Performance based assessments: external, internal, and self-assessment tools for total quality management
"This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides indiv...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Milwaukee, Wis.
ASQC Quality Press
1995
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations." "Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments." "A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance."--BOOK JACKET. |
| Beschreibung: | XIV, 202 S. |
| ISBN: | 0873892429 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV010806747 | ||
| 003 | DE-604 | ||
| 005 | 19961125 | ||
| 007 | t | ||
| 008 | 960620s1995 |||| 00||| eng d | ||
| 020 | |a 0873892429 |9 0-87389-242-9 | ||
| 035 | |a (OCoLC)30976542 | ||
| 035 | |a (DE-599)BVBBV010806747 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-384 | ||
| 050 | 0 | |a HD62.15 | |
| 082 | 0 | |a 658.5/62 |2 20 | |
| 084 | |a QP 321 |0 (DE-625)141854: |2 rvk | ||
| 100 | 1 | |a Wilson, Paul F. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Performance based assessments |b external, internal, and self-assessment tools for total quality management |c Paul F. Wilson ; Richard D. Pearson |
| 264 | 1 | |a Milwaukee, Wis. |b ASQC Quality Press |c 1995 | |
| 300 | |a XIV, 202 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 520 | 1 | |a "This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations." "Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments." "A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance."--BOOK JACKET. | |
| 650 | 7 | |a Kwaliteitsverbetering |2 gtt | |
| 650 | 7 | |a Organisatieonderzoek |2 gtt | |
| 650 | 4 | |a Industrial productivity |x Evaluation | |
| 650 | 4 | |a Performance |x Evaluation | |
| 650 | 4 | |a Total quality management | |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Evaluation |0 (DE-588)4071034-8 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | 1 | |a Evaluation |0 (DE-588)4071034-8 |D s |
| 689 | 0 | |5 DE-604 | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007219278&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-007219278 | ||
Datensatz im Suchindex
| _version_ | 1804125290413162496 |
|---|---|
| adam_text | Contents
Foreword ix
Preface xi
Acknowledgments xiii
1 An Introduction to
Performance Based Assessments 1
The Changing Nature of Assessment Activities 2
Performance Based Assessments and TQM 9
Focus on Opportunities for Improvement 12
The New Management Paradigm 13
A Look Ahead 16
2 The Management System 19
The Management Process Viewed as a System 22
Planning 22
Organizing 23
Directing 24
Controlling 26
Systems Approach 28
The Team Approach to Organizational
Effectiveness 34
vi Performance Based Assessments
. — j
3 Features of Assessment Activities 41 I
Differences Between Compliance, Effectiveness,
and Performance Based Assessments 41
Examples of Performance Based Concepts 46
External, Internal, and Self Assessments 49
Essential Elements of a True Performance Based
Assessment 53
Obtaining Meaningful Performance Measurements 56
Factoring in Customer Expectations 57
4 Getting Started 61
Cultivating a Teamwork Culture 61
Focusing the Efforts 64
Recognizing Barriers 67
Developing the Assessment Team 71
Selecting the Team 76
Overall Guidelines 78
5 Designing an Assessment Strategy 8i
Importance of the Planning Activity 82
Constructing Process Diagrams 84
Other Techniques 95
Guidance for Selecting the Assessment Approach 101
Identifying Opportunities for Improvement 104
Evaluation of Benefits 105
6 Focusing on the Issues 107
Finding the Real Problems—Distinguishing Among
Symptoms, Apparent Causes, and Root Causes 107
Involving the Customer 113
Forming Sound Conclusions 117
Field ArHvitioc
Contents vii
7 Presenting the Results 131
Classifying and Prioritizing 131
Sideways Looks 133
Developing Solutions 134
Preparing Solutions 142
Recognizing Constraints 146
Evaluating Improvement Opportunities 147
8 Developing an Action Plan for
Improvement 151
Criteria for Evaluating Alternatives 153
Developing the Action Plan 154
Developing and Presenting the Plan 156
Responding to Changes in the Plan 163
Follow Up 165
9 Implementing the Plan 169
System Considerations 169
Anticipating Problems 173
Culture Issues 174
Implementing Change Effectively 175
10 Summary 179
The Need for Continuous Improvement 189
A Final Word 191
Suggested Reading 195
Index 197
|
| any_adam_object | 1 |
| author | Wilson, Paul F. |
| author_facet | Wilson, Paul F. |
| author_role | aut |
| author_sort | Wilson, Paul F. |
| author_variant | p f w pf pfw |
| building | Verbundindex |
| bvnumber | BV010806747 |
| callnumber-first | H - Social Science |
| callnumber-label | HD62 |
| callnumber-raw | HD62.15 |
| callnumber-search | HD62.15 |
| callnumber-sort | HD 262.15 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)30976542 (DE-599)BVBBV010806747 |
| dewey-full | 658.5/62 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5/62 |
| dewey-search | 658.5/62 |
| dewey-sort | 3658.5 262 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>03495nam a2200433 c 4500</leader><controlfield tag="001">BV010806747</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">19961125 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">960620s1995 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0873892429</subfield><subfield code="9">0-87389-242-9</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)30976542</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV010806747</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-384</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HD62.15</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.5/62</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 321</subfield><subfield code="0">(DE-625)141854:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Wilson, Paul F.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Performance based assessments</subfield><subfield code="b">external, internal, and self-assessment tools for total quality management</subfield><subfield code="c">Paul F. Wilson ; Richard D. Pearson</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Milwaukee, Wis.</subfield><subfield code="b">ASQC Quality Press</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIV, 202 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="520" ind1="1" ind2=" "><subfield code="a">"This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations." "Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments." "A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance."--BOOK JACKET.</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Kwaliteitsverbetering</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Organisatieonderzoek</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Industrial productivity</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Performance</subfield><subfield code="x">Evaluation</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Total quality management</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Evaluation</subfield><subfield code="0">(DE-588)4071034-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Qualitätsmanagement</subfield><subfield code="0">(DE-588)4219057-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Evaluation</subfield><subfield code="0">(DE-588)4071034-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007219278&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-007219278</subfield></datafield></record></collection> |
| id | DE-604.BV010806747 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T17:59:13Z |
| institution | BVB |
| isbn | 0873892429 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007219278 |
| oclc_num | 30976542 |
| open_access_boolean | |
| owner | DE-384 |
| owner_facet | DE-384 |
| physical | XIV, 202 S. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | ASQC Quality Press |
| record_format | marc |
| spelling | Wilson, Paul F. Verfasser aut Performance based assessments external, internal, and self-assessment tools for total quality management Paul F. Wilson ; Richard D. Pearson Milwaukee, Wis. ASQC Quality Press 1995 XIV, 202 S. txt rdacontent n rdamedia nc rdacarrier "This book introduces a proactive management paradigm for organizational success. You'll receive practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments examines the role of performance assessments in analyzing the results of an organization's activities and operations." "Authors Paul F. Wilson and Richard D. Pearson stress the importance of learning how continual assessment can be used to help identify effective performance and opportunities for improvement. This book will teach you how performance assessments result in realistic and meaningful improvements; the concepts of performance-based and effectiveness evaluations; how to develop an appropriate mix of external, internal, and self assessments to measure the success of your programs; an entire how-to approach to performance assessment, from measurement and evaluation, analysis, through effectiveness follow-up; that the use of performance assessment is a requirement in developing and implementing any viable productivity and quality improvement program; and to create win-win results for your organization by using performance-based assessments." "A wide variety of figures and examples effectively illustrates the many benefits of performance assessments, to make it easy for organizations from different environments to readily apply the methods described in this book. Performance-Based Assessments is an ideal guide for any individual responsible for organizing and evaluating a quality effort to obtain a sense and measure of individual, group, and organizational performance."--BOOK JACKET. Kwaliteitsverbetering gtt Organisatieonderzoek gtt Industrial productivity Evaluation Performance Evaluation Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s Evaluation (DE-588)4071034-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007219278&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wilson, Paul F. Performance based assessments external, internal, and self-assessment tools for total quality management Kwaliteitsverbetering gtt Organisatieonderzoek gtt Industrial productivity Evaluation Performance Evaluation Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Evaluation (DE-588)4071034-8 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4071034-8 |
| title | Performance based assessments external, internal, and self-assessment tools for total quality management |
| title_auth | Performance based assessments external, internal, and self-assessment tools for total quality management |
| title_exact_search | Performance based assessments external, internal, and self-assessment tools for total quality management |
| title_full | Performance based assessments external, internal, and self-assessment tools for total quality management Paul F. Wilson ; Richard D. Pearson |
| title_fullStr | Performance based assessments external, internal, and self-assessment tools for total quality management Paul F. Wilson ; Richard D. Pearson |
| title_full_unstemmed | Performance based assessments external, internal, and self-assessment tools for total quality management Paul F. Wilson ; Richard D. Pearson |
| title_short | Performance based assessments |
| title_sort | performance based assessments external internal and self assessment tools for total quality management |
| title_sub | external, internal, and self-assessment tools for total quality management |
| topic | Kwaliteitsverbetering gtt Organisatieonderzoek gtt Industrial productivity Evaluation Performance Evaluation Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Evaluation (DE-588)4071034-8 gnd |
| topic_facet | Kwaliteitsverbetering Organisatieonderzoek Industrial productivity Evaluation Performance Evaluation Total quality management Qualitätsmanagement Evaluation |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007219278&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT wilsonpaulf performancebasedassessmentsexternalinternalandselfassessmenttoolsfortotalqualitymanagement |