APA (7th ed.) Citation

Oakland, J. S. (1997). Total quality management: The route to improving performance (2. ed., reprint.). Butterworth Heinemann.

Chicago Style (17th ed.) Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed., reprint. Oxford [u.a.]: Butterworth Heinemann, 1997.

MLA (9th ed.) Citation

Oakland, John S. Total Quality Management: The Route to Improving Performance. 2. ed., reprint. Butterworth Heinemann, 1997.