Cannie, J. K. (1994). Turning lost customers into gold: ... and the art of achieving zero defections. AMACOM.
Chicago Style (17th ed.) CitationCannie, Joan Koob. Turning Lost Customers into Gold: ... and the Art of Achieving Zero Defections. New York u.a: AMACOM, 1994.
MLA (9th ed.) CitationCannie, Joan Koob. Turning Lost Customers into Gold: ... and the Art of Achieving Zero Defections. AMACOM, 1994.
Warning: These citations may not always be 100% accurate.