Strategic management of services: framework and cases
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Delhi [u.a.]
Oxford Univ. Press
1997
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XII, 435 S. graph. Darst. |
| ISBN: | 0195641701 |
Staff View
MARC
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| 650 | 7 | |a Commerciële dienstverlening |2 gtt | |
| 650 | 7 | |a Services - Cas, études |2 ram | |
| 650 | 7 | |a Services |2 ram | |
| 650 | 7 | |a Strategische planning |2 gtt | |
| 650 | 4 | |a Service industries |z India |x Management | |
| 650 | 4 | |a Service industries |z India |x Management |x Case studies | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Part I
THE FRAMEWORK OF SERVICE ORGANIZATIONS
Chapter 1 Towards a Concept of Service Organization 3
Chapter 2 Strategizing Services 40
Chapter 3 Key Issues in Implementation 81
Part II
CASES STUDIES OF INDIAN SERVICE ORGANIZATIONS
Case 1 Figure Consultancy Private Ltd 125
(Management consulting firm)
Case 2 Compued Services 147
(Computer education centre)
Case 3 Seaface Supermarket 166
(Department store)
Case 4 Marks Fast Food 192
(Fast food outlet)
Case 5 International Bank 205
(Private commercial bank)
Case 6 Classic Airlines 214
(Air taxi operator)
Case 7 Excel Audit Service 233
(Audit firm)
xii Contents
Case 8 Rashtriya Port Trust: Container Handling Terminal 277
(Container terminal service)
Case 9 The Deccan Club 296
{Social club for professionals, and corporate
and individual members)
Case 10 National Finance Corporation 307
(All India financial institution)
Case 11 Heart Treatment Centre: Emergency Services 324
(Hospital for heart treatment)
Case 12 Industrial and Technical Museum 346
(A government organization for the promotion
of scientific education)
Case 13 Overseas Travel Services 367
(Travel agent)
Case 14 Speedstar Courier Services 389
(Courier service)
Case 15 Eastern Auto Service 409
(Auto maintenance shop)
Epilogue 427
|
| any_adam_object | 1 |
| author | Das, Ranjan |
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| callnumber-first | H - Social Science |
| callnumber-label | HD9987 |
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| callnumber-search | HD9987.I42 |
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| callnumber-subject | HD - Industries, Land Use, Labor |
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| ctrlnum | (OCoLC)39272953 (DE-599)BVBBV012003536 |
| dewey-full | 658.812 338.40954 |
| dewey-hundreds | 600 - Technology (Applied sciences) 300 - Social sciences |
| dewey-ones | 658 - General management 338 - Production |
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| dewey-search | 658.812 338.40954 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services 330 - Economics |
| discipline | Wirtschaftswissenschaften |
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| isbn | 0195641701 |
| language | English |
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| physical | XII, 435 S. graph. Darst. |
| publishDate | 1997 |
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| publisher | Oxford Univ. Press |
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| spelling | Das, Ranjan Verfasser (DE-588)120724510 aut Strategic management of services framework and cases Ranjan Das Delhi [u.a.] Oxford Univ. Press 1997 XII, 435 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Commerciële dienstverlening gtt Services - Cas, études ram Services ram Strategische planning gtt Service industries India Management Service industries India Management Case studies Dienstleistungsbetrieb (DE-588)4012181-1 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Indien Indien (DE-588)4026722-2 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Indien (DE-588)4026722-2 g Dienstleistungsbetrieb (DE-588)4012181-1 s Strategisches Management (DE-588)4124261-0 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008122653&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Das, Ranjan Strategic management of services framework and cases Commerciële dienstverlening gtt Services - Cas, études ram Services ram Strategische planning gtt Service industries India Management Service industries India Management Case studies Dienstleistungsbetrieb (DE-588)4012181-1 gnd Strategisches Management (DE-588)4124261-0 gnd |
| subject_GND | (DE-588)4012181-1 (DE-588)4124261-0 (DE-588)4026722-2 (DE-588)4522595-3 |
| title | Strategic management of services framework and cases |
| title_auth | Strategic management of services framework and cases |
| title_exact_search | Strategic management of services framework and cases |
| title_full | Strategic management of services framework and cases Ranjan Das |
| title_fullStr | Strategic management of services framework and cases Ranjan Das |
| title_full_unstemmed | Strategic management of services framework and cases Ranjan Das |
| title_short | Strategic management of services |
| title_sort | strategic management of services framework and cases |
| title_sub | framework and cases |
| topic | Commerciële dienstverlening gtt Services - Cas, études ram Services ram Strategische planning gtt Service industries India Management Service industries India Management Case studies Dienstleistungsbetrieb (DE-588)4012181-1 gnd Strategisches Management (DE-588)4124261-0 gnd |
| topic_facet | Commerciële dienstverlening Services - Cas, études Services Strategische planning Service industries India Management Service industries India Management Case studies Dienstleistungsbetrieb Strategisches Management Indien Fallstudiensammlung |
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