Holdings: Principles of operations management

Principles of operations management: with tutorials

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Bibliographic Details
Main Authors:	Render, Barry (Author), Heizer, Jay H (Author)
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ Prentice Hall 1997
Edition:	2. ed.
Series:	Prentice Hall series in decision sciences
Subjects:	Production management Operations Management Management Produktion
Online Access:	Inhaltsverzeichnis
Physical Description:	Getr. Zählung Ill., graph. Darst.
ISBN:	0132647710

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MARC


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adam_text	Introduction to Operations Management 1 Operations and Productivity 1 2 Operations Strategy for Goods and Services 27 Supplement: Forecasting 45 Building World Class Operations 3 Total Quality Management 89 Supplement: Quality via Statistical Process Control 115 4 Design of Goods and Services 141 5 Process and Capacity Design 169 6 Selecting the Location 201 7 People and Work Systems 127 8 Layout Designs 265 Managing World Class Operations 9 Inventory for Independent Demand 305 10 Inventory for Dependent Demand 343 11 Just in Time Systems 375 Supplement: Supply Chain Management 397 12 Aggregate Scheduling 415 13 Short Term Scheduling 445 14 Project Scheduling 479 Supplement: Maintenance Management 517 Tutorials Tl Decision Making Tools Tl 72 Linear Programming T18 T3 Transportation Modeling T45 T4 Learning Curves T65 T5 Waiting Line Models T79 T6 Simulation T107 Appendices A Normal Curve Areas and How to Use the Normal Distribution A2 B Using POM for Windows A5 C Answers to Self Tests A12 D Answers to Even Numbered Problems A16 Glossary A28 Index II Contents Preface xxiii Introduction to Operations Management 1 1 Operations and Productivity 1 What Is Operations Management? 3 Heritage of Operations Management 3 Organizing for the Creation of Goods and Services 5 Why Study OM? 6 What Operations Managers Do 7 Where Are the Jobs in OM? 10 Operations in the Service Sector 11 Differences Between Goods and Services 11 Growth of Services 12 Service Pay 12 The Productivity Challenge 15 Productivity Measurement 15 Productivity Variables 16 Productivity and the Service Sector 18 Summary 20 Key Terms 20 Solved Problem 21 Discussion Questions 21 Self Test Chapter 1 22 Operations in Practice Exercises 23 Problems 23 Case Study: National Air Express 24 Bibliography 25 2 Operations Strategy for Goods and Services 27 Identifying Missions and Strategies 28 Mission 28 Strategy 28 Decisions of OM 32 Operations Strategy Issues 34 Research 34 Preconditions 34 Dynamics 35 Strategy Implementation 37 Identify Key Tasks 38 Build and Staff the Organization 38 Summary 39 Key Terms 39 Solved Problem 39 Discussion Questions 40 Operations in Practice Exercise 40 Problems 40 Self Test Chapter 2 41 Case Studies: Johannsen Steel Company 42 Michelin, Inc. 43 Bibliography 43 Supplement to Chapter 2: Forecasting 45 What Is Forecasting? 46 Forecasting Time Horizons 46 The Influence of Product Life Cycle 47 Types of Forecasts 48 The Strategic Importance of Forecasting 48 Human Resources 48 Capacity 48 Supply Chain Management 48 Forecasting Approaches 49 Overview of Qualitative Methods 49 Overview of Quantitative Methods 50 Eight Steps to a Forecasting System 50 Time Series Forecasting 50 Decomposition of a Time Series 50 Moving Averages 52 Weighted Moving Averages 52 Exponential Smoothing 54 Exponential Smoothing with Trend 58 Trend Projections 58 Seasonal Variations in Data 61 Causal Forecasting Methods: Regression Analysis 62 Using Linear Regression Analysis to Forecast 63 Standard Error of the Estimate 65 Correlation Coefficients for Regression Lines 66 Multiple Regression Analysis 68 Monitoring and Controlling Forecasts 68 Adaptive Smoothing 70 Forecasting the Service Sector 70 The Computer s Role in Forecasting 71 Summary 72 Key Terms 72 Using POM for Windows in Forecasting 73 Using Excel Spreadsheets in Forecasting 74 Solved Problems 76 Discussion Questions 78 Operations in Practice Exercise 78 Self Test Supplement 2 79 Problems 80 Case Study: The North South Airline 87 Bibliography 88 Building World Class Operations 8i 3 Total Quality Management 89 Defining Quality 90 Why Quality Is Important 91 International Quality Standards 93 Japan s Industrial Standard 94 Europe s ISO 9000 Standard 94 U.S. Standards 94 ISO 14000 94 Total Quality Management 95 Continuous Improvement 96 Employee Empowerment 96 Benchmarking 96 Just in Time (JIT) 98 Knowledge of TQM Tools 98 Tools for TQM 98 Quality Function Deployment 98 Taguchi Technique 100 Pareto Charts 102 Process Charts 103 Cause and Effect Diagrams 104 Statistical Process Control (SPC) 104 The Role of Inspection 105 When and Where to Inspect 106 Source Inspection 107 Service Industry Inspection 107 Total Quality Management in Services 107 Summary 109 Key Terms 109 Self Test Chapter 3 110 Discussion Questions 111 Operations in Practice Exercise 111 Problems 111 Case Study: Milt and Michael s Cleaning 112 Bibliography 113 Supplement to Chapter 3: Quality v Statistical Process Control 115 Statistical Process Control (SPC) 116 Control Charts for Variables 118 The Central Limit Theorem 119 Setting Mean Chart Limits (x Charts) 120 Setting Range Chart Limits (R Charts) 122 Control Charts for Attributes 124 Acceptance Sampling 127 Operating Characteristic Curve 127 I Average Outgoing Quality 129 Summary 129 1 Key Terms 130 Using POM for Windows 130 Using Excel Spreadsheets for Statistical Process Control 131 Solved Problems 132 Discussion Questions 133 Self Test Supplement 3 134 Operations in Practice Exercise 135 Problems 135 Case Study: SPC at the Gazette 139 Bibliography 140 4 Design of Goods and Services 141 Goods and Services Selection 142 Product Options 142 Generation of New Product Opportunities 143 Product Life 144 Time Based Competition 145 Product Development 147 Product by Value 148 Defining and Documenting the Product 149 Make or Buy 149 Group Technology 150 Computer Aided Design and Computer Aided Manufacture 152 Documents for Production 154 Service Design 155 Documents for Services 157 Product Reliability 158 Improving Individual Components 158 Providing Redundancy 159 Contents XV Transition to Production 160 £ SELECTING THE LOCATION 201 Summary 161 Key Terms 161 The Strategic Importance of Location 202 Using POM for Windows for Reliability Analysis 162 Factors That Affect Location Decisions 203 Solved Problems 162 Labor Productivity 203 Discussion Questions 163 Exchange Rates 203 Operations in Practice Exercise 163 Costs 205 Self Test Chapter 4 164 Attitudes 205 Problems 165 Methods of Evaluating Location Alternatives 206 Case Study: GE s Rotary Compressor 167 The Factor Rating Method 206 Bibliography 168 Locational Break Even Analysis 206 Center of Gravity Method 209 5 Process and Capacity Design 169 , The Transportation Model 211 Service Location Strategy 212 Three Process Strategies 170 How Hotel Chains Select Sites 213 Process Focus 171 The Telemarketing Industry 214 Product Focus 171 Summary 215 Repetitive Focus 172 Key Terms 215 Moving Toward Lean Production 172 Using POM for Windows 216 Comparison of Process Choices 174 Using Excel Spreadsheets to Solve a Factor Rating Machinery, Equipment, and Technology 175 Problem 217 Numerical Control 175 Solved Problems 217 Process Control 176 Discussion Questions 219 Robots 176 Self Test Chapter 6 221 Automated Guided Vehicles (AGVs) 177 Operations in Practice Exercise 221 Flexible Manufacturing System (FMS) 177 Problems 221 Computer Integrated Manufacture (CIM) 178 Case Study: Southern Recreational Vehicle Company 224 j Process Reengineering 178 Bibliography 225 \| Time Function Mapping 180 I Work Flow Analysis 181 rj _ ... _ _„_ ] Choosing a Service Process Strategy 182 7 PEOPLE AND WORK SYSTEMS 227 Service Sector Considerations 182 People and Work Systems 228 Customer Interaction and Process Strategy 183 Constraints on People and Work Systems 228 Other Service Process Opportunities 185 Job Classifications and Work Rules 229 Capacity 186 Job Design 229 Capacity Management 186 Labor Specialization 230 Forecasting Capacity Requirements 187 Job Expansion 230 Demand Management 188 Psychological Components of Job Design 231 Break Even Analysis 189 Self Directed Teams 232 Making the Investment 193 Motivation and Incentive Systems 234 Strategy Driven Investments 194 Ergonomics and Work Methods 234 Investment, Variable Cost, and Cash Flow 194 Labor Standards and Work Measurement 240 Summary 194 Historical Experience 241 Key Terms 195 Time Studies 242 Solved Problems 195 Predetermined Time Standards 247 Discussion Questions 196 Work Sampling 249 Self Test Chapter 5 197 Summary 252 Operations in Practice Exercise 198 Key Terms 252 Problems 198 Using Excel Spreadsheets for Time Study 253 Case Study: Service at Minit Lube, Inc. 200 Solved Problems 253 Bibliography 200 Self Test Chapter 7 256 Contents XV 6 Selecting the Location 201 The Strategic Importance of Location 202 Factors That Affect Location Decisions 203 Labor Productivity 203 Exchange Rates 203 Costs 205 Attitudes 205 Methods of Evaluating Location Alternatives 206 The Factor Rating Method 206 Locational Break Even Analysis 206 Center of Gravity Method 209 The Transportation Model 211 Service Location Strategy 212 How Hotel Chains Select Sites 213 The Telemarketing Industry 214 Summary 215 Key Terms 215 Using POM for Windows 216 Using Excel Spreadsheets to Solve a Factor Rating Problem 217 Solved Problems 217 Discussion Questions 219 Self Test Chapter 6 221 Operations in Practice Exercise 221 Problems 221 Case Study: Southern Recreational Vehicle Company 224 Bibliography 225 7 People and Work Systems 227 People and Work Systems 228 Constraints on People and Work Systems 228 Job Classifications and Work Rules 229 Job Design 229 Labor Specialization 230 fob Expansion 230 Psychological Components of Job Design 231 Self Directed Teams 232 Motivation and Incentive Systems 234 Ergonomics and Work Methods 234 Labor Standards and Work Measurement 240 Historical Experience 241 Time Studies 242 Predetermined Time Standards 247 Work Sampling 249 Summary 252 Key Terms 252 Using Excel Spreadsheets for Time Study 253 Solved Problems 253 Self Test Chapter 7 256 xviii Contents Discussion Questions 257 Operations in Practice Exercise 257 Problems 258 Case Studies: The Fleet That Wanders; Lincoln Electric s Incentive Pay Systems 262 Bibliography 264 8 Layout Designs 265 Strategic Importance of Layout Decisions 266 Matching Layouts to Strategies—Some Examples 266 Types of Layouts 267 Fixed Position Layout 268 Process Oriented Layout 269 Cellular Layout 274 Focused Work Center and Focused Factory 276 Office Layout 277 Retail Store Layout 278 Warehousing and Storage Layouts 279 Crossdocking 279 Product Oriented Layout 280 Assembly Line Balancing 280 Summary 286 Key Terms 286 Using POM for Windows for Layout Design 287 Solved Problems 289 Self Test Chapter 8 293 Discussion Questions 294 Operations in Practice Exercise 294 Problems 294 Case Studies: State Automobile License Renewals 300 Des Moines National Bank 301 Bibliography 303 Managing World Class Operations 305 9 Inventory for Independent Demand 305 Functions of Inventory 306 Types of Inventory 306 Inventory Management 307 ABC Analysis 307 Record Accuracy 308 Cycle Counting 309 Control of Services Inventories 309 Inventory Models 309 Independent versus Dependent Demand 309 Holding, Ordering, and Setup Costs 310 Inventory Models for Independent Demand 311 The Basic Economic Order Quantity (EOQ) Model 312 Minimize Costs 312 Reorder Points 316 Production Order Quantity Model 317 Quantity Discount Models 320 Probabilistic Models with Constant Lead Time : Fixed Period Systems 326 Summary 327 Key Terms 328 Using POM for Windows 329 Using Excel Spreadsheets to Solve Inventory Problems Solved Problems 332 Discussion Questions 334 Operations in Practice Exercise 334 Problems 334 Self Test Chapter 9 335 Case Studies: Sturdivant Sound Systems; Martin Pullir, Bicycle Corporation 340 Bibliography 341 10 Inventory for Dependent Demand I Dependent Inventory Model Requirements 344 Master Production Schedule 344 Specifications or Bills of Material 346 Accurate Inventory Records 348 Purchase Orders Outstanding 349 Lead Times for Each Component 349 Benefits of MRP 350 MRP Structure 350 MRP Management 354 MRP Dynamics 354 MRP and JIT 355 Lot Sizing Techniques 355 Extensions of MRP 358 MRP in Services 359 Restaurant Example 359 Distribution Example 361 Summary 361 Key Terms 361 Using POM for Windows to Solve MRP Problems 362 Discussion Questions 363 Solved Problem 364 Self Test Chapter 10 365 Operations in Practice Exercise 366 Problems 366 Case Study: Service, Inc. 372 Bibliography 373 11 Just in Time Systems 375 Just in Time Attacks Waste and Variability 376 Waste Reduction 376 Variability Reduction 376 Pull versus Push 378 Suppliers 378 Goals of JIT Partnerships 378 Concerns of Suppliers 380 JIT Layout 381 Distance Reduction 382 Increased Flexibility 382 Impact on Employees 382 Reduced Space and Inventory 382 Inventory 383 Hidden Variability 383 Inventory Reduction 383 Small Lots Essential 383 Setup Costs Driven Down 384 Scheduling 385 Level Material Use Schedules 386 Kanban 387 Quality 389 Employee Empowerment 389 JIT in Services 390 Summary 391 Key Terms 391 Discussion Questions 392 Self Test Chapter 11 393 Operations in Practice Exercise 394 Case Study: Electronic Systems, Inc. 394 Bibliography 395 Supplement to Chapter 11: Supply Chain Management 397 Strategic Importance of Supply Chain Management 398 Purchasing 399 Operations Environment 400 Service Environments 400 Make or Buy 400 Purchasing Strategies 401 Many Suppliers 401 Few Suppliers 402 Vertical Integration 403 Keiretsu Networks 404 Virtual Companies 405 Purchasing Management 405 Vendor Relations 405 Purchasing Techniques 407 Materials Management 408 Distribution Systems 409 Benchmarking Supply Chain Management 410 Summary 410 Contents Key Terms 410 Self Test Supplement 11 411 Discussion Questions 412 Operations in Practice Exercise 412 Problems 412 Case Studies: Factory Enterprises, Inc.; Thomas Manufacturing Company 413 Bibliography 414 12 Aggregate Scheduling 415 The Strategic Importance of Aggregate Scheduling 416 The Planning Process 416 The Nature of Aggregate Scheduling 417 Aggregate Planning Strategies 419 Capacity Options 419 Demand Options 420 Mixing Options to Develop a Plan 420 Level Scheduling 421 Methods for Aggregate Scheduling 421 Graphical and Charting Methods 422 Mathematical Approaches for Planning 426 Comparison of Aggregate Planning Methods 42 Disaggregation 429 Aggregate Scheduling in Services 430 Restaurants 430 Miscellaneous Services 431 National Chains of Small Service Firms 431 Airline Industry 431 Hospitals 431 A Case Study of Aggregate Scheduling in a Law Firm 431 Summary 432 Key Terms 433 Using POM for Windows for Aggregate Planning 43: Solved Problems 434 Discussion Questions 436 Self Test Chapter 12 437 Operations in Practice Exercise 438 Problems 438 Case Study: Southwestern State College 443 Bibliography 444 13 Short Term Scheduling 445 Strategic Importance of Short Term Scheduling . Scheduling Issues 446 Forward and Backward Scheduling 447 Scheduling Criteria 448 Scheduling Process Focused Work Centers 448 Loading Jobs in Work Centers 449 XX Contents Gantt Charts 449 Assignment Method 451 Sequencing Jobs in Work Centers 454 Priority Rules for Dispatching Jobs 454 Critical Ratio 458 Sequencing N Jobs on Two Machines: Johnson s Rule 459 Limitations of Rule Based Systems 460 Finite Scheduling 461 Theory of Constraints 461 Bottleneck Work Centers 462 Repetitive Manufacturing 462 Scheduling for Services 464 Scheduling Nurses with Cyclical Scheduling 465 Summary 466 Key Terms 466 Using POM for Windows to Solve Scheduling Problems 466 Solved Problems 467 Discussion Questions 471 Operations in Practice Exercise 471 Self Test Chapter 13 472 Problems 473 Case Study: The NASA Space Shuttle 478 Bibliography 478 14 Project Scheduling 479 The Strategic Importance of Project Management 480 Project Planning 480 Project Scheduling 481 Project Controlling 482 Project Management Techniques: PERT and CPM 483 The Framework of PERT and CPM 483 Activities, Events, and Networks 484 Dummy Activities and Events 486 PERT and Activity Time Estimates 488 Critical Path Analysis 489 The Probability of Project Completion 493 Cost Time Trade Offs and Project Crashing 495 Applying Project Scheduling to Service Firms 498 Installing a New Computer System 498 Relocating St. Vincent s Hospital 498 A Critique of PERT and CPM 500 Summary 500 Key Terms 500 Using POM for Windows 501 Using Excel Spreadsheets for Project Scheduling 501 Solved Problems 503 Self Test Chapter 14 507 Discussion Questions 508 Operations in Practice Exercise 508 Problems 508 Case Study: The Family Planning Research Center of Nigeria 514 Bibliography 516 Supplement to Chapter 14: Maintenance Management 517 The Strategic Importance of Maintenance 518 Maintenance Categories 519 Implementing Preventive Maintenance 519 Simulation Models for a Maintenance Policy 522 Key Terms 522 Discussion Questions 522 Self Test Supplement 14 523 Problems 523 Case Study: Worldwide Chemical Company 524 Bibliography 525 Tutorials Tl Tl Decision Making Tools Tl Fundamentals of Decision Making T2 Decision Tables T3 Decision Making Under Risk T3 Expected Value of Perfect Information (EVPI) T4 Decision Trees T5 A More Complex Decision Tree T7 Summary T10 Key Terms T10 Using POM for Windows to Solve Decision Table and Tree Problems T10 Using Excel Spreadsheets Til Solved Problem T12 Self Test Tutorial 1 T13 Discussion Questions T13 Problems T14 Case Study: Nigel Smythe s Heart Bypass Operation T17 Bibliography T18 T2 Linear Programming T19 Requirements of a Linear Programming Problem T20 Formulating Linear Programming Problems T21 Shader Electronics Example T21 Graphical Solution to a Linear Programming Problem T22 Graphical Representation of Constraints T22 Iso Profit Line Solution Method T24 Corner Point Solution Method T26 Solving Minimization Problems T28 Sensitivity Analysis T29 The Simplex Method of LP T30 Karmarkar s Algorithm T30 Summary T31 Key Terms T31 Using POM for Windows to Solve LP Problems T32 Using Excel Spreadsheets to Solve LP Problems T32 Solved Problems T34 Discussion Questions T35 Self Test Tutorial 2 T36 Problems T37 Case Study: Chase Manhattan Bank T43 Bibliography T44 T3 Transportation Modeling T45 Transportation Modeling T46 Developing an Initial Solution— The Northwest Corner Rule T47 The Stepping Stone Method T49 Special Issues in Modeling T53 Demand Not Equal to Supply T53 Degeneracy T54 Summary T55 Key Terms T55 Using POM for Windows for Transportation Problems T5! Solved Problems T56 Self Test Tutorial 3 T58 Discussion Questions T59 Problems T59 Case Study: Andrew Carter, Inc. T63 Bibliography T64 T4 Learning Curves T65 Learning Curves in Services and Manufacturing T67 Applying the Learning Curve T68 Arithmetic Approach T68 Logarithmic Approach T68 Learning Curve Coefficient Approach T69 Strategic Implications of Learning Curves T71 Summary 772 Key Term T72 Using POM for Windows for Learning Curves T72 Using Excel Spreadsheets for Learning Curves T73 Solved Problems T73 Discussion Questions T74 Self Test Tutorial 4 T74 Problems T75 Contents xxi Case Study: SMT s Negotiation with IBM 176 Bibliography 177 T5 Waiting Line Models T79 Characteristics of a Waiting Line System T81 Arrival Characteristics T81 Waiting Line Characteristics T82 Service Facility Characteristics T83 Measuring the Queue s Performance T84 The Variety of Queuing Models T85 Model A: Single Channel Queuing Model with Poisson Arrivals and Exponential Service Times T86 Model B: Multiple Channel Queuing Model T90 Model C: Constant Service Time Model T92 Model D: Limited Population Model T93 Other Queuing Approaches T96 Summary T97 Key Terms 197 POM for Windows for Queuing 197 Using Excel Spreadsheets for Queuing 197 Solved Problems 198 Discussion Questions T100 Self Test Tutorial 5 T101 Problems T102 Case Study: The Winter Park Hotel T106 Bibliography T106 T6 Simulation T107 5 Simulation Defined T108 Advantages and Disadvantages of Simulation T108 Monte Carlo Simulation T109 Simulation and Inventory Analysis T113 The Role of Computers in Simulation T117 Key Terms Til 7 Using POM for Windows for Simulation Tl 17 Simulation with Excel Spreadsheets T118 Solved Problems T120 Discussion Questions T121 Self Test Tutorial 6 T122 Problems T123 Case Study: Alabama Airlines T127 Bibliography T128 Appendices Al A Normal Curve Areas and How to Use the Normal Distribution A2 B Using POM for Windows A5 C Answers to Self Tests A12 D Answers to Even Numbered Problems A16 Glossary A28 Index II
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spelling	Render, Barry Verfasser aut Principles of operations management with tutorials Barry Render ; Jay Heizer 2. ed. Upper Saddle River, NJ Prentice Hall 1997 Getr. Zählung Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Prentice Hall series in decision sciences Production management Operations Management (DE-588)4549167-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Produktion (DE-588)4047347-8 gnd rswk-swf Produktion (DE-588)4047347-8 s Management (DE-588)4037278-9 s DE-604 Operations Management (DE-588)4549167-7 s DE-188 Heizer, Jay H Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008243876&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
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title	Principles of operations management with tutorials
title_auth	Principles of operations management with tutorials
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title_full	Principles of operations management with tutorials Barry Render ; Jay Heizer
title_fullStr	Principles of operations management with tutorials Barry Render ; Jay Heizer
title_full_unstemmed	Principles of operations management with tutorials Barry Render ; Jay Heizer
title_short	Principles of operations management
title_sort	principles of operations management with tutorials
title_sub	with tutorials
topic	Production management Operations Management (DE-588)4549167-7 gnd Management (DE-588)4037278-9 gnd Produktion (DE-588)4047347-8 gnd
topic_facet	Production management Operations Management Management Produktion
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