APA (7th ed.) Citation

Hayes, J., & Dredge, F. (1998). Managing customer service. Gower.

Chicago Style (17th ed.) Citation

Hayes, Jenny, and Frances Dredge. Managing Customer Service. Aldershot [u.a.]: Gower, 1998.

MLA (9th ed.) Citation

Hayes, Jenny, and Frances Dredge. Managing Customer Service. Gower, 1998.

Warning: These citations may not always be 100% accurate.