Inter- and intraorganizational knowledge transfer:
Saved in:
| Main Author: | |
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| Format: | Thesis Book |
| Language: | English |
| Published: |
1997
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | VIII, 401 S. graph. Darst. |
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Record in the Search Index
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| adam_text | Table of content
List of figures v
List of tables vi
List of appendices vii
List of abbreviations viii
1 Introduction: Pragmatizing the concept of knowledge management 1
2 Methodology 5
2.1 Ethnography 6
2.2 Corporate ethnography 12
2.3 First order findings: from data to concepts 25
2.4 Second order findings: reinterpretation of first order findings 36
2.5 Self referentiality of the study 41
2.6 Evaluation of the research design 43
2.6.1 Positioning of the study: the realism vs. relativism debate 43
2.6.2 Criteria for the evaluation of the research design 45
3 Setting 53
3.1 The Companies 53
3.1.1 ABB Daimler Benz Transportation 54
3.1.2 Indian Railways 58
3.2 The Contract 63
3.3 India 72
4 First order findings 78
4.1 Definitions and knowledge categories 80
4.1.1 Definitions 81
4.1.2 Knowledge categories 89
4.2 Focus on knowledge 94
4.2.1 Knowledge as the driving force behind organizational structuring 95
4.2.2 Protection vs. commercialization of knowledge 99
4.2.3 Communities of knowledge 106
4.3 External and internal knowledge transfer Ill
4.3.1 External knowledge transfer 112
4.3.1.1 From licensing to close collaboration 112
4.3.1.2 Customer focus in a knowledge transfer project 116
4.3.2 Internal knowledge transfer 122
4.3.2.1 The knowledge dependent position of INTRA 122
4.3.2.2 Opportunities and limits of internal knowledge transfer 128
4.3.3 Integration of external and internal knowledge transfer 136
4.3.3.1 Triangular assessment system between CHTRA, INTRA and IR.. 136
4.3.3.2 Mutual dependency between external and internal
knowledge transfer 141
4.4 Indian Culture 146
4.4.1 Key elements of the Indian culture 150
4.4.2 Cognitive perspective of culture 160
4.4.3 Relationship between culture and technology 164
4.4.4 Importance of culture for the knowledge transfer project 167
4.4.5 Cultural barriers of knowledge transfer 169
4.4.6 Cultural concept of knowledge 174
4.5 Knowledge transfer as a dynamic process 178
4.5.1 Knowledge transfer phases 179
4.5.1.1 Preparation phase 181
4.5.1.2 Knowledge flow phase 185
4.5.1.3 Knowledge integration phase 192
4.5.1.4 Self similarity of phases on different organizational levels 198
4.5.2 Knowledge transfer and microsocial processes 200
5 Second order findings 209
5.1 Simultaneity of innovation and implementation 213
5.1.1 Knowledge transfer as a matter of implementation 215
5.1.1.1 Multiple contexts of the knowledge transfer 216
5.1.1.2 Business factors of the knowledge transfer 221
5.1.1.3 Human factors of the knowledge transfer 226
5.1.2 Knowledge transfer as a matter of innovation 232
5.1.2.1 Innovation through knowledge categorization 234
5.1.2.2 Innovation through knowledge transformation 235
5.1.2.3 Innovation through experimentation 237
5.1.3 Integrating implementation and innovation 241
5.2 Management of intersections 243
5.2.1 Limitations of the classical communication models 243
5.2.2 Intersection of knowledge flows 247
5.2.2.1 Knowledge sources 247
5.2.2.2 Impact of feedback 250
5.2.2.3 Nature of knowledge transferred 253
5.2.2.4 Channels of knowledge transfer 255
5.2.3 Intersection of problem areas 257
5.2.4 Towards a management of intersections 260
5.3 Knowledge focused stakeholder management 264
5.3.1 Relevance of stakeholder approach for knowledge transfer 265
5.3.2 Identification of knowledge stakeholders and links between them 269
5.3.3 Criteria for the management of stakeholder demands 274
5.3.4 Proactive balancing of stakeholder demands 278
5.3.4.1 Constructive conflict management 278
5.3.4.2 Management of emerging issues 282
5.4 ToT project as an epitome of transnational companies 286
5.4.1 Introduction of a process perspective 287
5.4.2 The need for knowledge management 292
5.4.3 Dynamic roles of the local subsidiary 296
6 Conclusion: contribution of the study 301
6.1 Summary of the key findings 301
6.2 Extension and integration of existing literature 306
6.3 Implications for future research 326
7 Implications for managers 332
Appendices 337
References 356
List of figures
Figure 1: Double diary 30
Figure 2: Axial coding 32
Figure 3: Interpretation processes 40
Figure 4: Organizational chart of IR 62
Figure 5: Project team in India 69
Figure 6: Main ToT activities and research period 71
Figure 7: First order findings 79
Figure 8: Knowledge From a residual variable to a driving force
for organizational change 98
Figure 9: Variations in subsidiary strategic contexis: a knowledge
flows based framework 123
Figure 10: Embeddedness of knowledge 131
Figure 11: Triangular assessment system among CHTRA, INTRA and IR 137
Figure 12: The role of national culture 149
Figure 13: Examples of different kinds of cultural barriers 171
Figure 14: Dynamic elements of a knowledge transfer project 178
Figure 15: Knowledge transfer phases 180
Figure 16: Development of second order findings 211
Figure 17: Simultaneity of innovation and implementation 213
Figure 18: Classical communication model 244
Figure 19: Flows of knowledge during capability transfer 251
Figure 20: Knowledge focused stakeholder management 264
Figure 21: Anticipation of the knowledge development of
different stakeholders 284
Figure 22: Relevant areas of research 306
v
List of tables
Table 1: Classical and corporate ethnography 15
Table 2: ABB s and IR s motives 64
Table 3: Comparison of information and knowledge 83
Table 4: Knowledge categories 90
Table 5: Protection vs. commercialization of knowledge 101
Table 6: Sources of experimentation 238
Table 7: Key issues of the management of intersections 261
Table 8: Knowledge stakeholders of the ToT project 271
Table 9: Knowledge management issues triggered by the ToT project 293
Table 10: Contributions of the study to the theory of
knowledge management 310
Table 11: Contributions of the study to the theory of
technology transfer 313
Table 12: Contributions of the study to the theory of
the transnational company 316
Table 13: Contributions of the study to the combined theory
of knowledge management and technology transfer 318
Table 14: Contributions of the study to the combined theory of
technology transfer and the transnational company 321
Table 15: Contributions of the study to the combined theory of
knowledge management and the transnational company 324
vi
List of appendices
Appendix 1: Inductive and deductive research design 337
Appendix 2: Foreign direct investment in India 341
Appendix 3: History of the Indian project 342
Appendix 4: Technical data of the three phase locomotive 343
Appendix 5: ToT organization in Switzerland 344
Appendix 6: Adtranz organizational chart 345
Appendix 7: ABB organizational chart 346
Appendix 8: Literature covering Indian culture 347
Appendix 9: Literature covering culture and related issues 348
Appendix 10: From first to second order findings 349
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| spelling | Kriwet, Carla Katharina Verfasser aut Inter- and intraorganizational knowledge transfer von Carla Katharina Kriwet 1997 VIII, 401 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier St. Gallen, Univ., Diss., 1997 ABB Asea Brown Boveri AG (DE-588)2169832-6 gnd rswk-swf Informationsaustausch (DE-588)4131113-9 gnd rswk-swf Wissens- und Technologietransfer (DE-588)4125522-7 gnd rswk-swf Indien (DE-588)4026722-2 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content (DE-588)4113937-9 Hochschulschrift gnd-content Informationsaustausch (DE-588)4131113-9 s DE-604 Indien (DE-588)4026722-2 g Wissens- und Technologietransfer (DE-588)4125522-7 s ABB Asea Brown Boveri AG (DE-588)2169832-6 b HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007835176&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kriwet, Carla Katharina Inter- and intraorganizational knowledge transfer ABB Asea Brown Boveri AG (DE-588)2169832-6 gnd Informationsaustausch (DE-588)4131113-9 gnd Wissens- und Technologietransfer (DE-588)4125522-7 gnd |
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| title | Inter- and intraorganizational knowledge transfer |
| title_auth | Inter- and intraorganizational knowledge transfer |
| title_exact_search | Inter- and intraorganizational knowledge transfer |
| title_full | Inter- and intraorganizational knowledge transfer von Carla Katharina Kriwet |
| title_fullStr | Inter- and intraorganizational knowledge transfer von Carla Katharina Kriwet |
| title_full_unstemmed | Inter- and intraorganizational knowledge transfer von Carla Katharina Kriwet |
| title_short | Inter- and intraorganizational knowledge transfer |
| title_sort | inter and intraorganizational knowledge transfer |
| topic | ABB Asea Brown Boveri AG (DE-588)2169832-6 gnd Informationsaustausch (DE-588)4131113-9 gnd Wissens- und Technologietransfer (DE-588)4125522-7 gnd |
| topic_facet | ABB Asea Brown Boveri AG Informationsaustausch Wissens- und Technologietransfer Indien Fallstudiensammlung Hochschulschrift |
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