APA (7th ed.) Citation

Hill, N. (1996). Handbook of customer satisfaction measurement. Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel. Handbook of Customer Satisfaction Measurement. Aldershot [u.a.]: Gower, 1996.

MLA (9th ed.) Citation

Hill, Nigel. Handbook of Customer Satisfaction Measurement. Gower, 1996.

Warning: These citations may not always be 100% accurate.