APA (7th ed.) Citation

Cross, R., & Smith, J. (1996). Customer bonding. NTC Business Books.

Chicago Style (17th ed.) Citation

Cross, Richard, and Janet Smith. Customer Bonding. Lincolnwood, Ill: NTC Business Books, 1996.

MLA (9th ed.) Citation

Cross, Richard, and Janet Smith. Customer Bonding. NTC Business Books, 1996.