Increasing effectiveness: a guide to quality management
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Falmer Press
1997
|
| Edition: | 1. publ. |
| Series: | Managing colleges effectively series
2 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | VI, 179 S. |
| ISBN: | 0750707178 |
Staff View
MARC
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| 245 | 1 | 0 | |a Increasing effectiveness |b a guide to quality management |c John Stone |
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Record in the Search Index
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|---|---|
| adam_text | Contents
Acknowledgments vi
Introduction 1
Chapter 1 Definitions of Quality 3
Chapter 2 Selecting an Approach 9
Chapter 3 External Quality Awards 12
Chapter 4 Total Quality Management 17
Chapter 5 Getting Started 29
Chapter 6 Management and Staff 51
Chapter 7 Communications 63
Chapter 8 Processes and Procedures 70
Chapter 9 Teaching and Learning 78
Chapter 10 Targets and Standards 95
Chapter 11 Client Satisfaction Surveys 115
Chapter 12 Review and Self assessment 119
Chapter 13 Assuring Quality in Franchising 129
Conclusions and Issues 131
Appendix 1. Course Design Standards 133
Appendix 2. Team Review and Self assessment 145
Appendix 3. Customer Satisfaction Surveys 163
Appendix 4. Part time Staff Appraisal 174
References 175
Index 111
v
|
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| indexdate | 2024-07-09T18:17:34Z |
| institution | BVB |
| isbn | 0750707178 |
| language | English |
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| physical | VI, 179 S. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | Falmer Press |
| record_format | marc |
| series | Managing colleges effectively series |
| series2 | Managing colleges effectively series |
| spelling | Stone, John Verfasser aut Increasing effectiveness a guide to quality management John Stone 1. publ. London [u.a.] Falmer Press 1997 VI, 179 S. txt rdacontent n rdamedia nc rdacarrier Managing colleges effectively series 2 Organizational effectiveness Total quality management College (DE-588)4148217-7 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Großbritannien (DE-588)4022153-2 gnd rswk-swf Großbritannien (DE-588)4022153-2 g College (DE-588)4148217-7 s Evaluation (DE-588)4071034-8 s DE-604 Managing colleges effectively series 2 (DE-604)BV011858920 2 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008010881&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stone, John Increasing effectiveness a guide to quality management Managing colleges effectively series Organizational effectiveness Total quality management College (DE-588)4148217-7 gnd Evaluation (DE-588)4071034-8 gnd |
| subject_GND | (DE-588)4148217-7 (DE-588)4071034-8 (DE-588)4022153-2 |
| title | Increasing effectiveness a guide to quality management |
| title_auth | Increasing effectiveness a guide to quality management |
| title_exact_search | Increasing effectiveness a guide to quality management |
| title_full | Increasing effectiveness a guide to quality management John Stone |
| title_fullStr | Increasing effectiveness a guide to quality management John Stone |
| title_full_unstemmed | Increasing effectiveness a guide to quality management John Stone |
| title_short | Increasing effectiveness |
| title_sort | increasing effectiveness a guide to quality management |
| title_sub | a guide to quality management |
| topic | Organizational effectiveness Total quality management College (DE-588)4148217-7 gnd Evaluation (DE-588)4071034-8 gnd |
| topic_facet | Organizational effectiveness Total quality management College Evaluation Großbritannien |
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