APA (7th ed.) Citation

Hayes, B. E. (1998). Measuring customer satisfaction: Survey design, use, and statistical analysis methods (2. ed.). ASQ Quality Press.

Chicago Style (17th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods. 2. ed. Milwaukee, Wis: ASQ Quality Press, 1998.

MLA (9th ed.) Citation

Hayes, Bob E. Measuring Customer Satisfaction: Survey Design, Use, and Statistical Analysis Methods. 2. ed. ASQ Quality Press, 1998.