Teaming for quality improvement: a process for innovation and consensus
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Englewood Cliffs, NJ
Prentice-Hall
1990
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 159 S. graph. Darst. |
| ISBN: | 0138967393 |
Internformat
MARC
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| 100 | 1 | |a Shuster, David H. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Teaming for quality improvement |b a process for innovation and consensus |c David H. Shuster |
| 264 | 1 | |a Englewood Cliffs, NJ |b Prentice-Hall |c 1990 | |
| 300 | |a XIV, 159 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Industrial management |x Employee participation | |
| 650 | 4 | |a Meetings | |
| 650 | 4 | |a Quality circles | |
| 650 | 4 | |a Teams in the workplace | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007292053&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007292053 | ||
Datensatz im Suchindex
| _version_ | 1804125393843650561 |
|---|---|
| adam_text | CONTENTS
PREFACE ix
ACKNOWLEDGMENTS xiii
Part I Concepts: Thinking About It 1
1 THE IDEA 3
2 THE SINGULAR FACE OF QUALITY 7
Typical Quality Definitions 8
My Definition of Quality 9
Quality Indicators and Measures 11
3 COMMITMENT: MYTH AND REALITY 15
Individuals as Actors 16
An Ethical Prescription, a Path to Commitment 18
Commitment Defined 19
4 WHA T TEAMS ARE AND WHA T THEY DO 21
Balancing Competing Interests 22
An Economic Interpretation of Teaming Behavior 23
Leadership 25
v
vi Contents
Part II Applications: Doing It 29
5 THE PIC CONCEPT 31
Phases, Stages, and Steps 32
6 PIC TECHNIQUES: TOOLS OF THE TRADE 41
Process and Techniques 42
Failure and Fear 43
Techniques Menu 45
Cognitive and Affective Techniques 46
Techniques Descriptions 47
1 Divergence/Convergence (D/C) 49
1.1 Divergence, 49
Nominal Group Technique (NGT), 49
Brainstorming, 52
1.2 Convergence, 55
Numbering, 56 Clarifying, 56 CDAM, 57
Lobbying, 62 Voting, 62
Convergence/Divergence Summary, 79
2 Stream Analysis 80
3 Cause/Effect (C/E) Diagramming (Fishbone/
Ishikawa) 85
3.1 Factors Types, 85
3.2 Process Type, 90
4 Why—Because Pursuit 91
5 Process Internalization 97
5.1 Informal Process Internalization, 99
5.2 Formal Process Internalization, 101
6 Data/Information Accumulation 102
6.1 Information and Data, 103
6.2 Pareto Presentation, 104
7 How By Pursuit 109
8 Force Field Analysis 112
9 Psychic Irrelevancy 116
Summary 119
Contents vii
7 COMING TOGETHER 121
What Really Happens in a Teaming Room 122
Kinds of Teams, 122
Criteria for QAT Member Selection, 125
When No EC/DT Matrix Exists, 127
Team Leadership and Facilitating, 127
Doing It, 128
A Systems Theory of Decision Making 130
The Quality Survival Ladder, 131
Parting Words, 132
APPENDIX I Shuster s Laws 133
APPENDIX II Systems and Environment 135
BIBLIOGRAPHY 151
INDEX 155
|
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| id | DE-604.BV010902572 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:00:51Z |
| institution | BVB |
| isbn | 0138967393 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007292053 |
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| publishDate | 1990 |
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| publisher | Prentice-Hall |
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| spelling | Shuster, David H. Verfasser aut Teaming for quality improvement a process for innovation and consensus David H. Shuster Englewood Cliffs, NJ Prentice-Hall 1990 XIV, 159 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Industrial management Employee participation Meetings Quality circles Teams in the workplace HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007292053&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Shuster, David H. Teaming for quality improvement a process for innovation and consensus Industrial management Employee participation Meetings Quality circles Teams in the workplace |
| title | Teaming for quality improvement a process for innovation and consensus |
| title_auth | Teaming for quality improvement a process for innovation and consensus |
| title_exact_search | Teaming for quality improvement a process for innovation and consensus |
| title_full | Teaming for quality improvement a process for innovation and consensus David H. Shuster |
| title_fullStr | Teaming for quality improvement a process for innovation and consensus David H. Shuster |
| title_full_unstemmed | Teaming for quality improvement a process for innovation and consensus David H. Shuster |
| title_short | Teaming for quality improvement |
| title_sort | teaming for quality improvement a process for innovation and consensus |
| title_sub | a process for innovation and consensus |
| topic | Industrial management Employee participation Meetings Quality circles Teams in the workplace |
| topic_facet | Industrial management Employee participation Meetings Quality circles Teams in the workplace |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007292053&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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