APA (7th ed.) Citation

(1997). Business process redesign: A view from the inside (1. publ.). Internat. Thomson Business Press.

Chicago Style (17th ed.) Citation

Business Process Redesign: A View from the Inside. 1. publ. London [u.a.]: Internat. Thomson Business Press, 1997.

MLA (9th ed.) Citation

Business Process Redesign: A View from the Inside. 1. publ. Internat. Thomson Business Press, 1997.