Fulfilling customer needs: a practical guide to capacity management
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Wiley
1998
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIII, 225 S. Ill., graph. Darst. |
| ISBN: | 0471180920 |
Staff View
MARC
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Record in the Search Index
| _version_ | 1804126780962897920 |
|---|---|
| adam_text | CONTENTS
Acknowledgments ix
About the Authors xiii
1 Introduction 1
The Current Business Climate, 3
The Competitive Edge Model, 4
The Business Enterprise, 6
Delivering What You Promise, 17
2 Answering the Voice of the Customer 19
The Voice of the Customer, 20
The Customer Requirements Model, 22
Distinguishing Characteristics, 22
The Customer Performance Model, 23
Voice of the Customer Table, 23
Design, Development, and Delivery, 26
Quality Function Deployment, 27
3 Work Flows, Scheduling, and Budgeting 45
Work Breakdown Structure, 46
Bills of Materials, 49
vii
viii CONTENTS
Parts Routing, 50
Work Centers, Job Shops, and Work Flow, 50
Capacity Planning, 51
Scheduling, 52
Master Production Schedule, 59
Cost Estimating and Budgeting, 60
Production Plan Review and Approval, 63
Production Operations, 63
4 Resource Management 67
Operating Activities, 69
Support Activities, 69
Materials and Supplies, 72
Make Buy Decisions, 72
Customer Supplier Relationships, 74
Facilities and Equipment, 82
Operations Layout Design, 84
Personnel, 87
5 Process Capacity Planning 91
The Nature of All Processes, 92
Process Capacity Planning Methodology, 93
Process Data for Capacity Planning and Control, 105
6 Optimization Strategies 127
Controlling Inventory with Kanban, 129
Kanban Methodology, 130
Economic Order Quantities and Reorder Point, 138
Inventory Level Management, 141
Business Process Reengineering, 150
7 Spc for Capacity Control 158
Control Charts, 159
X and R Control Charts, 169
Interpretation of Control Charts for Variables, 177
Interpretation of Attribute Control Charts, 198
Process Capability, 200
8 Measuring Success 205
Enterprise Vison, 206
Steering Toward Success, 207
CONTENTS ix
Enterprise Metrics, 208
Critical Success Factors, 212
Process Management Metrics, 216
Establishing Metrics, 216
Index 221
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| id | DE-604.BV012168483 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:22:54Z |
| institution | BVB |
| isbn | 0471180920 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-008243598 |
| oclc_num | 37567292 |
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| owner | DE-703 |
| owner_facet | DE-703 |
| physical | XIII, 225 S. Ill., graph. Darst. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | Wiley |
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| spelling | Jackson, Harry K. Verfasser aut Fulfilling customer needs a practical guide to capacity management Harry K. Jackson ; Normand L. Frigon New York [u.a.] Wiley 1998 XIII, 225 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Klantgerichtheid gtt Productieplanning gtt Industrial capacity Management Industrial capacity Planning Production planning Kapazitätsplanung (DE-588)4120544-3 gnd rswk-swf Kapazitätsplanung (DE-588)4120544-3 s DE-604 Frigon, Normand L. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008243598&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Jackson, Harry K. Frigon, Normand L. Fulfilling customer needs a practical guide to capacity management Klantgerichtheid gtt Productieplanning gtt Industrial capacity Management Industrial capacity Planning Production planning Kapazitätsplanung (DE-588)4120544-3 gnd |
| subject_GND | (DE-588)4120544-3 |
| title | Fulfilling customer needs a practical guide to capacity management |
| title_auth | Fulfilling customer needs a practical guide to capacity management |
| title_exact_search | Fulfilling customer needs a practical guide to capacity management |
| title_full | Fulfilling customer needs a practical guide to capacity management Harry K. Jackson ; Normand L. Frigon |
| title_fullStr | Fulfilling customer needs a practical guide to capacity management Harry K. Jackson ; Normand L. Frigon |
| title_full_unstemmed | Fulfilling customer needs a practical guide to capacity management Harry K. Jackson ; Normand L. Frigon |
| title_short | Fulfilling customer needs |
| title_sort | fulfilling customer needs a practical guide to capacity management |
| title_sub | a practical guide to capacity management |
| topic | Klantgerichtheid gtt Productieplanning gtt Industrial capacity Management Industrial capacity Planning Production planning Kapazitätsplanung (DE-588)4120544-3 gnd |
| topic_facet | Klantgerichtheid Productieplanning Industrial capacity Management Industrial capacity Planning Production planning Kapazitätsplanung |
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