Procedural and declarative information in software manuals: effects on information use, task performance and knowledge
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Amsterdam [u.a.]
Rodopi
1997
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| Series: | Utrecht studies in language and communication
7 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | 224 S. graph. Darst. |
| ISBN: | 9042001283 |
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Record in the Search Index
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| adam_text | Procedural and declarative information
in software manuals
Effects on information use, task performance and knowledge
Nicole Ummelen
Amsterdam - Atlanta, GA 1997
Contents
Contents 3
Acknowledgements 9
Introduction 13
1 Procedural and declarative information 17
1 1 The distinction between procedural and declarative information 17
111 Relevance of the distinction 17
112 Problems concerning the definitions of procedural and declarative
information 18
113 Definitions chosen in this study 25
1 2 Use and effects of the information types in manuals 30
121 Selection and use of procedural and declarative information 30
122 Effects of declarative information 31
1 3 Five requirements for new experiments 38
131 Clear operationalizations of procedural and declarative information 39
132 Unrestricted selection and use of information 39
133 More situations than just tutorial situations 40
134 Tasks that differ in complexity 41
135A variety of experimental measures - 42
1 4 Research questions 42
2 A method for studying information use and effects in manuals 45
2 1 Independent variables 43
211 Information type 45
212 Presence or absence of declarative information 47
213 Arrangement of procedural and declarative information 48
214 Task complexity 49
215 User situation S1
2 2 Dependent variables 54
221 Information selection and information use 54
222 Performance, reasoning and knowledge 55
2 3 Instrumentation 61
231 Requirements 61
232 An evaluation of available techniques 62
233 An alternative technique: the click amp; read method 65
2331A description of the click amp; read method 66
2332 Initial technical development 67
2333 An improved variant of the click amp; read method 68
2334 Hardware constraints in the development of
the click amp; read method 69
2335 Data preparation and calculation ofthe dependent variables 70
2 4 Procedure 75
The use of procedural and declarative information in software
manuals 79
3 1 Introduction 79
311 Previous research: declarative information is skipped 79
312 Current approach 82
3 2 Experiment 1 84
321 Design 84
322 Materials 85
323 Procedure 86
324 Subjects 87
325 Results 88
326 Summary 97
3 3 Replication 1 98
331 Design 99
332 Materials 99
333 Procedure 100
334 Subjects 101
335 Results 101
336 Summary 108
3 4 Replication 2 110
341 Design 110
342 Materials 110
343 Procedure 112
344 Subjects 112
345 Results 112
346 Summary 115
3 5 Discussion and conclusions 116
351 Selection and use of procedural and declarative information 116
352 Effects of user situation on selection and use 117
353 Effects of task complexity on selection and use 122
354 The order of clicking procedural and declarative information 123
355 Effects of task order 124
356 Conclusions 126
Effects of declarative information on task performance, reasoning
and knowledge 127
4 1 Introduction 127
411 Contradictions and problems in previous research 127
412 Current approach 131
4 2 Experiment 2 133
421 Design 133
422 Materials 134
423 Procedure 136
424 Subjects 137
4 3 Results 137
431 Initial task performance 137
432 Delayed task performance 140
433 Reasoning tasks 141
434 Factual knowledge 142
435 Effects of task order 143
436 Summary 145
4 4 Discussion and conclusions 146
S The arrangement of procedural and declarative information 149
5 1 Introduction 149
511 The need for including text-intemal variables 149
512 Effects of the arrangement of procedural and declarative information 150
513 Hypertext 154
5 2 Experiment3 156
521 Design 156
522 Materials 157
523 Procedure 161
524 Subjects 162
5 3 Results 162
531 Effects of i-ringement on information selection 162
532 Effects of arrangement on information use 167
533 Effects of arrangement on task performance, reasoning and
knowledge 168
534 Navigation in the Hypertext-manual 174
535 Summary 178
5 4 Discussion and conclusions 179
541 Effects of arrangement 179
542 Navigation in hypertext-manuals 182
6 Conclusions 185
6 1 General conclusions 185
6 2 Practical implications 188
6 3 An evaluation of the click amp; read method 190
6 4 Directions for future research 194
Afterword 197
Notes
References
Appendices
Appendix 1 Extracts from experimental manuals
Appendix 2 Interim task
Appendix 3 Factual knowledge questionnaire
Appendix 4 Illustrations of click amp; read screens
Appendix 5 Examples of logfiles and processed logfiles
Appendix 6 Instructions for the experiment
Appendix 7 The experimental tasks
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| language | English |
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| series | Utrecht studies in language and communication |
| series2 | Utrecht studies in language and communication |
| spelling | Ummelen, Nicole Verfasser aut Procedural and declarative information in software manuals effects on information use, task performance and knowledge Nicole Ummelen Amsterdam [u.a.] Rodopi 1997 224 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Utrecht studies in language and communication 7 Benutzerhandbuch swd Handleidingen gtt Information technique Informationspsychologie swd Informationsvermittlung swd Logiciels - Documentation Rezeption swd Software gtt Software swd Text swd Wissensvermittlung swd Communication of technical information Software documentation Utrecht studies in language and communication 7 (DE-604)BV007928440 7 HEBIS Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007811481&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ummelen, Nicole Procedural and declarative information in software manuals effects on information use, task performance and knowledge Utrecht studies in language and communication Benutzerhandbuch swd Handleidingen gtt Information technique Informationspsychologie swd Informationsvermittlung swd Logiciels - Documentation Rezeption swd Software gtt Software swd Text swd Wissensvermittlung swd Communication of technical information Software documentation |
| title | Procedural and declarative information in software manuals effects on information use, task performance and knowledge |
| title_auth | Procedural and declarative information in software manuals effects on information use, task performance and knowledge |
| title_exact_search | Procedural and declarative information in software manuals effects on information use, task performance and knowledge |
| title_full | Procedural and declarative information in software manuals effects on information use, task performance and knowledge Nicole Ummelen |
| title_fullStr | Procedural and declarative information in software manuals effects on information use, task performance and knowledge Nicole Ummelen |
| title_full_unstemmed | Procedural and declarative information in software manuals effects on information use, task performance and knowledge Nicole Ummelen |
| title_short | Procedural and declarative information in software manuals |
| title_sort | procedural and declarative information in software manuals effects on information use task performance and knowledge |
| title_sub | effects on information use, task performance and knowledge |
| topic | Benutzerhandbuch swd Handleidingen gtt Information technique Informationspsychologie swd Informationsvermittlung swd Logiciels - Documentation Rezeption swd Software gtt Software swd Text swd Wissensvermittlung swd Communication of technical information Software documentation |
| topic_facet | Benutzerhandbuch Handleidingen Information technique Informationspsychologie Informationsvermittlung Logiciels - Documentation Rezeption Software Text Wissensvermittlung Communication of technical information Software documentation |
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