Turning lost customers into gold: ... and the art of achieving zero defections
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York u.a.
AMACOM
1994
|
| Subjects: | |
| Physical Description: | IX, 131 S. graph. Darst. |
| ISBN: | 0814451101 |
Staff View
MARC
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Record in the Search Index
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T17:58:10Z |
| institution | BVB |
| isbn | 0814451101 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007175510 |
| oclc_num | 28722398 |
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| owner | DE-384 DE-188 |
| owner_facet | DE-384 DE-188 |
| physical | IX, 131 S. graph. Darst. |
| publishDate | 1994 |
| publishDateSearch | 1994 |
| publishDateSort | 1994 |
| publisher | AMACOM |
| record_format | marc |
| spelling | Cannie, Joan Koob Verfasser aut Turning lost customers into gold ... and the art of achieving zero defections Joan Koob Cannie New York u.a. AMACOM 1994 IX, 131 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Consumer satisfaction Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 |
| spellingShingle | Cannie, Joan Koob Turning lost customers into gold ... and the art of achieving zero defections Consumer satisfaction Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 |
| title | Turning lost customers into gold ... and the art of achieving zero defections |
| title_auth | Turning lost customers into gold ... and the art of achieving zero defections |
| title_exact_search | Turning lost customers into gold ... and the art of achieving zero defections |
| title_full | Turning lost customers into gold ... and the art of achieving zero defections Joan Koob Cannie |
| title_fullStr | Turning lost customers into gold ... and the art of achieving zero defections Joan Koob Cannie |
| title_full_unstemmed | Turning lost customers into gold ... and the art of achieving zero defections Joan Koob Cannie |
| title_short | Turning lost customers into gold |
| title_sort | turning lost customers into gold and the art of achieving zero defections |
| title_sub | ... and the art of achieving zero defections |
| topic | Consumer satisfaction Customer relations Customer services Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd |
| topic_facet | Consumer satisfaction Customer relations Customer services Kundenmanagement Verbraucherzufriedenheit |
| work_keys_str_mv | AT canniejoankoob turninglostcustomersintogoldandtheartofachievingzerodefections |