The loyalty effect: the hidden force behind growth, profits, and lasting value
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Bibliographic Details
Main Author: Reichheld, Frederick F. (Author)
Format: Book
Language:English
Published: Boston, Mass. Bain [u.a.] 1996
Series:Loyalty-based management
Subjects:
Physical Description:XII, 323 S. Ill., graph. Darst.
ISBN:0875844480

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