CSCW requirements and evaluation:
Saved in:
| Format: | Book |
|---|---|
| Language: | German |
| Published: |
London [u.a.]
Springer
1996
|
| Series: | Computer supported cooperative work
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XV, 192 S. graph. Darst. |
| ISBN: | 3540199632 |
Staff View
MARC
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| 245 | 1 | 0 | |a CSCW requirements and evaluation |c Peter J. Thomas (ed.) |
| 264 | 1 | |a London [u.a.] |b Springer |c 1996 | |
| 300 | |a XV, 192 S. |b graph. Darst. | ||
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Record in the Search Index
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Contents Summary
List of Contributors xiii
1 Introduction: CSCW Requirements and Analysis
P. /. Thomas 1
2 CSCW and Requirements Analysis: Requirements as
Cooperation/Requirements for Cooperation
L. Brooks and M. Jones 10
3 "They're Supposed to be Fixing it": Requirements
and System Re design
/. Hughes, ]. O'Brien, M. Rouncefield and T. Rodden 21
4 Cooperation, as Requirements Analysis and CSCW
L. A. Macaulay 39
5 User Requirements from a Group Perspective: The
Case of Distance Learning Mediated by Computer
Conferencing
T. KurlandandP. Barber 57
6 Early Evaluation of the Organisational Implications
of CSCW Systems
K. Eason and W. Olphert 75
7 Coordination Breakdowns: How Flexible is
Collaborative Work?
S. Easterbrook 91
8 The Why, How and What to Evaluate of Interaction
Technology: A Review and Proposed Integration
/. H. E. Andriessen 107
vi Contents Summary
9 Measures of Process
A. Monk, ]. McCarthy, L. Watts and O. Daly Jones 125
10 Dealing with Uncertainty Perspectives on the
Evaluation Process
D.Randall, M. Twidale and R. Bentley 141
11 The Use of Breakdown Analysis in Synchronous
CSCW System Design
S. A. R. Scrivener, S. Pongutd Urquijo and H. K. Palmin. 157
References 173
Indexes 185
Contents
List of Contributors xiii
1 Introduction
P. ]. Thomas 1
2 CSCW and Requirements Analysis: Requirements as
Cooperation/Requirements for Cooperation
L. Brooks and M. Jones 10
2.1 Introduction 10
2.2 Promoting Cooperation in Requirements 12
2.2.1 Conditions for Cooperation 13
2.2.2 Facilitating Cooperation 15
2.3 Cognitive Mapping 16
2.4 Empirical Results 19
2.5 Conclusion 20
3 "They're Supposed to be Fixing it": Requirements
and System Redesign
/. Hughes, ]. O'Brien, M. Rouncefield and T. Rodden 21
3.1 Introduction 21
3.2 The "nth" Phase in the Requirements Process? 23
3.3 Considering Systems in Use 25
3.3.1 The Technology Resources Centre 25
3.3.2 Requirements 27
3.3.3 "Policy" vs. "Process" 29
3.4 The Bank 30
3.5 Conclusion: "Requirements" and "Configuring
the User" 37
¦oiii Contents
4 Cooperation, Requirements Analysis and CSCW
L. A. Macaulay 39
4.1 Introduction 39
4.1.1 Designing Usable Systems 40
4.2 Approaches to Requirements Analysis 42
4.2.1 Traditional Approaches 42
4.2.2 Participation 42
4.2.3 The Design Team 43
4.2.4 Group Sessions 43
4.3 Characteristics of Group Session Approaches 47
4.3.1 Communication Between Group Members .47
4.3.2 Sharing of Information 47
4.3.3 Coordination and Control of Shared
Objects 47
4.3.4 Sharing of Workspace 48
4.3.5 Organisation and Common Under¬
standing of the Work Process 48
4.3.6 Decision Making 48
4.3.7 Facilitation 48
4.4 Research Issues 49
4.5 Prototype CRC Tools 50
4.6 Evaluation of the CRC Prototype 51
4.7 Research Issues for CSCW 53
5 User Requirements from a Group Perspective: The
Case of Distance Learning Mediated by Computer
Conferencing
T. Kurlandand P. Barber 57
5.1 Introduction 57
5.2 On Approaches to the Evaluation of CCS 58
5.3 Objectives of Case Study 59
5.4 Case Study: Distance Learning via Computer
Conferencing 60
5.4.1 Operational Constraints of the Study 60
5.4.2 Background to Case Study 60
5.4.3 Objectives of CCS Implementation 61
5.4.4 The CCS Environment: CAUCUS 61
5.4.5 The Structure of a Conference in the
CAUCUS Environment 62
5.4.6 Course Material Structure and Schedule
for the Computer Conference 62
5.4.7 Participants 62
x Contents
7.3.2 Coordination Breakdowns 96
7.3.3 Conflict 97
7.4 The Role of Breakdowns 98
7.4.1 Breakdown Mechanisms 98
7.4.2 Breakdown Techniques 100
7.4.3 Harmonising Mechanisms 101
7.4.4 Harmonising Techniques 102
7.5 Discussion 104
7.6 Conclusions 106
8 The Why, How and What to Evaluate of Interaction
Technology: A Review and Proposed Integration
/. H. E. Andriessen 107
8.1 Introduction 107
8.2 HOW to Evaluate: Methodology for Interaction
Technology 109
8.3 Four Research Traditions Ill
8.4 Choice of Evaluation Approach 113
8.5 WHAT to Evaluate: A Model of Distributed
Social Interaction 114
8.5.1 Outcomes 116
8.5.2 Interaction Processes 117
8.5.3 Input 120
8.6 Group Evolution 122
8.7 The Complete Evaluation Process 123
9 Measures of Process
A. Monk, J. McCarthy, L. Watts and O. Daly Jones 125
9.1 Introduction 125
9.2 Common Ground, Effort and Social Salience 127
9.2.1 Common Ground as Agreement in Recall. 127
9.2.2 Subjective Ratings 128
9.3 Surface Features of Conversational Content 129
9.3.1 "I", "We", "You" 129
9.3.2 Coreferring Expressions and Explicit
Topic Openings 129
9.3.3 Breakdown 130
9.4 Conversational Structure 131
9.4.1 TopicMention 131
9.4.2 Utterance Length, Overlap and Inter¬
ruptions 132
9.4.3 Gaze 133
9.5 Discussion 134
9.6 Conclusions 138
Contents xi
10 Dealing with Uncertainty Perspectives on the
Evaluation Process
D. Randall, M. Twidale and R. Bentley 141
10.1 Introduction 141
10.2 Evaluation in a Specific Context Retail
Financial Services 144
10.3 Conclusion What is Evaluation? 151
11 The Use of Breakdown Analysis in Synchronous
CSCW System Design
S. A. R. Scrivener, S. Pongutd Urquijo and
H. K. Palmen 157
11.1 Introduction 157
11.2 Background 158
11.2.1 Design at a Distance: The Lough
borough Adelaide Studies 158
11.2.2 Breakdowns 160
11.3 Usability Evaluation and CSCW 162
11.3.1 Evaluating the Usability of CSCW
Systems 162
11.3.2 The Role of the Model of Interaction
in Breakdown Analysis 163
11.4 Breakdown Analysis 165
11.4.1 Stage 1: Transcription and Categoris¬
ation of Breakdowns 165
11.4.2 Stage 2: Causal Diagnosis 167
11.4.3 Stage 3: Remedy Prescription 167
11.4.4 Distribution of Breakdowns: Session 3
of the Adelaide Loughborough Study 168
11.5 Conclusions 169
Appendix 172
References 173
Name Index 185
Subject Index 188
Contents ix
5.5 Examining the Social Organisation of the
Students' Learning Activity in the CCS
Environment, and the Problems they
Encountered 64
5.5.1 Educational Rationale 64
5.5.2 Operational Factors and Communication
Knowledge 65
5.6 Investigation of Participants' Communication
Problems 66
5.7 Some General Implications 70
5.8 Summary of Other Findings 71
5.9 Recommendations and Further Development 72
5.10 Conclusions 74
6 Early Evaluation of the Organisational Implications
of CSCW Systems
K. Eason and W. Olphert 75
6.1 Organisational Impact 75
6.2 Approaches to Evaluation 76
6.2.1 The Logical Positivist Approach 76
6.2.1.1 Usage Scenario Building 77
6.2.1.2 Predictions and Valuations 77
6.2.1.3 Time and Effort 77
6.2.2 The Interpretative Approach 77
6.3 The User Cost Benefit Assessment Method 78
6.4 Evaluating the Impact of a Mobile
Communications System 83
6.5 Reflections on the Use of the User Cost Benefit
Assessment Method 87
6.5.1 Validity 87
6.5.2 Strengths and Weaknesses of the Method 88
6.5.3 The Development of the Method 88
6.6 Conclusions 89
7 Coordination Breakdowns: How Flexible is
Collaborative Work?
S. Easterbrook 91
7.1 Introduction 91
7.2 EMail and Communication Problems 91
7.2.1 Advantages of Email 93
7.2.2 Conflictual Features of Email 93
7.2.3 Coping Strategies 94
7.3 Definitions 95
7.3.1 Shared Understanding 96 |
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| spelling | CSCW requirements and evaluation Peter J. Thomas (ed.) London [u.a.] Springer 1996 XV, 192 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Computer supported cooperative work Datenverarbeitung Wirtschaft Teams in the workplace -- Data processing -- Evaluation Information storage and retrieval systems -- Business -- Evaluation Unternehmen (DE-588)4061963-1 gnd rswk-swf Computer Supported Cooperative Work (DE-588)4288972-8 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Unternehmen (DE-588)4061963-1 s Computer Supported Cooperative Work (DE-588)4288972-8 s DE-604 Thomas, Peter J. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007094914&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | CSCW requirements and evaluation Datenverarbeitung Wirtschaft Teams in the workplace -- Data processing -- Evaluation Information storage and retrieval systems -- Business -- Evaluation Unternehmen (DE-588)4061963-1 gnd Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4288972-8 (DE-588)4143413-4 |
| title | CSCW requirements and evaluation |
| title_auth | CSCW requirements and evaluation |
| title_exact_search | CSCW requirements and evaluation |
| title_full | CSCW requirements and evaluation Peter J. Thomas (ed.) |
| title_fullStr | CSCW requirements and evaluation Peter J. Thomas (ed.) |
| title_full_unstemmed | CSCW requirements and evaluation Peter J. Thomas (ed.) |
| title_short | CSCW requirements and evaluation |
| title_sort | cscw requirements and evaluation |
| topic | Datenverarbeitung Wirtschaft Teams in the workplace -- Data processing -- Evaluation Information storage and retrieval systems -- Business -- Evaluation Unternehmen (DE-588)4061963-1 gnd Computer Supported Cooperative Work (DE-588)4288972-8 gnd |
| topic_facet | Datenverarbeitung Wirtschaft Teams in the workplace -- Data processing -- Evaluation Information storage and retrieval systems -- Business -- Evaluation Unternehmen Computer Supported Cooperative Work Aufsatzsammlung |
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