Managing in the public sector:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Oxford [u.a.]
Butterworth Heinemann
1997
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Institute of Management Series : diploma
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XV, 276 S. Ill. |
| ISBN: | 0750621958 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Series adviser s preface xi
Acknowledgements xvi
Part One: Introduction 1
1 Using the book effectively 3
Aims and learning objectives 3
Layout of the book 4
How to use the book 4
Nature of managerial competency 5
Managing yourself and managing others 7
Background of management qualifications/training 8
MCI and Management Standards 9
Nature of underpinning knowledge 9
Use of portfolios in management education 10
Other sources of information 10
Journals 10
The press 12
Radio 12
Television 13
Computer based media 13
Summary 16
Action points and discussion points 16
Part Two: Understanding the Public Sector 19
2 The public sector environment 21
Aims and learning objectives 21
Theoretical underpinnings 21
The scope of the public sector 21
Philosophical aspects 22
The private/public sector continuum 26
From public administration to new public management 28
Domain theory 29
Organization and structure 33
Concepts of bureaucracy 33
Organization culture 34
Organizational structure 37
Models of new public management 40
i Contents
The legal aspects 40
Summary 42
Action points and discussion points 43
Further reading 43
3 What has changed in the public sector? 44
Aims and learning objectives 44
The nature of change 44
Changes across the UK public sector 45
Change in the Civil Service 47
Change in local government 49
Change in the health service 49
Change for voluntary and charitable organizations 50
Summary 52
Action points and discussion points 52
Further reading 54
4 Competition and the contract culture 55
Aims and learning objectives 55
Managing in a competitive environment the basics 55
Mapping the managerial competencies required by
competition and the contract culture 58
Competitor/supplier analysis 59
The legal framework 60
Service level agreements and contracts 61
Business planning 66
Summary 70
Action points and discussion points 71
Further reading 72
Part Three: The Competent Manager in the Public Sector 73
5 Managing people 75
Aims and learning objectives 75
Human resource management a model for managing
people 76
Human resource planning providing required personnel
for activities 78
The legislative framework 82
Recruitment and selection 84
Job and person specification 84
Recruitment attracting potential employees 89
Selection achieving the best possible person/job fit 90
Training and developing people to enhance performance 92
Performance management 96
Contents vii
Delegation 101
Dealing with performance problems 101
Dealing with redundancy 104
Summary 105
Action points and discussion points 105
Further reading 108
6 Managing finance 109
Aims and learning objectives 109
Theoretical underpinnings 109
The nature of public sector finance 109
Central government expenditure 110
The local authority financial process 114
The National Health Service financial process 117
Joint finance 118
The Police Service 118
The voluntary sector 119
Principles of budgeting 120
Different types of budgeting process 121
Costing 123
The nature of cost 123
Cost behaviour fixed, variable and sunk costs 124
Apportionment of costs 126
Costing in the National Health Service 127
Control of costs and budget an example 128
Financial analysis and audit 130
The tools of financial analysis 130
Capital project appraisal 132
Value for money 133
Audit in the public sector 134
Pricing issues 135
What is pricing? 135
Price and costs 136
Two approaches to pricing based upon costs 137
Summary 138
Action points and discussion points 138
Further reading 139
7 Managing operations and activities 141
Aims and learning objectives 141
Managing change and improvement 141
Identify opportunities 141
Using cost benefit analysis in evaluating advantages and
disadvantages of proposed changes 143
Negotiating and agreeing introduction of change 145
Implementing and evaluating changes 149
Quality assurance 151
ii Contents
Monitoring, maintaining and improving service and
product delivery 153
The supply of resources 153
Agreeing customer requirements 155
Maintaining and improving operations 155
Information 156
Forecasting trends from information 156
Recording and storing information 159
Exchanging information 163
Leading meetings 163
Contributing to meetings 166
Summary 167
Action points and discussion points 168
Further reading 169
8 Customer issues 170
Aims and learning objectives 170
The changing nature of the customer role in the public
sector 170
A systematic approach to meeting customer needs and
expectations 171
Establish customer requirements 172
Agree service levels and standards 174
Analyse/review current performance 175
Identify gaps and priorities for action 175
Prepare improvement plans 175
Implement plans and review performance against
standards 176
Hold the gains at new performance levels 176
Evaluate/identify successes and lessons 177
Ensure that the learning is shared throughout the
organization 177
Examples of good practice 177
Customer care 181
The Charter Mark 185
Summary 188
Action points and discussion points 189
Further reading 191
Part Four: Broader Issues and the Public Sector 193
9 The strategic perspective 195
Aims and learning objectives 195
The strategic perspective 195
The nature of strategic management 195
Background of strategy 196
Levels of strategic decisions 199
Contents ix
Mintzberg on strategy 200
Strategic planning for management in the not for profit
sector 202
Key steps in the strategy process 204
Initiate and agree 205
Mission and objectives 206
Environmental analysis 210
Issue identification 214
Strategy formulation 215
Establishing a vision 218
Further thoughts on strategic management and planning 218
Strategic management and planning in local government 218
Strategic management in the NHS 220
Strategic management in uniformed organizations 223
Strategic management in the Civil Service 224
Strategic management in the voluntary sector 225
Summary 227
Action points and discussion points 227
Further reading 228
10 Managing and measuring performance and the Citizen s
Charters 229
Aims and learning objectives 229
Managing performance the public sector difference 229
Defining terms 231
Performance measures or performance indicators? 235
Measuring and indicating performance whose
performance? 238
Performance who sets the standards? 239
The Citizen s Charter 239
Implementing performance management 243
The limitations to performance management 246
Summary 247
Action points and discussion points 248
Further reading 249
Part Five: Bringing it All Together 251
11 Conclusions 253
Aims and learning objectives 253
Learning from the past 253
Managing the present 254
Planning for the future 254
The renaissance of local government? 255
The growth of corporate governance 255
The importance of alliances and relationships 256
The voluntary sector a shake out and merger
movement? 257
Contents
Action points and discussion points 258
Further reading 263
Appendix A: Matrix mapping Competence Units onto chapters 265
Bibliography 267
Index 271
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T18:08:57Z |
| institution | BVB |
| isbn | 0750621958 |
| language | English |
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| physical | XV, 276 S. Ill. |
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| series2 | Institute of Management Series : diploma |
| spelling | Blundell, Brian Verfasser aut Managing in the public sector Brian Blundell and Alex Murdock 1. publ. Oxford [u.a.] Butterworth Heinemann 1997 XV, 276 S. Ill. txt rdacontent n rdamedia nc rdacarrier Institute of Management Series : diploma Overheidsmanagement gtt Public administration Management (DE-588)4037278-9 gnd rswk-swf Verwaltung (DE-588)4063317-2 gnd rswk-swf Verwaltung (DE-588)4063317-2 s Management (DE-588)4037278-9 s DE-604 Murdock, Alex Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007656369&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Blundell, Brian Murdock, Alex Managing in the public sector Overheidsmanagement gtt Public administration Management (DE-588)4037278-9 gnd Verwaltung (DE-588)4063317-2 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4063317-2 |
| title | Managing in the public sector |
| title_auth | Managing in the public sector |
| title_exact_search | Managing in the public sector |
| title_full | Managing in the public sector Brian Blundell and Alex Murdock |
| title_fullStr | Managing in the public sector Brian Blundell and Alex Murdock |
| title_full_unstemmed | Managing in the public sector Brian Blundell and Alex Murdock |
| title_short | Managing in the public sector |
| title_sort | managing in the public sector |
| topic | Overheidsmanagement gtt Public administration Management (DE-588)4037278-9 gnd Verwaltung (DE-588)4063317-2 gnd |
| topic_facet | Overheidsmanagement Public administration Management Verwaltung |
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