APA (7th ed.) Citation

Harrington, H. J. (1997). Business process improvement workbook: Documentation, analysis, design, and management of business process improvement. McGraw-Hill.

Chicago Style (17th ed.) Citation

Harrington, H. J. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. New York, NY [u.a.]: McGraw-Hill, 1997.

MLA (9th ed.) Citation

Harrington, H. J. Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement. McGraw-Hill, 1997.