Business process improvement workbook: documentation, analysis, design, and management of business process improvement
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York, NY [u.a.]
McGraw-Hill
1997
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIX, 314 S. graph. Darst. |
| ISBN: | 0070267790 9780070267794 |
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MARC
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| 245 | 1 | 0 | |a Business process improvement workbook |b documentation, analysis, design, and management of business process improvement |c H. James Harrington ; Erik K. C. Esseling ; Harm van Nimwegen |
| 264 | 1 | |a New York, NY [u.a.] |b McGraw-Hill |c 1997 | |
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Record in the Search Index
| _version_ | 1804125926886211584 |
|---|---|
| adam_text | Contents
List of Illustrations
Preface
1. Introduction to Administrative Business
Process Improvement
1.1 Overview
1.2 BPI Approaches
1.3 Continuous Improvement
1.4 Documenting, Analyzing, and Designing Improved
Administrative Business Processes
1.5 Organizational Change Management
1.6 The Role of Information Technology in Administrative
Business Process Improvement
1.7 Organization of This Book
1.8 Intended Audience
1.9 Typical Business Processes
2. Phase I—Organization: Organizing for Process Improvement
2.1 Introduction
2.2 Business Process Improvement Project Management Team
2.3 Project Leader
v
vi II Contents
2.4 Process Improvement Team (PIT)—Project Team
2.5 Contact Groups
2.6 Project Plan
2.7 Planning and Monitoring Techniques
2.8 Conditions for the Successful Completion
of the Project (Summary)
3. Phase II—Documentation: Selecting a Documentation Approach
3.1 Introduction
3.2 Documenting the Process
3.3 Define the Objectives for Documenting the Processes
3.4 Documentation Factors
3.5 The Level of Detail of the Documentation
3.6 A Few Practical Suggestions
3.7 Criteria for Selecting Documentation Techniques
3.8 Characteristics of Documentation Techniques
3.9 Discussion of Selected Documentation Techniques
3.10 Developing a Set of Documentation Techniques
4. Phase III—Analysis: Defining Improvement Opportunities
4.1 Introduction
4.2 The Causes of Flaws in Administrative Business Processes
/ 4.3 The Effectiveness of Information Management
•v4.4y The Effectiveness and Efficiency of Data Files
4.5 The Analysis of On Time Completion and Cycle Time
4.6 The Relationship of Activities and Functions to the
_ Administrative Organization
4.7y The Routing of Administrative Business Processes
4.8 Determining the Accuracy and Thoroughness
of the Data Processing Operations
4.9 The Efficiency (Productivity) of the Administrative
Business Processes
4.10 Taking Advantage of the Opportunities for Standardization
4.11 Detecting Duplicates and Superfluous Procedures
and Activities
4.12 The Effectiveness and Efficiency of Applied Enablers
4.13 Analysis of Administrative Business Processes:
Practical Suggestions
Contents II vii
5. Phase IV—Design: Designing Administrative
Business Processes
5.1 Introduction
5.2 Methods, Techniques, and Documentation in Designing
Administrative Business Processes
5.3 Activity 1: Determine the Organizational Starting Point
5.4 Activity 2: Specify the Application of Information
5.5 Activity 3: Design the Logical Structure
5.6 Activity 4: Design the Physical Structure
5.7 Making Changes to Administrative Business Processes
5.8 Administrative Business Process Design
and System Development
6. Phase V—Implementation: Implementing the Future State
Solution and Measuring Its Impact
6.1 Introduction
6.2 Activity 1: Form the Future State Solution
Implementation Team
6.3 Activity 2: Develop the Implementation Plan
6.4 Activity 3: Implement the First 90 Day Plan
6.5 Activity 4: Implement the Long Term Improvements
6.6 Activity 5: Measure and Report Improvement Results
6.7 Activity 6: Hold Periodic Reviews
6.8 Activity 7: Compare Results to Goals
6.9 Activity 8: Reward Team Members
6.10 Summary
7. Phase VI—Management: Managing the Administrative
Organization
7.1 Introduction
7.2 Project Documentation
7.3 Documentation of the Administrative Organization
7.4 Content and Layout of the Administrative Organization Manual
7.5 Computerizing the Administrative Organization Manual
7.6 Responsibility for the Administrative Organization
Appendix I. Organizational Structure Diagram
Appendix II. Administrative Business Processes
Principles Diagram
|
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| id | DE-604.BV011414397 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:09:20Z |
| institution | BVB |
| isbn | 0070267790 9780070267794 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007672941 |
| oclc_num | 299884376 |
| open_access_boolean | |
| owner | DE-355 DE-BY-UBR DE-2070s |
| owner_facet | DE-355 DE-BY-UBR DE-2070s |
| physical | XIX, 314 S. graph. Darst. |
| publishDate | 1997 |
| publishDateSearch | 1997 |
| publishDateSort | 1997 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Harrington, H. J. Verfasser aut Business process improvement workbook documentation, analysis, design, and management of business process improvement H. James Harrington ; Erik K. C. Esseling ; Harm van Nimwegen New York, NY [u.a.] McGraw-Hill 1997 XIX, 314 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 s DE-604 Esseling, Erik K. C. Sonstige oth Nimwegen, Harm van Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007672941&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Harrington, H. J. Business process improvement workbook documentation, analysis, design, and management of business process improvement Prozessmanagement (DE-588)4353072-2 gnd |
| subject_GND | (DE-588)4353072-2 |
| title | Business process improvement workbook documentation, analysis, design, and management of business process improvement |
| title_auth | Business process improvement workbook documentation, analysis, design, and management of business process improvement |
| title_exact_search | Business process improvement workbook documentation, analysis, design, and management of business process improvement |
| title_full | Business process improvement workbook documentation, analysis, design, and management of business process improvement H. James Harrington ; Erik K. C. Esseling ; Harm van Nimwegen |
| title_fullStr | Business process improvement workbook documentation, analysis, design, and management of business process improvement H. James Harrington ; Erik K. C. Esseling ; Harm van Nimwegen |
| title_full_unstemmed | Business process improvement workbook documentation, analysis, design, and management of business process improvement H. James Harrington ; Erik K. C. Esseling ; Harm van Nimwegen |
| title_short | Business process improvement workbook |
| title_sort | business process improvement workbook documentation analysis design and management of business process improvement |
| title_sub | documentation, analysis, design, and management of business process improvement |
| topic | Prozessmanagement (DE-588)4353072-2 gnd |
| topic_facet | Prozessmanagement |
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