APA (7th ed.) Citation

Griffin, J. (1997). Customer loyalty: How to earn it, how to keep it. Jossey-Bass.

Chicago Style (17th ed.) Citation

Griffin, Jill. Customer Loyalty: How to Earn It, How to Keep It. San Francisco: Jossey-Bass, 1997.

MLA (9th ed.) Citation

Griffin, Jill. Customer Loyalty: How to Earn It, How to Keep It. Jossey-Bass, 1997.

Warning: These citations may not always be 100% accurate.