TQM engineering handbook:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Dekker
1997
|
| Series: | Quality and reliability
52 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXXIII, 637 S. graph. Darst. |
| ISBN: | 082470083X |
Staff View
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV011552290 | ||
| 003 | DE-604 | ||
| 005 | 19980506 | ||
| 007 | t | ||
| 008 | 970929s1997 xxud||| |||| 00||| eng d | ||
| 020 | |a 082470083X |9 0-8247-0083-X | ||
| 035 | |a (OCoLC)36672110 | ||
| 035 | |a (DE-599)BVBBV011552290 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 044 | |a xxu |c XD-US | ||
| 049 | |a DE-M347 |a DE-703 |a DE-521 |a DE-634 | ||
| 050 | 0 | |a TS156.2.S73 1997 | |
| 082 | 0 | |a 658.5/62 |2 21 | |
| 082 | 0 | |a 658.5/62 21 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Stamatis, D. H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a TQM engineering handbook |c D. H. Stamatis |
| 264 | 1 | |a New York [u.a.] |b Dekker |c 1997 | |
| 300 | |a XXXIII, 637 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 1 | |a Quality and reliability |v 52 | |
| 650 | 7 | |a Kwaliteitscontrole |2 gtt | |
| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 7 | |a Qualité - Contrôle |2 ram | |
| 650 | 7 | |a Qualité totale |2 ram | |
| 650 | 4 | |a Quality control | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 830 | 0 | |a Quality and reliability |v 52 |w (DE-604)BV002814761 |9 52 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007778023&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007778023 | ||
Record in the Search Index
| _version_ | 1804126076878716928 |
|---|---|
| adam_text | Contents
About the Series v
Preface vii
Acknowledgments xiii
Introduction xxiii
1 The Quality Revolution 1
I. Quality Overview 2
II. The Paradigm Change 2
III. The Gurus of Quality 3
Reference 15
xv
I
I
!
xvi Contents |
2 Traditional Quality Concepts 17 I
I. Data 17 I
H. Sampling 20 f
III. Variation 23 I
IV. Measurement 28 f
V. Process 37
VI. Warning! No One Is Perfect 57
References 59
3 Modern Concepts of Quality 61
I. Leadership 61
II. Team Leadership Functions and Antifunctions 64
III. Participation Philosophies 66
IV. Ways of Making a Decision 69
V. Change Formula Philosophy 69
VI. Strategic Planning 71
VII. Empowerment 75
VIII. Motivation 77
IX. Reward System 79
X. Reengineering 84
XI. Agile Manufacturing 85
Xn. Partnering 89 j
XIII. Total Predictive Maintenance (TPM) 90
XIV. Outsourcing 93
XV. Just in Time 98
XVI. Implementing the JIT Process 100
XVII. Kanban Inventory Management System 101
XVIII. Quality Considerations 103
XIX. Design for Assembly 105
XX. Kaizen 107
XXI. Poka Yoke 107
XXII. Concurrent Engineering 108
XXIII. Zero Defects 108
XXIV. Total Employee Involvement 108
References 109
4 Implementation Strategy for Total Quality Management 113
I. Overview 113
II. It Couldn t Be Done 115
in. The Role of TQM 115
Contents xyii
TV. Traditional Model of TQM 117
V. Contemporary Model of TQM 119
VI. A Generic Model of Modern TQM 119
VII. Leadership 127
VIII. A Warning on the Issue of Continuous Improvement 129
IX. Application of the Model 130
X. Implementation Strategy 131
XI. The Role of the Consultant 132
References 133
5 Tools of Quality 135
I. Applications of Quality Improvement Tools 135
II. Summary of the Basic Tools 137
III. Summary of the Management Tools of Quality 161
References 171
6 Special Tools and Techniques for the Future World of
Quality 173
I. Needs Assessment 173
II. Ideation 180
III. Force Field Analysis 181
IV. The Five Whys 183
V. Affinity Chart 183
VI. Storyboard 184
VII. Nominal Group 184
VIII. Survey Studies 188
IX. Audit 190
References 192
7 Unusual Yet Powerful Tools Used in TQM 195
I. Moving Average and Moving Range Charts 195
II. Exponentially Weighted Moving Average Chart 196
III. Web or Radar Chart 197
IV. Evolutionary Operation 197
V. Standardized Charts for Attribute Control 199
VI. Cumulative Sum Chart 204
VII. Multi Van Chart 206
References 207
xviii Contents
8 Regression Analysis: The Foundation of Multivariate Analysis 209
I. Regression Analysis 209
II. Discriminant Analysis 212
III. Logistic Regression 213
IV. Factor Analysis 213
V. Cluster Analysis 214
VI. General Linear Model 214
VII. Step Regression 216
VIII. Correlation Analysis 217
IX. Conjoint Analysis 217
X. Concerns with Statistical Techniques 218
References 220
9 Design of Experiments 223
I. DOE Versus One at a Time 223
II. Classical Design 224
III. After the ANOVA 229
IV. Taguchi Design 230
V. Taguchi s Definition of Quality Characteristics 235
VI. A Comparison of Classical and Taguchi Designs 236
VII. Typical Taguchi Approach to Experimentation 238
VIII. Shainin Approach 239
IX. A Comparison of the Three Approaches to Design
of Experiments 242
X. Typical Stages in Industrial Experimentation 242
References 245
10 More Tools for Modern Quality 247
I. Failure Mode and Effect Analysis 247
II. Quality Function Deployment 263
III. Benchmarking 271
IV. Cost of Quality 274
V. Starting a Quality Cost Reporting System 275
VI. Geometric Dimensioning and Tolerance 278
VII. Theory of Constraints 279
VIII. Crosstabulation Analysis (Disaggregate Analysis) 281
References 283
Contents xix
11 The Full Chain of Quality: Supplier—Organization
Customer 287
I. Overview 287
II. Supplier 288
III. Supplier Certification 290
IV. Organization 291
V. Customer 298
VI. Customer Satisfaction 299
References 301
12 Value Analysis 303
I. Introduction to Value Control 304
II. History of Value Control 306
III. The Value Concept 307
IV. Planned Approach 308
V. Evaluation, Planning, Reporting, and Implementation 311
VI. Value Control: The Job Plan 313
VII. Value Control Techniques 314
References 315
13 Problem Solving 317
I. Overview 317
II. Foundations of Problem Solving 325
HI. Critical Versus Creative 326
IV. Systematic Creativity 327
V. The Urgent Versus the Important 327
VI. Steps in Problem Solving 328
References 336
14 Teams 337
I. Overview 337
II. Team Roles and Functions 340
in. The Consensus Decision Process 341
IV. Guidelines to Assist Arriving at a Consensus 344
V. Team Process Functions 344
References 346
xx Contents I
15 Meetings 349
I. Definition 349
II. Requirements 350
III. Action Checklist 354 f
IV. Doing It—Facilitating the Meeting 354 !
V. Listening Skills 356
VI. Tips to Improve Your Listening Skills 359
VII. Idea List for Meeting 360
References 361
16 Project Management 363
I. What Is a Project? 364
II. The Process of Project Management 366
III. Key Integrative Processes 367
IV. Project Management and Quality 368
V. A Generic Seven Step Approach to Project
Management 368
VI. A Generic Application of Project Management in
Implementing TQM 371 ]
VII. The Value of Project Management in the
Implementation Process 371 |
VIII. Why Project Management Succeeds 375 j
References 378 j
17 Training and the Learning Organization 379
I. Training and the Learning Organization 379
II. The Adult Learner 389
III. Systems Approach 394
IV. Basic System Characteristics 395
V. Knowledge of a System in Training 396
VI. Instructional Design 397
VII. Mastery Learning 399
VIII. Computer Based Training (CBT) 411
IX. Virtual Reality 411
X. Evaluation of Training 415
XI. The Trainer 418
XII. Matching Training Media with Project Goals 423
References 425
i
i
Contents xxi
18 Planning for Quality 429
I. Advanced Quality Planning 430
II. Quality Operating System 445
References 450
19 Overview of Reliability 451
I. Basic Aspects of Mechanical Design Reliability 452
II. Reasonable Design Reliability Predictions 462
III. General Reliability Factors 470
IV. Failure Rate 471
V. Reliability Component Relationship 472
VI. Markov Modeling as a Reliability Tool 473
VII. A Typical Reliability Program Plan for Any
Organization 477
References 481
20 Quality Awards 483
I. The Malcolm Baldrige Quality Award 483
II. International Awards 496
References 501
21 International Standards of Quality and Corporate Quality
Programs 503
I. International Standards 503
II. ISO 9000 504
III. ISO 14000 505
IV. QS 9000 507
V. TE 9000 509
VI. BSR/ASQC Zl.ll 511
VII. Corporate Quality Programs 511
References 514
Epilogue 515
Appendix A: Selection of Statistical Techniques Based on
Three Types of Data 519
I. Selection of Statistical Techniques Based on Ordinal
Data 520
II. Selection of Statistical Techniques Based on Interval
Data 521
xxii Contents
III. Selection of Statistical Techniques Based on
Nominal Data 522
Appendix B: DISC Leadership Model 523 |
I. Elements of the Classical Patterns 524
II. How to Recognize a Behavioral Type 525
III. Identifying a Person s Behavioral Style 527 :
IV. Dominant Director 527
V. Interacting Socializer (I) 535 •
VI. Steady Relater 543
VII. Cautious Thinker (Objective Thinker) 552
VIII. How Each Pattern Can Increase Their Effectiveness 561
Appendix C: Constants for Constructing Some of the Most
Common Control Charts 563
Appendix D: Basic Formulas Used in the Construction of
Control Charts 565
I. General Formulae 565
II. Formulae for Calculating Control Chart Limits 570 j
I
Appendix E: General Statistical Formulas Used in the Pursuit j
of Quality 575 1
Appendix F: Cost of Quality 589
I. Identification of Manufacturing Process Improvement
Opportunities 589
II. Identification of Administrative Process
Improvement Opportunities 590
III. Procedure for Quality Improvement 590
IV. Matrix of Typical Cost Elements in a Cost of
Quality Program 591
V. Total Cost of Quality (COQ) Summary: Financial
Performance Statement 591
Appendix G: A Comparison of Process Improvement 599
Glossary 603
Selected Bibliography 615
Index 627
1
|
| any_adam_object | 1 |
| author | Stamatis, D. H. |
| author_facet | Stamatis, D. H. |
| author_role | aut |
| author_sort | Stamatis, D. H. |
| author_variant | d h s dh dhs |
| building | Verbundindex |
| bvnumber | BV011552290 |
| callnumber-first | T - Technology |
| callnumber-label | TS156 |
| callnumber-raw | TS156.2.S73 1997 |
| callnumber-search | TS156.2.S73 1997 |
| callnumber-sort | TS 3156.2 S73 41997 |
| callnumber-subject | TS - Manufactures |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)36672110 (DE-599)BVBBV011552290 |
| dewey-full | 658.5/62 658.5/6221 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 658.5/62 21 |
| dewey-search | 658.5/62 658.5/62 21 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01624nam a2200457 cb4500</leader><controlfield tag="001">BV011552290</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19980506 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">970929s1997 xxud||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">082470083X</subfield><subfield code="9">0-8247-0083-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)36672110</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV011552290</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">xxu</subfield><subfield code="c">XD-US</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-M347</subfield><subfield code="a">DE-703</subfield><subfield code="a">DE-521</subfield><subfield code="a">DE-634</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">TS156.2.S73 1997</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/62</subfield><subfield code="2">21</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/62 21</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Stamatis, D. H.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">TQM engineering handbook</subfield><subfield code="c">D. H. Stamatis</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">Dekker</subfield><subfield code="c">1997</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXXIII, 637 S.</subfield><subfield code="b">graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="1" ind2=" "><subfield code="a">Quality and reliability</subfield><subfield code="v">52</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitscontrole</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitszorg</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Qualité - Contrôle</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Qualité totale</subfield><subfield code="2">ram</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Quality control</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="830" ind1=" " ind2="0"><subfield code="a">Quality and reliability</subfield><subfield code="v">52</subfield><subfield code="w">(DE-604)BV002814761</subfield><subfield code="9">52</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007778023&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-007778023</subfield></datafield></record></collection> |
| id | DE-604.BV011552290 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:11:43Z |
| institution | BVB |
| isbn | 082470083X |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007778023 |
| oclc_num | 36672110 |
| open_access_boolean | |
| owner | DE-M347 DE-703 DE-521 DE-634 |
| owner_facet | DE-M347 DE-703 DE-521 DE-634 |
| physical | XXXIII, 637 S. graph. Darst. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | Dekker |
| record_format | marc |
| series | Quality and reliability |
| series2 | Quality and reliability |
| spelling | Stamatis, D. H. Verfasser aut TQM engineering handbook D. H. Stamatis New York [u.a.] Dekker 1997 XXXIII, 637 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Quality and reliability 52 Kwaliteitscontrole gtt Kwaliteitszorg gtt Qualité - Contrôle ram Qualité totale ram Quality control Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Quality and reliability 52 (DE-604)BV002814761 52 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007778023&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Stamatis, D. H. TQM engineering handbook Quality and reliability Kwaliteitscontrole gtt Kwaliteitszorg gtt Qualité - Contrôle ram Qualité totale ram Quality control Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | TQM engineering handbook |
| title_auth | TQM engineering handbook |
| title_exact_search | TQM engineering handbook |
| title_full | TQM engineering handbook D. H. Stamatis |
| title_fullStr | TQM engineering handbook D. H. Stamatis |
| title_full_unstemmed | TQM engineering handbook D. H. Stamatis |
| title_short | TQM engineering handbook |
| title_sort | tqm engineering handbook |
| topic | Kwaliteitscontrole gtt Kwaliteitszorg gtt Qualité - Contrôle ram Qualité totale ram Quality control Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Kwaliteitscontrole Kwaliteitszorg Qualité - Contrôle Qualité totale Quality control Total quality management Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007778023&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV002814761 |
| work_keys_str_mv | AT stamatisdh tqmengineeringhandbook |