Process mapping: how to reengineer your business processes
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Wiley
1996
|
| Subjects: | |
| Online Access: | Publisher description Table of Contents Inhaltsverzeichnis |
| Physical Description: | XIV, 274 S. graph. Darst. |
| ISBN: | 0471132810 |
Staff View
MARC
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Record in the Search Index
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|---|---|
| adam_text | Contents
Acknowledgments ix
Permissions xiii
1 Do You Need a Roadmap? 1
Introduction to Process Mapping 1
What is a Process? 2
Why Should You Look at Your Processes? 5
The Process Mapping Concept 14
Process Driven Reengineering 19
Process Mapping Tools 20
Simulation for Process Mapping 21
Do You Need a Process Roadmap? 24
About the Rest of this Book 25
2 Reengjneer Your Business Processes 27
Why Reengineer? 27
What is Reengineering? 32
Unique Characteristics of Reengineering 38
Pitfalls of Reengineering 40
3 Role of Process Mapping in Reenojneering 48
Adopt a Process Management Approach 49
Develop Strategic Reengineering Goals 50
V
W CM1BHS
Business Process Definition, Process Mapping, and
Prioritization 51
4 Do You Really Understand Your Processes? 60
Do You Understand Your Business Processes? 60
A Model for Process Improvement 61
Steps to Improve Your Processes 61
Simplify Your System Processes 66
5 Process Mapping Success Stories 70
Bristol Myers Squibb Prescribes Process
Mapping 71
Centerbank Improves Operational Efficiency 73
Shawmut National Bank Uses Process Mapping to
Cut Costs 74
Activity Based Costing and Process Mapping Pay
off at NASA 76
IBM s Information Technology Generic Process
Map 78
Litton Industries Uses IDEF Process Mapping 79
KPMG Peat Marwick Helps Cut Loan Processing
Time 81
Tandy Electronics Eliminates Bottlenecks 81
Hughes Simulates Surface Mounted Technology
(SMT) Process 85
AEG Schneider s Quest for Process Quality 87
Fluor Daniels Uses Simple Software for ISO 9000
Documentation 90
A Picture Is Worth a Thousand Words at Mobil
Oil 90
Morton International Uses Simulation and
Animation 91
Chums vti
Simulation Enhances Productivity at Allen
Bradley Plants 92
The Lessons Learned 95
6 IDE Process Mapping Methodology 96
The Creation of IDEF 98
The IDEFO Process Mapping Concepts 99
IDEF Process Mapping Information 102
The Model for the IDEF Process Map 104
How To Read a Process Map 108
Disciplined Teamwork Required for Process
Mapping 117
7 Create a Process Mapping Team 119
What Is a Process Mapping Team? 119
Creating Your Process Mapping Team 121
How to Start a Process Mapping Team 126
The Team Development Process 129
Team Development Results 132
8 Process Mapping Software Tool Selection 134
Growth in Process Mapping Tools 135
An Introduction to Process Mapping Software
Tools 136
Description of Process Mapping Tools 143
Comparative Assessment of Process Mapping
Simulation Tools 168
Best Buy Suggestions 173
9 How to Collect Data for Process Mapping 174
The Role of the Data Gatherer 174
The Purpose of Interviews 177
The Data Gathering Interview Toolkit 179
VJN CONTBffS
How to Conduct Data Gathering Interviews 180
Tips for Conducting Data Collection and
Interviews 187
Summary of Approach to Data Gathering 190
10 Process Map Implementation 192
Basic Process Map Goals 192
Getting Started 193
The Process Map Activity Phases 199
How to Create Your Process Map 202
Redrawing Your Process Map 209
Process Map Graphic Layout 213
Writing Process Map Text 216
The Process Map Review Cycle 218
Team Dynamics for the Process Map Review
Cycle 218
The IDEF Process Map Kit Cycle 222
How to Prepare a Process Mapping Kit 224
Process Map Standard Forms 227
Process Map File Management 234
The Process Map Review Presentation
Process 235
How to Run a Process Map Meeting 238
11 Change ft! 240
Notes 241
Suggested Reading 245
Acronyms 249
Points of Contact 251
Glossary 257
Index 266
About the Author 273
|
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| id | DE-604.BV010659396 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T17:56:48Z |
| institution | BVB |
| isbn | 0471132810 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-007115505 |
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| physical | XIV, 274 S. graph. Darst. |
| publishDate | 1996 |
| publishDateSearch | 1996 |
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| spelling | Hunt, V. D. Verfasser aut Process mapping how to reengineer your business processes V. Daniel Hunt New York [u.a.] Wiley 1996 XIV, 274 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier reengineering Reengineering (Management) Reorganisation (DE-588)4115744-8 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Reorganisation (DE-588)4115744-8 s DE-604 http://www.loc.gov/catdir/description/wiley037/95025495.html Publisher description http://www.loc.gov/catdir/toc/onix01/95025495.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007115505&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hunt, V. D. Process mapping how to reengineer your business processes reengineering Reengineering (Management) Reorganisation (DE-588)4115744-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4115744-8 (DE-588)4061963-1 |
| title | Process mapping how to reengineer your business processes |
| title_auth | Process mapping how to reengineer your business processes |
| title_exact_search | Process mapping how to reengineer your business processes |
| title_full | Process mapping how to reengineer your business processes V. Daniel Hunt |
| title_fullStr | Process mapping how to reengineer your business processes V. Daniel Hunt |
| title_full_unstemmed | Process mapping how to reengineer your business processes V. Daniel Hunt |
| title_short | Process mapping |
| title_sort | process mapping how to reengineer your business processes |
| title_sub | how to reengineer your business processes |
| topic | reengineering Reengineering (Management) Reorganisation (DE-588)4115744-8 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | reengineering Reengineering (Management) Reorganisation Unternehmen |
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