Principles of operations management:
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Upper Saddle River, NJ
Prentice Hall
1999
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | Getr. Zählung Ill., graph. Darst. 1 CD-ROM |
| ISBN: | 0130958085 |
Staff View
MARC
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| 245 | 1 | 0 | |a Principles of operations management |c Jay Heizer ; Barry Render |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 1999 | |
| 300 | |a Getr. Zählung |b Ill., graph. Darst. |e 1 CD-ROM | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
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Record in the Search Index
| _version_ | 1804127066132578304 |
|---|---|
| adam_text | About the Authors vi
Foreword by Philip E. Crosby ix
Preface xxi
1. Operations and Productivity 1
Global Company Profile: Whirlpool 2
What Is Operations Management? 4
The Heritage of Operations Management 4
Why Study OM? 6
What Operations Managers Do 7
How This Book Is Organized 8
Organizing to Produce Goods
and Services 8
Where Are the OM Jobs? 10
Exciting New Trends
in Operations Management 11
Operations in the Service Sector 12
Differences between Goods
and Services 12
Growth of Services 14
Service Pay 16
The Productivity Challenge 16
Productivity Measurement 17
Productivity Variables 19
Productivity and the Service Sector 22
The Challenge of Social Responsibility 23
Summary 24 • Key Terms 24 • Solved
Problems 24 • Discussion Questions 25 •
Critical Thinking Exercise 26 • Problems 26 •
Case Study: National Air Express 28 •
Bibliography 29 • Internet Resources 29
2. Operations Strategy for Competitive
Advantage 31
Global Company Profile: Komatsu 32
Identifying Missions and Strategies 34
Mission 34
Strategy 36
Achieving Competitive Advantage
Through Operations 36
Competing on Differentiation 36
Competing on Cost 37
Competing on Response 37
Ten Decisions of OM 39
Issues in Operations Strategy 42
Research 42
Preconditions 43
Dynamics 43
Strategy Development
and Implementation 44
Identify Critical Success Factors 45
Build and Staff the Organization 47
Summary 47 • Key Terms 47 • Solved
Problem 48 • Discussion Questions 48 •
Critical Thinking Exercise 48 • Problems 49 •
Case Study: Minit Lube, Inc. 49 • Case Study:
Global Strategy at Motorola 50 • Video Case
1: Strategy at Regal Marine 51 • Internet
Case Study 51 • Bibliography 51 • Internet
Resources 52
3. Operations in a Global
Environment 53
Global Company Profile: Boeing 54
Defining Global Operations 57
Globalization of Production 59
Why Global Operations Are Important 59
xvi Contents
More Opportunities to Improve Service
Processes 243
Selection of Equipment and Technology 244
Environmental Issues 245
Capacity 246
Defining Capacity 246
Forecasting Capacity Requirements 247
Applying Decision Trees
to Capacity Decisions 249
Managing Demand 250
Break Even Analysis 251
Single Product Case 254
Multiproduct Case 255
Strategy Driven Investments 257
Investment, Variable Cost, and Cash Flow 257
Net Present Value 258
Summary 261 • Key Terms 261 • Using Excel
OMfor Break Even Analysis 262 • Solved
Problems 263 • Discussion Questions 263 •
Critical Thinking Exercise 264 • Problems
264 • Case Study: Matthew Yachts, Inc. 268 •
Video Case 4: Process Strategy at Wheeled
Coach 269 • Bibliography 270 • Internet
Resources 270
Supplement 7: State of the Art
Technology in Operations 271
Design Technology 272
Computer Aided Design (CAD) 273
Standard for the Exchange of Product Data
(STEP) 273
Computer Aided Manufacturing (CAM) 274
Virtual Reality Technology 274
Production Technology 275
Numerical Control 275
Process Control 275
Vision Systems 276
Robots 276
Automated Storage and Retrieval System
(ASRS) 277
Automated Guided Vehicle (AGV) 278
Flexible Manufacturing System (FMS) 278
Computer Integrated Manufacturing (CIM) 279
Technology in Services 280
Information Sciences in Operations 281
Transaction Processing 281
Management Information System (MIS) 282
The Internet 282
Artificial Intelligence 283
Managing Technology
in a Global Environment 284
Summary 286 • Key Terms 286 • Discussion
Questions 286 • Problems 287 • Case Study:
Rochester Manufacturing Corporation 287 •
Bibliography 288 • Internet Resources 288
8. Location Strategies 289
Global Company Profile: Federal Express 290
The Strategic Importance of Location 292
Factors That Affect Location Decisions 293
Labor Productivity 294
Exchange Rates 296
Costs 296
Attitudes 296
Proximity to Markets 297
Proximity to Suppliers 297
Methods of Evaluating Location
Alternatives 298
The Factor Rating Method 298
Locational Break Even Analysis 300
Center of Gravity Method 301
Transportation Model 303
Service Location Strategy 304
How Hotel Chains Select Sites 305
The Telemarketing and Internet Industries 306
Geographic Information Systems 306
Summary 307 • Key Terms 308 • Using POM
for Windows 308 • Using Excel OM to Solve
Location Problems 308 • Solved Problems
309 • Discussion Questions 311 • Critical
Thinking Exercise 311 • Problems 312 • Data
Base Application 315 • Case Study: Southern
Recreational Vehicle Company 317 • Internet
Case Study 318 • Bibliography 318 Internet
Resources 318
9. Layout Strategy 319
Global Company Profile:
Pittsburgh International Airport 320
The Strategic Importance
of Layout Decisions 322
Types of Layout 322
Fixed Position Layout 323
Process Oriented Layout 325
Expert Systems in Layout 331
Work Cells 331
The Focused Work Center
and the Focused Factory 333
Office Layout 334
Retail Layout 336
Warehousing and Storage Layouts 337
Cross Docking 338
Random Stocking 338
Customizing 339
Repetitive and Product Oriented Layout 339
Assembly Line Balancing 341
Summary 345 • Key Terms 345 • Using POM
for Windows for Layout Design 346 • Solved
Problems 348 • Discussion Questions 351 •
Critical Thinking Exercise 352 • Problems
352 • Data Base Application 358 • Case
Study: Des Moines National Bank 358 •
Case Study: State Automobile License
Renewals 360 • Video Case 5: Facility
Layout at Wheeled Coach 361 • Internet
Case Studies 362 • Bibliography 362 •
Internet Resources 362
10. Human Resources and Job Design 363
Global Company Profile:
Lucent Technologies 364
Human Resource Strategy
for Competitive Advantage 366
Constraints on Human Resource Strategy 366
Labor Planning 367
Employment Stability Policies 367
Work Schedules 368
Job Classifications and Work Rules 369
Job Design 369
Labor Specialization 369
Job Expansion 370
Psychological Components
of Job Design 371
Self Directed Teams 372
Motivation and Incentive Systems 374
Ergonomics and Work Methods 375
The Visual Workplace 381
Contents xvii
Labor Standards 383
Summary 383 • Key Terms 383 • Solved
Problems 384 • Discussion Questions 386 •
Critical Thinking Exercise 386 • Problems
386 • Case Study: The Fleet That Wanders
387 • Case Study: Lincoln Electric s Incentive
Pay System 388 ? Bibliography 389 • Internet
Resources 389
Supplement 10: Work
Measurement 391
Labor Standards and Work Measurement 392
Historical Experience 393
Time Studies 393
Predetermined Time Standards 398
Work Sampling 400
Summary 403 • Key Terms 403 • Solved
Problems 403 • Discussion Questions 406 •
Problems 406 • Case Study: Telephone
Operator Standards at AT T 411 •
Bibliography 412 • Internet Resources 412
11. Supply Chain Management 413
Global Company Profile: Volkswagen 414
The Strategic Importance
of the Supply Chain 416
Global Supply Chain Issues 417
Purchasing 418
Manufacturing Environments 419
Service Environments 419
Make or Buy Decisions 419
Supply Chain Strategies 420
Many Suppliers 420
Few Suppliers 421
Vertical Integration 422
Keiretsu Networks 423
Virtual Companies 423
Vendor Selection 425
Vendor Evaluation 425
Vendor Development 426
Negotiations 426
xvm Contents
Managing the Supply Chain 427
Materials Management 429
Distribution Systems 430
Benchmarking Supply Chain Management 431
Summary 431 • Key Terms 432 • Discussion
Questions 432 • Critical Thinking Exercise
432 • Problems 432 • Case Study: Factory
Enterprises, Inc. 433 • Case Study: Thomas
Manufacturing Company 434 • Video Case 6:
Supply Chain Management at Regal Marine
435 • Internet Case Studies 436 •
Bibliography 436 • Internet Resources 436
12. Inventory Management 437
Global Company Profile: Harley Davidson 438
Functions of Inventory 440
Types of Inventory 440
Inventory Management 441
ABC Analysis 441
Record Accuracy 443
Cycle Counting 444
Control of Service Inventories 444
Inventory Models 446
Independent versus Dependent Demand 446
Holding, Ordering, and Setup Costs 446
Inventory Models
for Independent Demand 447
The Basic Economic Order Quantity (EOQ)
Model 447
Minimizing Costs 447
Reorder Points 453
Production Order Quantity Model 454
Quantity Discount Models 457
Probabilistic Models with Constant Lead
Time 460
Fixed Period Systems 464
Summary 465 • Key Terms 466 • Using POM
for Windows to Solve Inventory Problems 466
• Using Excel OM for Inventory 466 • Solved
Problems 469 • Discussion Questions 471 •
Critical Thinking Exercise 471 • Problems
471 • Case Study: Sturdivant Sound Systems
476 ¦ Case Study: LaPlace Power and Light
476 • Video Case 7: Inventory Control at
Wheeled Coach 477 • Internet Case Studies
477 • Bibliography 478 • Internet Resources
478
Supplement 12: Just in Time
Systems 479
Just in Time Philosophy 480
Suppliers 481
Goals of JIT Partnerships 483
Concerns of Suppliers 484
JIT Layout 485
Distance Reduction 485
Increased Flexibility 486
Impact on Employees 486
Reduced Space and Inventory 486
Inventory 486
Reduce Variability 487
Reduce Inventory 487
Reduce Lot Sizes 488
Reduce Setup Costs 489
Scheduling 490
Level Material Use Schedules 490
Kanban 490
Quality 493
Employee Empowerment 493
JIT in Services 494
Summary 495 • Key Terms 495 • Solved
Problems 495 • Discussion Questions 496 •
Problems 496 • Case Study: Electronic
Systems, Inc. 498 • Bibliography 499 •
Internet Resources 499
13. Aggregate Scheduling 501
Global Company Profile: Anheuser Busch 502
The Planning Process 504
The Nature of Aggregate Scheduling 505
Aggregate Planning Strategies 507
Capacity Options 508
Demand Options 509
Mixing Options to Develop a Plan 510
Methods for Aggregate Scheduling 511
Graphical and Charting Methods 511
Mathematical Approaches to Planning 516
Comparison of Aggregate
Planning Methods 518
Aggregate Scheduling in Services 518
Restaurants 519
Miscellaneous Services 520
National Chains of Small Service Firms 520
Airline Industry 520
Hospitals 521
Summary 522 • Key Terms 522 • Using POM
for Windows for Aggregate Planning 522 •
Using Excel OMfor Aggregate Planning 523
Solved Problems 525 • Discussion Questions
527 • Critical Thinking Exercise 527 •
Problems 527 • Data Base Application 532 •
Case Study: Southwestern State College 532 •
Internet Case Study 533 • Bibliography 534 •
Internet Resources 534
14. Material Requirements Planning
(MRP) 535
Global Company Profile: Collins Industries 536
Dependent Inventory Model Requirements 538
Master Production Schedule 539
Bills of Material 541
Accurate Inventory Records 544
Purchase Orders Outstanding 545
Lead Times for Each Component 545
MRP Structure 545
MRP Management 550
MRP Dynamics 550
MRP and JIT 550
Lot Sizing Techniques 551
Extensions of MRP 555
Closed Loop MRP 555
Capacity Planning 556
Material Requirements Planning II
(MRP II) 557
Enterprise Resource Planning (ERP) 558
MRP in Services 560
Distribution Resource Planning (DRP) 561
DRP Structure 562
Allocation 562
Summary 562 • Key Terms 563 • Using POM
for Windows to Solve MRP Problems 563 •
Solved Problems 565 • Discussion Question
568 • Critical Thinking Exercise 568 •
Problems 568 • Data Base Application 573
Case Study: Service, Inc. 574 • Case Study:
Ruch Manufacturing 574 • Video Case 8:
MRP at Wheeled Coach 575 • Bibliography
576 Internet Resources 576
^
Contents xix
15. Short Term Scheduling 577
Global Company Profile: Delta Airlines 578
The Strategic Importance
of Short Term Scheduling 580
Scheduling Issues 580
Forward and Backward Scheduling 582
Scheduling Criteria 582
Scheduling Process Focused Work Centers 583
Loading Jobs in Work Centers 584
Input Output Control 584
Gantt Charts 585
Assignment Method 587
Sequencing Jobs in Work Centers 590
Priority Rules for Dispatching Jobs 590
Critical Ratio 594
Sequencing N Jobs on Two Machines:
Johnson s Rule 594
Limitations of Rule Based Dispatching
Systems 596
Finite Scheduling 596
Theory of Constraints 597
Bottleneck Work Centers 598
Repetitive Manufacturing 599
Scheduling for Services 601
Scheduling Nurses
with Cyclical Scheduling 602
Summary 603 • Key Terms 604 • Using POM
for Windows to Solve Scheduling Problems
604 • Using Excel OMfor Short Term
Scheduling 605 • Solved Problems 607 •
Discussion Questions 611 • Critical Thinking
Exercise 611 • Problems 611 • Data Base
Application 616 • Case Study: Old Oregon
Wood Store 617 • Bibliography 619 • Internet
Resources 619
16. Project Management 621
4 Global Company Profile: Bechtel 622
The Strategic Importance
¦s of Project Management 624
Project Planning 625
The Project Manager 625
Work Breakdown Structure 626
Project Scheduling 627
Project Controlling 629
xx Contents
Project Management Techniques: PERT and
CPM 629
The Framework of PERT and CPM 629
Activities, Events, and Networks 630
Dummy Activities and Events 632
PERT and Activity Time Estimates 633
Critical Path Analysis 634
The Probability of Project Completion 638
Case Study of PERT: Schware Foundry 639
Cost Time Trade Offs
and Project Crashing 643
Applying Project Scheduling
to Service Firms 645
A Critique of PERT and CPM 646
Summary 647 • Key Terms 648 • Using
POM for Windows for Project Scheduling
648 • Solved Problems 648 • Discussion
Questions 652 • Critical Thinking Exercise
653 • Problems 653 • Data Base
Application 659 • Case Study: Shale Oil
Company 660 • Internet Case Studies
661 • Bibliography 661 • Internet
Resources 662
17. Maintenance and Reliability 663
Global Company Profile: NASA 664
The Strategic Importance of Maintenance
and Reliability 666
Reliability 667
Improving Individual Components 667
Providing Redundancy 670
Maintenance 671
Implementing Preventive Maintenance 671
Increasing Repair Capabilities 675
Total Productive Maintenance 675
Techniques for Establishing
Maintenance Policies 676
Summary 676 • Key Terms 677 • Using
POM for Windows to Solve Reliability
Problems 677 • Solved Problems 677 •
Discussion Questions 678 • Critical
Thinking Exercise 678 • Problems 679 •
Case Study: Worldwide Chemical
Company 681 • Internet Case Studies 682 •
Bibliography 682 • Internet Resources
682
Appendix I Normal Curve Areas and
How to Use the Normal Distribution A2
Appendix II Poisson Distribution
Values A5
Appendix III Values of e x for Use in
the Poisson Distribution A7
Appendix IV Table of Random
Numbers A8
Appendix V Using POM for Windows
and Excel OM A9
Appendix VI Solutions to Even
Numbered Problems A10
Name Index II
General Index 17
|
| any_adam_object | 1 |
| author | Heizer, Jay H. 1935- Render, Barry |
| author_GND | (DE-588)129581100 |
| author_facet | Heizer, Jay H. 1935- Render, Barry |
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| callnumber-first | T - Technology |
| callnumber-label | TS155 |
| callnumber-raw | TS155 |
| callnumber-search | TS155 |
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| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 500 |
| ctrlnum | (OCoLC)39143201 (DE-599)BVBBV012428207 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV012428207 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:27:26Z |
| institution | BVB |
| isbn | 0130958085 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008433677 |
| oclc_num | 39143201 |
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| owner | DE-20 DE-83 DE-188 |
| owner_facet | DE-20 DE-83 DE-188 |
| physical | Getr. Zählung Ill., graph. Darst. 1 CD-ROM |
| publishDate | 1999 |
| publishDateSearch | 1999 |
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| publisher | Prentice Hall |
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| spelling | Heizer, Jay H. 1935- Verfasser (DE-588)129581100 aut Principles of operations management Jay Heizer ; Barry Render 3. ed. Upper Saddle River, NJ Prentice Hall 1999 Getr. Zählung Ill., graph. Darst. 1 CD-ROM txt rdacontent n rdamedia nc rdacarrier Administração da produção larpcal Productiemanagement gtt Production - Gestion ram Production management Operations Management (DE-588)4549167-7 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s DE-604 Operations Management (DE-588)4549167-7 s DE-188 Render, Barry Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008433677&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Heizer, Jay H. 1935- Render, Barry Principles of operations management Administração da produção larpcal Productiemanagement gtt Production - Gestion ram Production management Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4549167-7 (DE-588)4047347-8 (DE-588)4037278-9 |
| title | Principles of operations management |
| title_auth | Principles of operations management |
| title_exact_search | Principles of operations management |
| title_full | Principles of operations management Jay Heizer ; Barry Render |
| title_fullStr | Principles of operations management Jay Heizer ; Barry Render |
| title_full_unstemmed | Principles of operations management Jay Heizer ; Barry Render |
| title_short | Principles of operations management |
| title_sort | principles of operations management |
| topic | Administração da produção larpcal Productiemanagement gtt Production - Gestion ram Production management Operations Management (DE-588)4549167-7 gnd Produktion (DE-588)4047347-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Administração da produção Productiemanagement Production - Gestion Production management Operations Management Produktion Management |
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