Bridging differences: effective intergroup communication
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Thousand Oaks, Calif. u.a.
Sage Publ.
1998
|
| Edition: | 3. ed. |
| Series: | Interpersonal commtexts
3 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XV, 351 S. graph. Darst. |
| ISBN: | 0761915109 0761915117 |
Staff View
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| 264 | 1 | |a Thousand Oaks, Calif. u.a. |b Sage Publ. |c 1998 | |
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| 650 | 7 | |a Sociolinguïstiek |2 gtt | |
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| 650 | 4 | |a Intercultural communication | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Preface xi
1. Communicating With Strangers 1
An Overview of the Communication Process 7
Symbols and Messages 7
Messages and Meanings 9
Sources of Communication Behavior 10
Self Concept and Communication 13
Communicative Predictions 15
Managing Uncertainty and Anxiety 18
Uncertainty 18
Anxiety 22
Effective Communication 26
Effective Communication Defined 26
Why Misinterpretations Occur 27
Recognizing Our Unconscious Interpretations 30
Mindfulness 31
Uncertainty, Anxiety, Mindfulness, and Effective Communication 34
Applications 36
2. Understanding Cultural Differences 40
Culture 41
Defining Culture 41
Cultural Norms and Rules 42
Cultures and Subcultures 43
How Cultures Differ 44
Individualism Collectivism 46
Cultural Individualism Collectivism 46
Individual Factors That Mediate the Influence of Cultural
Individualism Collectivism on Individuals Behaviors 50
Low and High Context Communication 55
Other Dimensions of Cultural Variability 58
Uncertainty Avoidance 59
Power Distance 60
Masculinity Femininity 62
Cultural Identity 65
Strength of Cultural Identity 65
Individualistic and Collectivistic Orientations 66
Applications 68
3. Understanding Group Differences 70
Social Identities 71
Ingroups and Outgroups 71
The Nature of Social Identities 72
Characteristics of Social Identities 71
Collective Self Esteem 74
Ethnicity and Ethnic Identity 75
Ethnicity 76
Assimilation Versus Pluralism 77
Ethnic Identity in the United States 78
Language and Ethnic Identity 82
Strength of Ethnic Identity 85
Identities Based on Gender, Disability, Age,
and Social Class 87
Gender 88
Disability 90
Age 93
Social Class 95
Applications 98
4. Having Expectations for Strangers 100
The Nature of Expectations 101
Expectations Are Culturally Based 101
Evaluating Violations of Our Expectations 102
Negative Intergroup Expectations 103
Intergroup Attitudes 105
Ethnocentrism 106
Prejudice 110
Responding to Others Ethnocentrism and Prejudice 116
Sexism 119
Ageism 120
Stereotypes 122
Nature of Stereotypes 123
Stereotypes and Communication 125
Accuracy of Predictions Based on Stereotypes 129
Stereotypes and Communication Breakdowns 132
Assessing Your Stereotypes 133
Changing Our Intergroup Expectations 133
Change in Attitudes Toward the Group as a Whole 135
Increased Complexity of Intergroup Perceptions 136
Decategorization 137
Applications 138
5. Attributing Meaning to Strangers Behaviors 140
The Perception Process 141
Perceptions Are Selective 141
Perceptions Involve Categorizations 143
Rigid Categories Inhibit Accurate Perceptions 144
The Attribution Process 146
Individual Attributions 146
Social Attributions 148
The Ultimate Attribution Error 149
Personality Factors Influencing Our Attributions 150
Category Width 150
Uncertainty Orientation 153
Culture and Misattributions 156
Individualism Collectivism 156
Low and High Context Communication 158
Improving the Accuracy of Our Attributions 160
Perception Checking 160
Listening Effectively 162
Feedback 166
Applications 167
6. Exchanging Messages With Strangers 169
The Nature of Language and Nonverbal Messages 170
The Nature of Language 170
The Nature of Nonverbal Communication 171
Cultural Differences in Language Usage 172
Beliefs About Talk 172
Direct Versus Indirect Language Usage 176
Individualism Collectivism and Low and
High Context Communication 180
Topic Management and Turn Taking in Conversations 182
Persuasive Strategies 183
Cultural Differences in Nonverbal Communication 185
Emotion Expression and Recognition 185
Contact 187
Time 190
Language Usage in Communicating With Strangers 191
Language Attitudes 192
Second Language Competence 193
Communication Accommodation 194
Code Switching 197
Improving the Quality of Messages
Exchanged With Strangers 198
Being Assertive, Not Aggressive 198
Being Confirming 201
Creating Inclusive Messages 202
Applications 203
7. Being Perceived as Competent Communicators 205
Perceived Competence 206
Competence as Impressions 206
Components of Competence 208
Motivation 209
Need for Predictability 210
Need to Avoid Diffuse Anxiety 211
Need to Sustain Our Self Conceptions 212
Approach Avoidance Tendencies 213
Knowledge 214
Knowledge of How to Gather Information 215
Knowledge of Group Differences 219
Knowledge of Personal Similarities 221
Knowledge of Alternative Interpretations 223
Skills 226
Ability to Be Mindful 226
Ability to Tolerate Ambiguity 228
Ability to Manage Anxiety 230
Ability to Empathize 232
Ability to Adapt Our Communication 233
Ability to Make Accurate Predictions and Explanations 239
Applications 242
8. Managing Conflict With Strangers 245
The Nature of Conflict 246
Cultural and Ethnic Differences in Conflict 249
Cultural Differences in Conflict 249
Ethnic Differences in Conflict 253
Characteristics of Intergroup Conflict 256
Managing Intergroup Conflict 258
Assessing How You Manage Conflict 259
Constructive Versus Destructive Conflict Management 260
Developing Supportive Climates 262
Being Unconditionally Constructive 263
Communicating to Manage Conflict 264
Applications 267
9. Developing Relationships With Strangers 269
Similarities and Differences Across Groups 270
Intimacy of Relationships 270
Elemen tary Forms of Social Relationships 271
Anxiety/Uncertainty Management 271
Self Disclosure 274
Face Negotiation in Interpersonal Relationships 276
Communication Rules 278
Intergroup Relationships 280
Expectations 281
Communication Satisfaction 282
Perceived Similarity 284
Uncertainty and Anxiety Management 286
Self Disclosure 291
Quality of Communication 294
Intergroup Relationship Development 295
Applications 297
10. Building Community With Strangers 299
The Nature of Community 300
Openness and Community 301
Walking a Narrow Ridge 302
Characteristics of Community 304
Ethical Issues in Building Community With Strangers 306
Taking an Ethical Stand 306
Moral Inclusion Exclusion 309
Principles of Community Building 311
Assumptions 312
Principles 315
Conclusion 318
Applications 319
References 321
Index 347
About the Author 351
|
| any_adam_object | 1 |
| author | Gudykunst, William B. 1947-2005 |
| author_GND | (DE-588)129726362 |
| author_facet | Gudykunst, William B. 1947-2005 |
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| dewey-full | 303.48/2 |
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| dewey-ones | 303 - Social processes |
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| dewey-search | 303.48/2 |
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| dewey-tens | 300 - Social sciences |
| discipline | Soziologie Wirtschaftswissenschaften |
| edition | 3. ed. |
| format | Book |
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| id | DE-604.BV012226871 |
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| indexdate | 2024-07-09T18:23:54Z |
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| isbn | 0761915109 0761915117 |
| language | English |
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| physical | XV, 351 S. graph. Darst. |
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| series | Interpersonal commtexts |
| series2 | Interpersonal commtexts |
| spelling | Gudykunst, William B. 1947-2005 Verfasser (DE-588)129726362 aut Bridging differences effective intergroup communication William B. Gudykunst 3. ed. Thousand Oaks, Calif. u.a. Sage Publ. 1998 XV, 351 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Interpersonal commtexts 3 Communication interculturelle ram Communication interpersonnelle ram Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelle Kompetenz (DE-588)4200053-1 gnd rswk-swf Kulturvergleich (DE-588)4114328-0 gnd rswk-swf Interpersonale Kommunikation (DE-588)4129721-0 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Kulturkontakt (DE-588)4033569-0 gnd rswk-swf Interkulturelles Management (DE-588)4343519-1 s DE-604 Kulturkontakt (DE-588)4033569-0 s DE-188 Interpersonale Kommunikation (DE-588)4129721-0 s Kulturvergleich (DE-588)4114328-0 s Interkulturelle Kompetenz (DE-588)4200053-1 s Kommunikation (DE-588)4031883-7 s 1\p DE-604 Interpersonal commtexts 3 (DE-604)BV004431244 3 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008285022&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Gudykunst, William B. 1947-2005 Bridging differences effective intergroup communication Interpersonal commtexts Communication interculturelle ram Communication interpersonnelle ram Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturvergleich (DE-588)4114328-0 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Interkulturelles Management (DE-588)4343519-1 gnd Kommunikation (DE-588)4031883-7 gnd Kulturkontakt (DE-588)4033569-0 gnd |
| subject_GND | (DE-588)4200053-1 (DE-588)4114328-0 (DE-588)4129721-0 (DE-588)4343519-1 (DE-588)4031883-7 (DE-588)4033569-0 |
| title | Bridging differences effective intergroup communication |
| title_auth | Bridging differences effective intergroup communication |
| title_exact_search | Bridging differences effective intergroup communication |
| title_full | Bridging differences effective intergroup communication William B. Gudykunst |
| title_fullStr | Bridging differences effective intergroup communication William B. Gudykunst |
| title_full_unstemmed | Bridging differences effective intergroup communication William B. Gudykunst |
| title_short | Bridging differences |
| title_sort | bridging differences effective intergroup communication |
| title_sub | effective intergroup communication |
| topic | Communication interculturelle ram Communication interpersonnelle ram Interculturele communicatie gtt Sociolinguïstiek gtt Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelle Kompetenz (DE-588)4200053-1 gnd Kulturvergleich (DE-588)4114328-0 gnd Interpersonale Kommunikation (DE-588)4129721-0 gnd Interkulturelles Management (DE-588)4343519-1 gnd Kommunikation (DE-588)4031883-7 gnd Kulturkontakt (DE-588)4033569-0 gnd |
| topic_facet | Communication interculturelle Communication interpersonnelle Interculturele communicatie Sociolinguïstiek Interkulturelle Kommunikation Intercultural communication Interpersonal communication Interkulturelle Kompetenz Kulturvergleich Interpersonale Kommunikation Interkulturelles Management Kommunikation Kulturkontakt |
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