contrôle ram Production management Quality control Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge |
| title_auth | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge |
| title_exact_search | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge |
| title_full | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge by Victor E. Sower, Michael J. Savoie and Stephen Renick |
| title_fullStr | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge by Victor E. Sower, Michael J. Savoie and Stephen Renick |
| title_full_unstemmed | An introduction to quality management and engineering based on the American Society for Qualitiy's certified quality engineer body of knowledge by Victor E. Sower, Michael J. Savoie and Stephen Renick |
| title_short | An introduction to quality management and engineering |
| title_sort | an introduction to quality management and engineering based on the american society for qualitiy s certified quality engineer body of knowledge |
| title_sub | based on the American Society for Qualitiy's certified quality engineer body of knowledge |
| topic | Qualité - Contrôle - Méthodes statistiques ram Qualité - Contrôle ram Production management Quality control Quality control Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualité - Contrôle - Méthodes statistiques Qualité - Contrôle Production management Quality control Quality control Qualitätsmanagement |
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